carmcapriotto

"The service advisor is the face of the brand and the first point of contact for customers." Join our round table discussion as our panel shares their experiences and strategies of successful service advisors, highlighting the importance of communication skills, creating a positive customer experience, and building customer trust and rapport. It's also essential to be an educator rather than a salesman and help customers understand how to maintain their vehicles to avoid breakdowns. The discussion also emphasizes the need for investment in service advisor training and development. Courtney Archer, Service Advisor, Global Car Care, Wenatchee, Washington. Mike Elceser, Service Advisor, D&K Automotive Repair. Rena Rennebohm, CEO Empowered Advisor. Listen to Rena’s previous episodes HERE. Show Notes: Watch Video Episode HERE (00:03:11) The importance of tonality and creating a positive first impression when answering the phone to potential customers. (00:05:31) Mike and Courtney discuss their different backgrounds and how they became service advisors. (00:07:31) The important traits of a service advisor include listening, customer service, and technical knowledge. (00:08:48) Mike and Rena discuss the importance of listening to customer concerns and solving their problems, rather than just focusing on the car repair. (00:12:14) Courtney and Rena discuss the benefits of listening to calls with a coach, who can provide positive feedback and help advisors improve rather than just pointing out mistakes. (00:17:40) The importance of phone communication in building trust and making sales, and how it is still the primary source of communication in most shops. (00:19:15) Mike and Rena discuss the process they created for determining if a car needs more than just an oil change before the customer arrives, in order to set reasonable expectations and provide better service. (00:20:41) Mike explains how asking simple questions like license plate and mileage can improve customer service by allowing them to schedule the car for necessary maintenance and speed up the process at the counter. (00:21:49) Building relationships with customers and selling maintenance services to prolong the life of their vehicles. (00:23:37) Being an educator rather than a salesperson as a service advisor. (00:26:22) The use of inspections as a sales tool and the importance of guiding customers through the findings rather than just sending a text with pricing. (00:28:51) Serving customers rather than just selling to them, and how to educate customers about their vehicle needs. (00:31:50) Building trust with customers through empathy, rapport building, and being an educator rather than just a salesperson. (00:33:22) Being honest with customers and admitting when you don't know something, and how this can actually build trust and confidence with customers. (00:35:50) Service advisors need to be the person that customers trust and can ask for advice. They need to be a confidant and a friend to walk them through car repair. (00:39:41) Investing in training creates a coaching and training environment that helps service advisors improve. It also creates an open-minded environment where everyone can share information and improve together. (00:45:17) The importance of investing in service advisors through training, networking, and masterminding to improve the industry. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

Dating Isn't Emotional Rehab with Margaret Light Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Click to go to the Podcast on Remarkable Results Radio

One of the biggest complaints we hear from shop owners is they don’t trust the numbers from their CRM. They have good reason for this. In the world of marketing, we refer to the connection of dollars earned to the marketing channels that produced those dollars as “attribution”. This week we talk to Justin Rae, founder of Cinch CRM. Justin talks with us about attribution and his passion for creating accurate numbers that the shop owner can trust. Talking Points Attribution defined, and Justin’s history with creating trustworthy attribution How long revenue be attributed to a single marketing action Multi-channel attribution The types of marketing actions can you give attribution to with a CRM How To Get In Touch with Cinch CRM Website - https://cinch.io/ LinkedIn - https://www.linkedin.com/company/cinchplatform/ Facebook - https://www.facebook.com/CinchPlatform/ YouTube - https://www.youtube.com/@CinchPlatform How To Get In Touch with Shop Marketing Pros Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Thanks to our partner, RepairPal. Visit the Web HERE Click to go to the Podcast on Remarkable Results Radio

