totalautocare

Google Drive. Intel from a friend who works for the largest and most successful motorsports business in the Midwest shared with me how they went from white board to that and is helping me do the same.

 

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And on a simpler note, I think email correspondence with specific approval should usually be enough for a judge to go your way.

 

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It would be wise to consult with an attorney very familiar with our trade in your state.

 

They can offer both legal advise and assist you in social interaction to best get the job done. There average rates in MN are $200 so if it takes you 15 min to get an answer $30 to resolve your situation and have a professionally legally established method might be worth it.

 

My attorney has protected me, my business, my reputation and my money very well!

 

 

 

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We use a matrix. I'll send you mine later. I think mine is a bit higher than most.

Awesome. Thank you.

 

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Kudos for you keeping a cool head. I think that any customer you can potentially salvage and convert HOWEVER how much effort will it take? Will they become a headache for you in the future? I believe that the type of person you are dealing with definitely become a headache for you in the future (he already is and hes not even your customer!). Sometimes you have to just cut some people off. Hey you never know, your calm demeanor and willingness to help attitude might cause him to give you a genuine shot one day. I'd let him walk and if he comes back then great, if not then there are more cars, fleet accounts, trucks, vans etc out there than you are capable of handling anyway so no sweat!

Do you view your base as customers our guests?

 

Customers are entitled.

 

Guests are privileged and can also be asked to leave.

 

Both service provider and receiver must understand that it's about the relationship, not one transaction. Otherwise you're flat wasting your time.

 

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How do you sell your tires?

 

I've heard many things like flat 30% over cost, $20 over cost to $0.00 if road hazard warranties purchased on top of etc.

 

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How do you guys do your parts markup?

 

Is it a matrix?

 

Is it suggested list from your supplier(s)?

 

Is there a certain % that you want on every part?

 

 

 

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Sounds good

 

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Shoot me a msg I'd love to

 

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Just tried to. Got an error message from this site. Bummer. My company email address is [email protected].

 

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Or if you have one I'll send it to that. Maybe us free subscribers can't?

 

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Shoot me a msg I'd love to

Just tried to. Got an error message from this site. Bummer. My company email address is [email protected].

 

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Fire them and go get another!

 

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Hey guys, wondering if anyone out there has a good spreadsheet for their service advisers for phone call lead capturing. I was looking into building one but I am not the best with spreadsheets so if anyone has a pre made one I can get ideas from that would be great.

My background was really involved in lead capturing and development and actually expected there to be a software for it. I am beginning to create my own however, I'm starting by spreadsheets. Let me know if you'd like to talk further and I'd be excited to bump ideas off each other.

 

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Basic 101 I know however, it's fundamental!

 

- Margin

-Car count

-Avg RO

-New Customer count

-Returning Customer count

-Opportunities

-Trends

-Tech productivity

-Shop productivity

-Management Agendas

-Inspections

 

Are there others? How often do you?

 

 

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Depending on the job and the customer. If its a one off customer and you know its going to be a problem, I would definitely pass it along.

 

If it is one of your good customers, the ones that spend money with you on maintenance and repairs and tell their friends all about your shop then yes you have to bite the bullet and take care of them.

 

I always tell my guys what is important about our jobs is not repairing cars. That is a given. Its how we take care of our customers and leaving them with a great experience. One that will create a circle of business in which they always come back and tell all their friends. The real challenge is to find all these great customers! They are out there, we just have to find them.

Agreed!

 

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Constant cell phone problems.

 

Whenever there seems to be a null. Its first choice for a tech or advisor to pull out there phone and start updating Facebook or texting or whatever.

 

The focus isn't on the job, research, cleaning, app development.. Its on the phone.

 

Wearing Bluetooth headphones to listen the radio from there phone as well.

 

What do you and your guys do?

 

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When someone comes in with a symptom like "shake in xxx area" or a "grind when doing xxx" or "I just know something's wrong"..

 

Many times we get confused on what to charge. Diagnostic fee or inspection of a certain area.

 

How do you and your guys approach this?

 

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Finding techs. Establishment of sops.

 

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Unless you want to be a "plate spinner" where once you stop, the shop stops, you have to get into a 5+ bay situation. 50 vpm x $500 is $27,000+ so 50% gp would be $13,500 to appropriate now. You're increasing your capacity x5 but not your overhead and you probably have a good start on the necessary shop equipment to facilitate the new place and extra guys. How much work are you losing by spreading yourself so thin? Some of your best advertisement will be not just that ribbon cutting but joining the chamber of commerce, bni's, small business groups etc. Because they're small business like you and they "get it". Screw mail, it's dead! Get business cards and go shake hands with the business neighbors and everybody nearby. If they know your name and what you do and they like you.. Odds are, they'll support you! Social media like Facebook and Google are great if you use it correctly. Quit doing the stupid $xx.xx off service or $xx.xx brake jobs etc. The average consumer doesn't even know what the prices should be and just wants someone they can trust! Just advertise that you're in business and you're in business for them, that you're about the relationship, not just the transaction.

 

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Hi Matt,

 

Thank you for sharing your issue. I apologize for any inconvenience you experienced, and have made sure you were not billed at all for Pro Call. You should be all squared away now. We’ll see you Friday for training.

 

If you need us for anything else, please don’t hesitate to reach out. http://boltontechnology.com/contact-us

Thank you Mike. Staff is good, product is good. We just want to get into a position to use it.

 

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We have mixed feelings on bolt on. We subscribed to the services but we are on month 3 of caller id pro being down and the 1 on 1 training is subpar. We see the vision but the operations is causing us to wonder if it justifies the investment.

 

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