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Repair vs maintenance ratio

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We all know cars are becoming more and more dependable. The natural swing is toward maintenance since it is easier to schedule than repair and can be more profitably. Often a B or C tech can do maintenance, so it can also helps to reduce the total cost of labor. The big win is it keeps your clients visiting your shop more regularly. What trends are your shop experiencing in this area. What are the ratios now, what were they and how fast is this trend moving?

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