Recorded Live at the TST Big Event 2023, with Aaron Becker, President of AirSept and Peter Coll, President and COO of the Mobile Air Climate Systems Association (MACS). They discuss the government's involvement in the automotive industry, the importance of having a mentor, the development of new products, the challenges of complying with EPA regulations, and the impact of COVID-19 on the industry. Peter Coll, President and COO, Mobile Air Climate Systems Association (MACS). Peter's previous episodes HERE Aaron Becker, President, AirSept. Aaron's previous episodes HERE Show Notes (00:03:47) The American Innovation and Manufacturing (AIM) Act, signed in December 2020, and how it affects Section 609, which deals with recovering and recycling refrigerant onsite at the point of service. (00:04:53) Discussion of government regulations on refrigerants and compliance challenges. (00:08:08) The impact and passing of Myron Stein, AirSept cofounder (00:11:08) The history of AirSept (00:12:26) Myron was recognized for his contributions to the industry with a Pioneer Award, and how he mentored and pushed others. (00:13:52) The importance of having mentors and bouncing ideas off of trusted individuals. (00:14:24) The importance of listening to learn and learning to listen is discussed, as well as the need to interpret what someone is saying in order to move the conversation forward. (00:17:42) The importance of innovation and respectful debates in moving the industry forward, and the need for mutual respect in these conversations. (00:20:40) Aaron and Peter discuss how they develop innovative products by listening and learning from the problems people are having in the industry. (00:22:35) Peter talks about how the COVID-19 pandemic affected the supply chain and how they overcame the supply chain issues. (00:27:12) The importance of inventing and developing in the automotive industry, including the use of existing materials and tools to prove a concept. (00:28:30) HVAC in the automotive industry and the expanded role of thermal management in electric vehicles. (00:32:21)The challenges of cooling electric vehicles and the need for more efficient technology. (00:32:53) The potential for new technologies and opportunities in the electric vehicle market. Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced: 30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting Click here to learn more about AutoLeap and schedule a demo: AutoLeap Link: http://bit.ly/3GRgO88 In this podcast episode, I discuss chapter 19 of John Maxwell's Leadership Gold Book, "Be a Connector, Not Just a Climber." As I go through the episode, I explain the differences between climbers and connectors in terms of their mindset and approach to leadership, and stress the importance of balancing both in leadership. I also provide tips on how to become a better connector, such as taking time to connect with people relationally and defining your purpose. My aim with this episode is to help independent auto repair shop owners become successful business owners by opening their minds to new ideas and putting them in charge of their future. Auto Leap shop management software: 00:00:14 Leadership Gold book by John Maxwell: 00:01:03 Application exercises for Leadership Gold book: 00:01:12 and 00:07:46 Traits of climbers and connectors: 00:02:58 and 00:06:49 Don't forget to rate and review us! Connect with Chris: [email protected] 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/AutoFixAutoShopCoaching Youtube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair Click to go to the Podcast on Remarkable Results Radio

As leaders, we all know that culture is important, but how often do we take the time to really analyze and shape it? Culture is the company's personality, starting with the leadership team. Michael Smith discusses the significance of culture and offers advice on how to become a better leader. However, toxic culture can hold a company back. Michael advises leaders to identify toxic elements and people in their company and take action to eliminate them. He emphasizes that leaders must be held accountable for the core values and purpose of the company, and they must take action to ensure that the company's culture aligns with these values. Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith’s previous episodes HERE Show Notes: Watch Full Video: HERE (00:03:07) The Number of Shops in the Industry is Shrinking. Michael Smith discusses the number of shops in the automotive aftermarket industry and how it is shrinking due to consolidation. (00:05:41) Culture Starts with the Leadership Team. (00:07:12) Advice on Becoming a Better Leader and Finding the Purpose of the Business. (00:08:52) Starting a Culture. The importance of core values and purpose in building a strong culture from day one. (00:10:47) Assessing Your Culture. Methods for analyzing and assessing the current state of a company's culture, including surveys and AI data collection. (00:13:06) Eliminating Toxicity. Strategies for identifying and addressing toxic elements within a company's culture, including difficult decisions about high-producing but toxic employees. (00:15:56) Importance of culture. Michael Smith emphasizes the importance of culture in the automotive aftermarket industry and how it starts with the leadership team. (00:19:08) The power of coaching and networking. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

Recorded Live at the Vision 2023. As a business owner, it's important to constantly seek ways to improve and grow your business. In this episode, Cecil and Kent Bullard discuss the importance of implementing effective processes, raising labor rates, and seeking help from coaches to improve business performance. They also share their experience with organizing their 2023 Institute Summit including the value of having vendors present at the event and the value of networking in the industry. So, what are you waiting for? Tune in now and take your business to the next level! As always, thanks for listening, and don't forget to subscribe to our podcast for more great content. "Networking is not about just connecting people. It's about connecting people with people, people with ideas, and people with opportunities." - Michele Jennae Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE. Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil’s previous episodes HERE. Show Notes (00:01:11) Recap of the Institute's Summit in St. Petersburg (00:07:03) Speed Dating with Vendors at the Summit (00:10:33) Networking and Giving Back: The importance of networking and giving back to the industry. (00:11:55) Raise Your Labor Rate: The undervaluation of the industry and the need to raise labor rates is discussed, with a suggestion to raise rates by $10 and inform other shops in the area. (00:18:24) Importance of Exceptional Customer Service (00:22:27) Coaching methodologies and assessments (00:26:31) Developing Processes: The importance of identifying and documenting processes in a business, and how to start creating processes. (00:28:01) Writing Processes: The process of writing processes, including starting with workflow, identifying lost build hours, and breaking down processes into smaller, manageable steps. (00:31:29) Implementing Processes: The importance of training employees on processes, and how to ensure that processes are being followed correctly. They also emphasize the need for ongoing review and revision of processes. (00:36:25) Selling a Business: The process of selling a business and the importance of having systems and processes in place to make it a sellable business. It is recommended to plan for a period of five to seven years to get the business in shape for sale. (00:37:31) Factors Considered by Buyers: The factors that buyers consider when purchasing a business, including cash flow, property ownership, and profitability over a period of three years. It is important to have consistent growth and profitability over this period to make the business attractive to buyers. (00:39:05) Myths about Coaching: two myths about coaching: that you can't raise your labor rate and that you can't afford a coach. (00:42:09) Improving Net Profit: Ways to improve net profit, including raising labor rates, improving inspections, and working on sales skills. (00:45:07) Benefits of Business Coaching: The benefits of working with a business coach, including building wealth and making minor changes that can compound over time. Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

