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I price shopped this week


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I am putting this in Non-Automotive Discussion, but my price shopping experience relates to how customers feel and may relate to sometimes in purchasing vehicle maint. and repairs.

 

The Back Story:

 

I have been on vacation since June 8th in southeast Europe. I am leaving in two days to go back to the United States. I am here with my wife who is a huge animal lover. To make a long story short their a huge stray dog problem in Europe. Dozens of stray dogs in every village, town, and city you go into. The town we are staying in has a population of around 80,000 and is pretty densley populated. We seen one particular dog the first few days we were here. My wife commented on how ill he looked at that time. Fast forward two weeks later and we seen the same dog again, this time almost dead. He couldn't pick himself up off the sidewalk, was very low on energy and strength and appeared to be dehydrated. I picked him up and walked home with him. We fed and watered him, and took him to a vet to get medication and later shots when he was healthy enough. I couldn't find an appropriate home for him so I decided I am taking him home to the United States with me. I figured I would just bring him on our airplane, but found out later he was too big to fit into the largest cage that is acceptable on the airplane. So I had to go to plan B, fly him on a seperate cargo plane.

 

I started contacting cargo brokers in the area. As a private individual you cannot just book cargo yourself, it must go through a cargo company. The first company I found was located in Turkey. They were going to fly my dog out of Skopje Macedonia (2.5hrs driving from where I am), send him to Istanbul, and then to Washington D.C. That is the most common route for cargo in this area back to the U.S. The cargo agent assured me that the dog would be fed and watered on layovers. I waited a week for a quote from this company and when I got the quote I almost fell out of my chair, 4300 Euros which is nearly $4800 with exchange fees.

 

I called around to another company who could not complete the transaction because my dog would have to go into Bulgaria which is a EU member. The EU has some rabies blood test that needs done after vaccination but their is no lab in Macedonia to complete this test at the moment. So I called a Cargo company from the Skopje Macedonian airport. Once again the booked route was from Skopje, to Istanbul, to Washington D.C. The price estimated was 1100 euros. After a few days of talking options and the broker looking into customs requirements the price went to 1580 Euros. I selected this broker and went this route. I didn't get a chance to get into contact with anymore brokers due to time constraints (over a week being wasted by the broker in Turkey).

 

During this mission to get my dog back to the USA I felt like a customer calling around to auto repair shops trying to price a service. I also rediscovered as to why a customer may feel on the defense whenever talking to a company for a service. I found one price nearly 3 times the amount compared to the competitor. There was also a 40% increase in price from my estimated price to the actual price. I don't know the actual reasons for the price increase, if it was increased due to customs and airline fees, or if it was the broker sensing I was determined to get my dog to the USA and he wanted to profit off of my determination. I also remember why I got into this business, I was an avid DIYer and came from a family of DIYers that rarely sourced out work. I generally DIY projects, and with this one "project" I felt "weak" because I had to rely on somebody else to complete this task for me.

 

Lots of rambling, I don't know what of this pertains to a customer psychology when choosing a service, I thought I would just share my story.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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