"It is lonely at the top" my friend used to say.
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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
In this episode of "The Weekly Blitz," host Coach Chris Cotton offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses. He begins by emphasizing the critical importance of conducting thorough repair order audits. These audits are essential for ensuring accurate record-keeping, which in turn fosters customer trust and satisfaction. By maintaining precise records, shop owners can avoid potential disputes and demonstrate transparency to their clients.
Chris then shifts the focus to improving service advisor phone interactions. He underscores the significance of active listening and empathy in these exchanges. By truly understanding and addressing customer concerns, service advisors can enhance the overall customer experience, leading to increased loyalty and repeat business.
As the year draws to a close, Chris provides strategic advice on finishing 2024 strong. He encourages shop owners to maintain their momentum and begin planning for 2025 with clear, measurable goals. By setting specific objectives, businesses can chart a course for sustained growth and success in the coming year.
Throughout the episode, Chris highlights the significance of cultivating a positive work culture. He explains how a supportive and motivating environment can lead to increased employee satisfaction and productivity. Additionally, he discusses the numerous benefits of coaching, which can provide shop owners with the guidance and support needed to navigate challenges and seize opportunities.
The episode concludes with a heartfelt expression of gratitude to the listeners for their continued support. Chris also extends his thanks to the episode's sponsor, Shop Marketing Pros, for their partnership and contribution to the show's success.
Election Update (00:02:07)
Discussion on the recent elections and its impact on the business environment.
Importance of Repair Order Audits (00:03:08)
Emphasis on maintaining accurate records and conducting repair order audits for business health.
Customer Experience and Transparency (00:04:10)
The need for transparency with customers and sharing inspection results to build trust.
Technician Productivity Issues (00:05:15)
Challenges with ticket assignments affecting technician productivity and customer service.
Service Advisor Phone Calls (00:07:31)
The significance of mastering service advisor phone calls for customer relationships.
Finishing Strong in 2024 (00:09:47)
Encouragement to maintain momentum and finish the year strong despite holiday distractions.
Planning for 2025 (00:11:55)
Advice on setting goals and priorities for the upcoming year to ensure proactive growth.
Measuring Success (00:12:55)
The importance of setting measurable goals and tracking progress for accountability.
Closing Remarks (00:14:03)
Final thoughts on support for shop owners and the importance of a positive mindset moving forward.
Connect with Chris:
[email protected]
Phone: 940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/
AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Thanks to our Partner, NAPA Auto Care Welcome to a special milestone episode of "Remarkable Results Radio," hosted by Carm Capriotto. As we celebrate our 1000th episode, we're not only reflecting on the incredible journey we've taken together, but also unveiling something special—12 Success Strategies From Professional Auto Service Ceo's, distilled from over 2,000 podcast episodes that have shared invaluable insights from industry leaders, shop owners, and experts. Over the past nine years, Carm has gathered a wealth of knowledge from the brightest minds in the automotive aftermarket. Each episode has contributed to a deeper understanding of what drives success in this ever-evolving industry. These 12 strategies are drawn from the real-world experiences and lessons shared by our remarkable guests. This episode is more than just a celebration—it's a resource for you. These strategies are designed to help you evaluate and strengthen your business, ensuring long-term success in the automotive aftermarket. Thank you to our loyal listeners for your continued support, engagement, and feedback. You’ve helped shape the conversations that have led to these key takeaways. Download the full copy of 'The Top 12 Success Strategies from Professional Auto Service Ceo's': remarkableresults.biz/ceo We gathered episodes based on each of the 12 strategies. Find them on our Collections page HERE. Show Notes Watch Full Video Episode Download the full copy of 'The Top 12 Success Strategies from Professional Auto Service Ceo's': remarkableresults.biz/ceo
Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis Associates, explores how auto repair shop owners can simplify their financial statements using the 50/30/20 profit model.
Key Topics:
Simplifying KPIs to focus on the most impactful metrics How to effectively analyze your P&L statement IRS tax extensions for those affected by hurricanes Deep dive into the 50/30/20 profit model
https://www.irs.gov/newsroom/irs-provides-relief-for-helene-various-deadlines-postponed-to-may-1-2025-part-or-all-of-7-states-qualify
Thanks to our partner, NAPA TRACS
Did you know that NAPA TRACS has onsite training plus six days a week support?