This week Hunt talks about the most significant missing link between his clients that make money (rich people) and have money (wealthy people) • Is there a relationship between how much money someone makes and how much money they actually have? • What is your personal ratio, and how can you improve it? • If you have never saved money, how can you start setting yourself up to be more responsible in the future? • Is debt something to be avoided, or can you actually leverage debt to save more money? Thanks to our sponsor partner NAPA TRACS NAPATRACS.com Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book : Download Here Click to go to the Podcast on Remarkable Results Radio

Life Changing Event Flat Rate Master You Tube Channel Fiscal Responsibility Mentoring Personal Care Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Click to go to the Podcast on Remarkable Results Radio

Marketing can do a lot to bring new leads to your auto repair shop, but it’s up to the people answering the phones to turn them into customers. We’ve seen quite a few times where one of our clients says their marketing isn’t working, but the numbers don’t lie. Their marketing was working but their phone skills were just plain bad. Good marketing with poor phone skills equals wasted money. Our guest today is Cecil Bullard from the Institute for Automotive Business Excellence. Cecil teaches phone skills to service advisors that make a tremendous positive impact on the shops they serve. Cecil shares some of his knowledge of how to turn shoppers into clients for life. Talking Points There is a point where marketing is handed off to sales How to you set the tone for the phone call What to do when someone calls asking for a price How to handle callers who think they are calling the dealership or another shop? What to do with price shoppers How to handle it when you’re on a call and get another call What to do when you’re on a call and you get a walk-in What information you should get from a caller How to ask for the appointment How To Get In Touch with The Institute Website - https://www.wearetheinstitute.com/ Online training - https://www.gearforshops.com/ Facebook - https://www.facebook.com/Iforabe How To Get In Touch with Shop Marketing Pros Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - [email protected] Thanks to our partner, RepairPal. Visit the Web HERE Click to go to the Podcast on Remarkable Results Radio

AJ Nealey, Jennifer Hulbert, and Carl Hutchinson discuss their experiences with implementing EOS (Entrepreneurial Operating System) in their businesses. They highlight the benefits of EOS, such as increased accountability, better communication, and improved productivity. AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Facilitator for the Institute for Automotive Business Excellence. Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE Show Notes: Watch Video Episode HERE (00:00:33 - 00:04:54) Experiences with implementing EOS in business and the benefits it has brought (00:02:27 - 00:03:15) Creating a classroom page on the website with modules that can be used for team training in the EOS Classroom Modules (00:04:55 - 00:05:16) The challenges of implementing EOS, including the need to change the whole mindset of how businesses are run (00:05:48) The key components of EOS, including vision, people, data, issues, process, and traction in the key components of EOS (00:07:18) The importance of the people component of EOS, including core values, expected behaviors, and the people analyzer tool (00:10:02) The benefits of networking with other industries at the EOS conference and how it helps to sharpen their tools in the toolbox (00:13:43) How EOS can be implemented on a smaller scale without the need for an implementer (00:15:35) Experiences with implementing EOS in businesses and how it has led to significant growth (00:18:09) The importance of identifying and addressing the five dysfunctions of a team, including trust, fear of conflict, commitment, and accountability (00:24:10) The speakers discuss the relationship between the visionary and integrator roles in a business, as outlined in the book "Rocket Fuel" (00:25:36) The importance of encouraging the free flow of information and ideas within a company, and how to address issues and frustrations (00:27:20) The use of software, such as Traction Tools and EOS One (00:28:51) The different types of meetings, including leadership and departmental meetings (00:29:57) The L10 meetings (00:32:10) The importance of transparency and avoiding silos in businesses (00:33:43) The importance of empowering employees to make decisions and share knowledge within the organization (00:34:32) The importance of creating a safe environment for employees to share their frustrations and ideas (00:35:18) The concept of "rocks" or goals in EOS, and how they are used to set targets for the company and individual positions (00:39:20) The importance of quarterly conversations with employees All books mentioned on our podcasts: https://remarkableresults.biz/books EOS Podcast Collection Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

Thanks, Joe, for your comments and support at Auto Shop Owner. I keep finding that common sense is missing in many decisions. Just one idea ... when you are working with your team and looking for buy-in on an idea or a change, wouldn't it be nice to ask your team, 'does this make sense?'; then sit back and listen without comment. A monumental learning moment, and your team will appreciate that you involved them and that you are driving common sense ideas and decisions.

