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Is anybody using Bolt On with RO Writer. If so are you experiencing any conflcts or file corrupting. My RO Writer rep just told me not to use Bolt On as their system is rewriting /overwriting RO Writer code and corrupting files and data. This doesn't sound plausible but then again I have no idea how they get that little wizard in that black box on my desk to do what it does!

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Hi Andre,

 

I'm sorry to hear that you are having trouble with our software. Could you please reach out to our tech support team so we can get this fixed for you as soon as possible? Our number is 610-400-1019, option 1; or you can reach us through a remote support session here: http://www.boltontechnology.com/support-team/index.html. Please let me know if I can be of further assistance.

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Hi Mike,

 

I don't presently use Bolt On, I was looking to add it to RO Writer and I was told not to by RO Writer for the reasons stated in my first post. I know shops on this site use and speak highly of your product and I was just trying to prove/disprove what I was told by RO Writer.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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