It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.
Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.com
Thanks to our partner, Promotive
It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
Paar Melis and Associates – Accountants Specializing in Automotive Repair
Visit us Online: www.paarmelis.com
Email Hunt: [email protected]
Download a Copy of My Books Here:
Wrenches to Write-Offs Your Perfect Shop
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
Click to go to the Podcast on Remarkable Results Radio
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By nptrb
The turning of the seasons is a great time to fall into good habits, financial habits to be exactly. Autumn is an ideal time to reassess your financial situation and implement new strategies that will carry you through the end of the year and beyond. We believe that with the right approach, you can “fall” into good financial habits that will set you up for success.
Here are some practical tips to guide you through this autumn season:
1. Review and Refresh Your Budget
The beginning of quarter four is a great time to take a look at your budget. The holidays are just around the corner, and for many, that means an increase in spending. Review your income and expenses from the past few months to see if you need to adjust any categories.
Tip: Consider using a budgeting app or software to keep track of your spending in real time. This will help you stay on top of your finances and make necessary adjustments before the holiday rush begins.
2. Prepare for Holiday Expenses
With the new season often comes a time of increased spending with holidays such as Thanksgiving, Halloween, and Christmas coming up. It’s essential to plan ahead to avoid financial stress. Start by setting aside a specific amount each week to fund these upcoming expenses. This can help you avoid relying on credit cards and racking up debt during the holiday season.
Tip: Create a holiday-specific savings account and automate transfers from your checking account to this fund. By spreading out your saving efforts over the next few months, you’ll be better prepared for holiday expenses.
3. Evaluate Your Tax Situation
Autumn is the perfect time to review your tax situation and make adjustments if needed. If you’re a small business owner, freelancer, or self-employed, you should look at your income for the year so far and determine if you need to make estimated tax payments. Even if you’re a regular employee, it’s wise to check your withholdings to ensure you’re on track and won’t face a big tax bill come April.
Tip: Schedule a meeting with your accountant or bookkeeper to go over your tax strategy. Taking proactive steps now could save you from headaches later.
4. Reassess Your Financial Goals
Did you set financial goals at the start of the year? This would be a great time to revisit them. Are you on track to meet them? Maybe you aimed to pay off debt, save for a down payment on a home or build an emergency fund. Take stock of your progress and determine whether you need to adjust your plans.
Tip: Set short-term goals to help push through the end of the year. For example, challenge yourself to save an extra $500 before January or pay off one credit card balance.
5. Take Advantage of End-of-Year Sales
Year End sales are popular among many businesses. This is an ideal time to take advantage of them, especially if you’re a business owner looking to make investments in equipment or supplies. Many companies offer year-end deals to clear out inventory, so be on the lookout for discounts. This can also be a great time to make charitable donations or invest in assets that may offer tax benefits.
Tip: Keep an eye on Black Friday and Cyber Monday deals for both personal and business-related purchases. Just be sure to stay within your budget and avoid impulse buying.
6. Check in on Your Retirement Accounts
When was the last time you checked in on your retirement accounts? Are you maxing out your 401(k) or IRA contributions? If not, consider upping your contributions for the rest of the year. The contributions you make to these accounts can reduce your taxable income and set you up for a more secure financial future.
Tip: If your employer offers a matching contribution, try to contribute enough to take full advantage of that benefit. It’s essentially free money that helps boost your retirement savings.
7. Protect Your Assets
As you transition into autumn, it’s important to ensure that your assets are protected. Review your insurance policies—whether it’s health, auto, home, or life insurance—to ensure you have adequate coverage. This is particularly crucial if you’ve experienced any major life changes, such as getting married, having a child, or purchasing a new home.
Tip: Autumn is often the season for open enrollment, so take advantage of this time to make necessary updates to your insurance policies.
Embrace Financial Change this Fall
Autumn is all about change and preparing for what’s ahead, making it an ideal time to reset your financial habits. By refreshing your budget, planning for holiday expenses, and checking in on your long-term financial goals, you can end the year strong and set yourself up for a successful new year.
Let’s fall into good habits together!
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