Recorded Live at Vision 2023, this episode features Carolyn Coquillette, CEO of Shop-Ware, discussing the release of their new mobile application, Tech App, designed to help technicians manage their work more efficiently. The app allows technicians to view a list of current jobs, track their time on individual services, and easily document findings and results, including inspections. The episode also touches on the challenges of building software for the automotive industry and the importance of customer feedback in the development process. Carolyn Coquillette, Earthling Automotive, San Francisco, CA. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes HERE. Show Notes (00:00:25) Carolyn Coquillette discusses the features and benefits of Shop-Ware's new mobile application called Tech App, designed specifically for technicians to manage their work more efficiently. (00:02:10) Carolyn Coquillette explains the features of Tech App, including reviewing assigned jobs, tracking time, clocking in and out, and documenting findings and results of work through a mobile interface. (00:13:02) Carolyn Coquillette discusses the process of building a mobile app, including the importance of prioritization and the challenges of handling thousands of requests at the same time. (00:14:36) The power of engineering in software development and how it is often taken for granted by users. (00:16:09) Shop-Ware prioritizes feedback from users and it influences their product roadmap, including the development of their new mobile application called Tech App. Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced: 30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting Click here to learn more about AutoLeap and schedule a demo: AutoLeap Link: http://bit.ly/3GRgO88 In this podcast episode, Coach Chris Cotton from Autofix Auto Shop Coaching interviews Craig O'Neill from Autoflow, formerly known as Autotext.me, about the company's name change and their personal experiences. They discuss their favorite superheroes, morning routines, and reading habits. Craig talks about his job at Autoflow and how the company is helping auto repair shops streamline their operations and increase profits. They also discuss the challenges technicians face in digital vehicle inspections and the lack of universal language in the automotive industry. Autoflow's reporting and marketing systems are highlighted as key tools in helping auto shops maximize their productivity and efficiency. Introduction [00:00:03] Coach Chris introduces the podcast and thanks AutoLeap for their support. Autoflow name change [00:01:21] Coach Chris and Craig O'Neill discuss the name change from Autotext.me to Autoflow and share their experiences with the company. Autoflow merch [00:02:03] Coach Chris and Craig O'Neill talk about the first-ever Autoflow business card and the company's pens. Childhood memories [00:02:25] Coach Chris asks Craig O'Neill about his favorite superhero growing up and what he wanted to be when he grew up. Reading habits [00:04:25] Coach Chris asks Craig O'Neill about his favorite way to unwind and what book he is currently reading. Morning routine [00:05:29] Coach Chris asks Craig O'Neill about his morning routine and what he does first thing in the morning. Craig O'Neill's job at Autoflow [00:06:58] Craig O'Neill talks about his job at Autoflow and why the company changed its name from Autotext.me. AutoFlow's focus and brand transition [00:07:22] AutoFlow's communication platform for auto repair shops, workflow efficiency, and digital vehicle inspections. The reason for the brand transition from Autotechme. VP of Training at AutoFlow [00:09:29] Craig O'Neill's role as VP of Training at AutoFlow, the importance of client success, and the challenges of introducing new technology to busy auto repair shops. Opportunities in the auto industry [00:12:20] The limitless opportunities in the auto industry, the need to attract talent, and the misconception that it's a dead-end industry. Dealership model [00:15:09] Discussion on the dealership model and its flaws, including the focus on selling new cars and the need for a middleman between the manufacturer and the client. Industry goals [00:19:08] Craig O'Neill's goals for the industry, including the need to value knowledge and expertise, and the importance of separating the customer from their vehicle during assessments. Digital Vehicle Inspections [00:22:48] The challenges of introducing digital vehicle inspections and how to value technicians' time and knowledge. Transitioning from Free to Profitable Inspections [00:23:56] How Autoflow empowers shops to turn inspections into a part of their profit center and the importance of sharing knowledge. Industry's Bad Self-Image [00:25:08] The negative self-image of the auto repair industry and how it affected pricing strategies and customer relationships. Struggles of Independent Auto Repair Shops [00:26:24] The lack of technological advancement and coaching in the industry, leading to the closure of many independent auto repair shops. Autoflow's Workflow and Status Updates [00:29:58] An overview of Autoflow's suite of products, with a focus on workflow and status updates via text message. Workflow Status Updates [00:30:54] Discussion on how workflow status updates can reduce disruptions and improve communication with customers. Digital Inspection Suite [00:32:11] Autoflow's digital inspection suite and how it can make inspections more efficient and effective. Pre-Purchase Inspections [00:34:59] The importance of pre-purchase inspections and how shops can market them to customers. Specialty Shops [00:36:08] The benefits of specialty shops and how they can improve their operations. Comprehensive Pre-Purchase Inspections [00:37:22] Examples of comprehensive pre-purchase inspections and how they can benefit both customers and shops. Inspection Standards [00:38:22] Discussion on the need for universal language and defined standards for inspections in the automotive industry. Licensing Requirements [00:39:09] Comparison of licensing requirements for cutting hair versus working on cars in different states. Michigan Certification Test [00:39:28] Craig's experience with the outdated Michigan certification test for brakes and the need for up-to-date testing. ASE Test [00:40:56] Comparison of the Michigan certification test and the up-to-date ASE test. Bay Watcher [00:42:17] Explanation of Bay Watcher, a camera system that tracks vehicles in and out of bays and provides metrics for bay efficiency. Reporting and Bay Capacity [00:45:01] Discussion on the importance of reporting and how it helps identify bay capacity and technician productivity. Diagnostic Time and Alarming [00:46:06] The issue of losing diagnostic time and how Autoflow alerts service advisors and technicians when work orders go over the build time. Marketing Module [00:49:20] Autoflow's upcoming marketing module that allows for drip campaigns, text blasts, and review management. Smart DVI [00:50:30] Autoflow's plan to introduce a smart DVI later this year that will make it more intuitive for technicians. Upcoming Events [00:51:23] Autoflow's plans to attend upcoming events such as ASTE and Worldpac, and the presence of their sales reps at the ATE show. Regional Training and Expo [00:51:46] Craig and Chris discuss upcoming regional training and the Sunrise Expo in Phoenix. Final Thoughts on the Industry [00:52:34] Craig shares his thoughts on the importance of understanding the "why" behind working in the auto industry. Autoflow Contact Information [00:53:47] Craig shares how to reach Autoflow for more information and training sessions. Closing Remarks [00:54:09] Chris thanks Craig for being on the show and reminds listeners to keep working towards their goals. To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Connect with Chris: AutoFix-Auto Shop Coaching www.autoshopcoaching.com www.aftermarketradionetwork.com 940-400-1008 Facebook: https://www.facebook.com/AutoFixAutoShopCoaching YouTube: https://bit.ly/3ClX0ae Email Chris: [email protected] This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced: 30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting Click here to learn more about AutoLeap and schedule a demo: AutoLeap Link: http://bit.ly/3GRgO88 Click to go to the Podcast on Remarkable Results Radio

Andy Bizub emphasizes the importance of common sense and listening in the automotive industry. It's essential to be open to new ideas and ways of doing things while maintaining consistent business practices and providing real value to employees. By listening to employees and encouraging them to share their thoughts and insights, businesses can thrive and succeed in the ever-evolving industry. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE. Show Notes: Watch Full Video: HERE (00:03:36) The importance of common sense in decision-making and how it can be imparted to employees. (00:05:42) The brain drain in the industry and the need for sustainable employee benefits. (00:08:25) The importance of training and how Andy has implemented daily training sessions at Midwest Performance Cars. (00:12:35) Andy emphasizes the importance of consistency in decision-making, staying honest, and following through. He also shares advice from his father-in-law on creating achievable and sustainable bonus plans. (00:15:11) The importance of listening to gain common sense (00:16:24) Andy explains how he encourages his employees to listen to each other and how he learns from them. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

Recorded Live at the TST Big Event 2023, Justin Kidd and David Macholz discuss the challenges faced in terms of technician retention, the importance of certification, and the need to change the industry's perception and promote it as a high-tech profession. They also emphasize the importance of training and education in the automotive industry and introduce IndustryAttends.com, a website created to serve as a centralized hub for industry events and training opportunities. Justin Kidd, iScan Technical Support Manager. IndustryAttends.Com David Macholz, Trainer, Technical Training Program, WORLDPAC, Inc, Academic Chair, Suffolk County Community College. Dave’s previous episodes HERE. Show Notes (00:02:30 - 00:03:37) The challenges faced by the automotive industry in terms of technician retention and the importance of certification. (00:04:19 - 00:06:17) Dave talks about his research on the relationship between automotive certifications and earnings potential, and the need to change the perception of the industry and promote it as a high-tech profession. (00:07:46) Discussion on the recent announcement of funding for EV charging infrastructure by the Department of Energy. (00:10:02) Importance of embracing new technology, formal education, training programs, and certification pathways to keep up with the increasing complexity of cars. (00:11:09) Slow rollout of EV programs in schools due to difficulty obtaining EVs and safety concerns. The need to replace the existing curriculum with new courses. (00:17:21) Industry Attends (IndustryAttends.Com), a website that provides a single non-biased place for the automotive industry to find training and education events and how it can help technicians and shop owners plan ahead and budget for the year. (00:21:32) How to get involved in a college advisory board and how community colleges need guidance and support from the industry. (00:22:31) Industry Attends, a free platform to post training events, and how to promote them through social media and email lists. (00:26:43) The history of ASE certification Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

This week Hunt covers a listener request regarding grey-area expenses that can be deducted by your business, but should they always be? • What does the IRS look at on my expenses if I was ever to be audited? • How does satisfying the requirement of "ordinary and necessary" expenses for my business shift my possible deductions? • How am I taxed if I buy a personal asset from myself for my business? • What are some downfalls to going overboard in writing off expenses in my business that affect me in the short term and long term? Thanks to our sponsor partner NAPA TRACS NAPATRACS.com Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book : Download Here Click to go to the Podcast on Remarkable Results Radio

As a customer, have you ever walked into a business and been put off by the unkempt appearance of the employees or the disarray of the business? If so, you're not alone. Join our panel as they discuss the importance of professionalism in the automotive industry and how it can impact customer trust, employee morale, and overall success. We should expect nothing less than a professional appearance and attitude from those in the automotive industry, and we should continue to project that image to the public. Kevin and Renae Oswald, Oswald’s Service, Idaho Falls and Rexburg, Idaho. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Show Notes: Watch Video Episode HERE (00:03:19) The panel discusses the importance of dressing professionally in the automotive industry, both at conferences and in the shop, and the impact of a professional image on customers and the public in terms of the Importance of Professional Image. (00:05:07) Kevin Oswald talks about having all employees in uniform, including technicians, service advisors, and managers, and the importance of maintaining a professional look (00:00:01) Carm Capriotto introduces the topic of dressing for success and the importance of representing your brand professionally, both at conferences and in the public eye (00:09:21) The panel talks about the importance of dressing professionally to be treated professionally and the impact of a professional appearance on customers i (00:11:28) The panel discusses how a professional appearance impacts customer perception of the quality of work and the importance of having a professional-looking shop to attract customers in Customer Perception. (00:19:28) The benefits of participating in networking groups outside of the automotive industry (00:21:40) The importance of having a dress code policy and maintaining a professional appearance, including facial hair. (00:29:05) The importance of dressing for success by creating a brand through uniforms (00:39:05) Renae Oswald encourages more women to be involved in the industry and to give their perspective, especially as consumers and owners Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

Scan tools People holding the scan tools Die on the Hill you Train on Skydiving and processes Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Click to go to the Podcast on Remarkable Results Radio

If you know Kim and Brian, you know we run the wheels off of our motorhome. In usual fashion, we have another big trip coming up, and this time we’re headed to California. In this episode, we don’t even mention marketing. We talk about auto repair shops, but nothing that will help you in your business. This is simply a peek into one of our trips, what we’re doing, and a bit about how we plan our travels and stays. We hope you’ll listen in and get to know us a little better. Who knows… we may stop in at your shop during one of our upcoming travels! Thanks to our partner, RepairPal. Visit the Web HERE How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - [email protected] Click to go to the Podcast on Remarkable Results Radio

Dan Taylor uses emotional intelligence (EQ) as a platform to understand why organizations struggle to meet their gross profit goals. He emphasizes the importance of understanding and managing emotions in order to build trust with clients and achieve GP goals. He also emphasizes the importance of balancing empathy with financial responsibility in the automotive industry. Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE. Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Show Notes Protecting Gross Profit [00:00:43] Dan Taylor discusses how emotional intelligence can be used to understand why organizations struggle to meet their GP goals. The Importance of EQ [00:01:23] Identifying the Problem [00:03:02] The Three Players [00:03:41] Dan Taylor explains the three players involved in protecting GP: the individual, the client, and the organization. Triple Win [00:04:18] Dan Taylor discusses the importance of achieving a triple win for the client, the organization, and the individual. Emotional Intelligence and the Five Major Emotions [00:07:18] Dan Taylor explains how emotional intelligence plays a role in protecting gross profit margins and discusses the five major emotions: mad, sad, glad, guilt, and fear. The Role of Shame and Perfectionism [00:09:04] Dan Taylor talks about the role of shame and perfectionism in high performers and how it relates to interactions with clients. Assessing Emotions [00:11:08] Dan Taylor discusses the appropriateness, accuracy, amplitude, and longevity of emotions and how to evaluate and understand them. Different Emotions [00:13:19] Dan Taylor discusses different emotions that can arise in the automotive industry, including sadness, happiness, fear, and guilt. Client Needs [00:15:31] Dan Taylor talks about the importance of understanding client needs, including the desire to be heard, valued, and cared for, and how empathy plays a role in building trust and engagement. Competing on Trust [00:17:03] Dan Taylor emphasizes the importance of competing on trust, relationship, and experience rather than price. Customer Needs [00:20:19] Dan Taylor lists the different needs that customers have, such as feeling heard, valued, safe, and educated. Transactional vs. Consultative Selling [00:21:28] Gross Profit and Self-Value [00:22:14] Dan Taylor emphasizes the importance of gross profit for the financial health of the organization, and how it relates to self-value and self-worth. Cognitive Dissonance and Pricing [00:24:30] Dan Taylor talks about cognitive dissonance and how it affects service advisors' beliefs about pricing, and how it can be bridged to focus on the relationship with the customer instead of the price. Intersecting Factors [00:27:40] Dan Taylor explains the three factors that intersect to create a healthy environment for protecting gross profit: understanding and controlling emotions, authentic expression of empathy, and balancing workflow. Sabotaging Gross Profit [00:27:40] Dan Taylor discusses common ways that businesses sabotage their own gross profit, including talking too much, failing to adjust the game plan, and not setting expectations with clients. Charge a Fair Rate [00:28:50] Dan Taylor emphasizes the importance of feeling worthy of charging a fair and equitable rate for services provided to clients. Consultative Mindset [00:30:02] Dan Taylor discusses the importance of a consultative mindset in sales and the benefits of relationship selling. Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced: 30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting In this podcast episode, Coach Chris Cotton and Hunt Demarest of Paar Melis (https://paarmelis.com/) discuss what to do with surplus money when a shop owner is not interested in buying more shops. They emphasize the importance of investing wisely and aligning investments with personal goals, as well as considering the time commitment involved in different investment opportunities. They suggest that investing in commercial real estate, such as buying the building that the shop already occupies, can be a good option for generating passive income. They also stress the importance of having reserves and not putting all of one's investments into speculative ventures. Overall, the speakers stress the importance of investing surplus money in a way that aligns with one's goals and values, and that can generate passive income for the future. Introduction [00:00:02] Coach Chris Cotton introduces himself and the podcast episode topic. Investing Surplus Money [00:00:59] The speakers discuss the importance of investing surplus money and the tendency of some shop owners to spend all their profits on personal expenses rather than investing in their business or other opportunities. Different Investment Opportunities [00:02:50] The speakers discuss different investment opportunities and the importance of considering the time commitment involved in each opportunity. Auto Repair Shop Investment [00:06:10] The speakers discuss the profitability of auto repair shops as an investment opportunity and the time commitment involved in owning a repair shop. Investing with Time and Money [00:06:54] The speakers discuss the importance of investing in a way that aligns with one's goals and the value of considering the time commitment involved in different investment opportunities. Real Estate Investing [00:08:29] The speakers discuss the benefits of real estate investing, particularly in owner-occupied properties, and how it can provide both monthly cash flow and long-term appreciation. Self-Rentals and Fair Market Value [00:11:43] The speakers discuss the potential tax benefits and pitfalls of self-rentals, and the importance of considering fair market value when setting rental rates to avoid devaluing the business. Investing surplus money [00:14:47] The importance of investing surplus money in a way that aligns with one's goals and the value of considering the time commitment involved in different investment opportunities. Shifting mindset of business [00:16:07] Shifting the mindset of a business from generating money for personal use to generating money for investment, using the business to generate cash for investing. Matching return on investment [00:19:15] Matching up return on investment with investment goals and being mindful of risks, making sure investment strategies and risks match up to timeline and how much money is needed. Common investment opportunities [00:21:03] Common investment opportunities for shop owners, including buying commercial real estate, multi-family rentals, and storage units. Investing in another shop [00:21:52] Discussion on why investing in another shop may not be the best option and the benefits of having an investment portfolio. Importance of having reserves [00:23:02] The importance of having reserves in case of unexpected expenses or downturns in the market. Risk vs reward in investing [00:24:30] Discussion on the risk and reward of investing in real estate and the importance of having liquid investments. Peace of mind in investing [00:27:01] The value of having peace of mind in investing and the benefits of having a financial advisor. Benefits of investing in the market [00:27:33] Discussion on the benefits of investing in the market and the power of compound interest. Investing in alignment with goals [00:28:55] Importance of considering goals before investing, whether it's for more time or money, and how to calculate the necessary investment. ROI and time commitment [00:30:40] ROI breakdown and the importance of considering time and tax benefits when investing. Different investment strategies for different goals [00:32:23] The importance of creating a personalized investment plan that aligns with individual goals and objectives. To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Connect with Chris: AutoFix-Auto Shop Coaching www.autoshopcoaching.com www.aftermarketradionetwork.com 940-400-1008 Facebook: https://www.facebook.com/AutoFixAutoShopCoaching YouTube: https://bit.ly/3ClX0ae Email Chris: [email protected] This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced: 30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting Click here to learn more about AutoLeap and schedule a demo: AutoLeap Link: http://bit.ly/3GRgO88 Click to go to the Podcast on Remarkable Results Radio

Matt Lachowitzer shares his strategy for keeping his team engaged and communicative, including shutting down his business for three days to hold a company meeting. The meeting focused on differentiation, engagement, and culture and included a keynote speaker and team-building activities. The episode highlights Matt's commitment to creating a fun, engaging workplace culture that fosters collaboration and growth. Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE Show Notes: Watch Full Video: HERE Purpose of the company meeting [00:03:28] Differentiation [00:03:49] Matt Lachowitzer talks about the importance of differentiation and how they brought in a speaker to help their team think about how they can differentiate themselves from other businesses. Communication tools [00:05:23] Shutting down the business for a company meeting [00:07:23] Training Breakout Sessions [00:09:29] Matt talks about the different breakout sessions they had during the training event, including technician training classes and service advisor and manager training. Feedback and Extracurricular Activities [00:13:36] Customer Lifecycle and Experience [00:17:36] FORD [00:18:41] Matt explains the FORD acronym, which stands for Family, Occupation, Recreation, and Dreams, and how his company uses it to build relationships with customers. Company Culture [00:20:39] Matt emphasizes the importance of company culture and how it has led him to start his own coaching company, Hammer Consulting. Rockstar of the Month [00:20:48] Matt talks about his company's Rockstar of the Month award, given to team members who embody the company's culture and attitude. Importance of Establishing Culture [00:23:53] Carm and Matt discuss the importance of establishing a company culture and how it can be done through small efforts like showing employees that you care. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

Recorded Live at Vision 2023, Maryann Croce shares her experience of overcoming fear as a shop owner. As a business owner, it's normal to face fears and doubts about your ability to succeed. However, Maryann emphasizes that fear can hold one back and even paralyze them, but it's crucial to crush those fears to find fulfillment and rewards in the daily grind of running a business. She also stresses the importance of running a profitable, sustainable, and enjoyable business. Profitability allows for reinvestment in the business, team training, and giving back to the community. Don't let fear hold you back from achieving your goals as a business owner. Maryann, smallbizvantage.com. Maryann's previous episodes HERE. Show Notes The Importance of Overcoming Fear [00:01:38] The Three Keys to a Thriving Business [00:04:00] Delegating Tasks and Empowering the Team [00:06:25] The fear of delegating tasks and the importance of empowering the team to grow and develop the business. Overcoming fear and the benefits of running a profitable, sustainable, and enjoyable business [00:07:41] The fear of losing relevancy, and the benefits of running a profitable, sustainable, and enjoyable business. The importance of enjoying what you do [00:09:50] The importance of enjoying what you do and how it can fuel you instead of draining you. Fears associated with making the business enjoyable [00:13:28] The fears associated with stepping into the owner role, focusing on the owner role, messaging, and building and nurturing relationships. Facing the Fear of Leadership [00:18:40] Overcoming the fear of leadership, delegation, and prioritizing tasks to become a better owner and leader. Money Stories [00:22:02] The impact of personal money stories on being profitable and overcoming the fear of raising labor rates. Importance of Networking [00:26:13] The importance of finding local networking groups and mentorship programs to help improve and grow your business. Personal and Business Growth [00:28:47] The importance of personal growth and how it can lead to business growth, as well as the benefits of taking notes and prioritizing tasks. Overcoming fear [00:30:09] The importance of facing fears and how imposter syndrome affects business owners. Business growth [00:30:59] The business grows as the owners grow. Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

This week Hunt sits down with Mitch Moncur of Denny's Auto in Utah to discuss the takeaways from moving to a 4-day work week. • What are some of the most significant changes you noticed with your team since you moved to a 4-day work week? • Any negative feedback from customers by reducing the number of days open? • Is this something that you believe will allow you to retain or attract new team members? • Have there been any unintended consequences from moving to the 4-day work week? Thanks to our sponsor partner NAPA TRACS NAPATRACS.com Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book : Download Here Click to go to the Podcast on Remarkable Results Radio