carmcapriotto

Dashboards are a valuable tool for businesses as they provide a quick and easy way to visualize and analyze key data and metrics in real time. Hear from two shop owners as they discuss how dashboards improve decision making, increase productivity, and enhance collaboration and accountability with your team. Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE Brent Fleischman, Yocum Automotive, Republic, MO Show Notes: Numbers without dimensions are hard to analyze. Line graphs show trends as a picture. Where does there need to be more improvement? What caused a ‘dip?’ Using statistics helps find the right "WHY" when looking to solve a problem. Competitive nature for employees Creating a graph for daily production on completed hours for technicians Examples of what to watch: Gross income, the value of services delivered (closed repairs), ARO, gross profit dollars, new customers, number of inspections, quality inspection, ARO, average repair estimates, and close percentage (60-75%). Be careful having the close rate too high/too low. New customers- you need front office staff to have a proper orientation for a new customer. Growth mode- as growth increases, also increase your marketing. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Support our partners: Click to go to the Podcast on Remarkable Results Radio

Lack of Study of basic economics and statistics Reversion to the Mean Simpson's Paradox Inflation and Projecting Future Trends Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast The show is sponsored by NAPA Auto Care napaautocare.com NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: member.napaautocare.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Click to go to the Podcast on Remarkable Results Radio

Thanks to our partner, RepairPal. Visit the Web HERE Mac Akram is the owner of Mac’s Complete Auto Repair in Chandler Arizona. Mac’s story is an amazing story of perseverance and making things happen. As a young child and teenager, Mac and his family lived in war-torn Baghdad, Iraq. Listen in on this episode to hear the inspiring story of Mac moving to America, learning to be an auto tech, and eventually opening a state-of-the-art shop in Chandler, Arizona. How To Get In Touch with Mac Website - https://www.macsautorepairs.com/ Facebook - https://www.facebook.com/macscompleteauto How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - [email protected] Click to go to the Podcast on Remarkable Results Radio

Thanks, Joe. We sometimes need a wake-up call that things may happen and if they do what is the plan? Three great stories of survival and teamwork.

Recorded Live at the 2023 Institute Summit, Tim Chakarian and Johanna Reichert explain why you should 'stop stopping' and the biggest change and growth in your business comes from within. Tim Chakarian and Johanna Reichert, Bimmer PhD Motorsports, Pasadena, CA Show Notes The transformation was not changing the world but changing who I was and how I looked at things Service advisors should have a human connection with each customer Look around at the processes that make the magic happen The questions are the most powerful part- “What would you do if I wasn’t here” Don’t be the answer man, find the solution- teach the change of thinking so your team can come up with the solution and own it. Tracking how many customers to know how much you have grown The number 1 job of a leader is to replace yourself with someone better Fix the owner. Fix the shop Stop stopping - the moment you stop, the current will push you back. It’s easier to keep going than stop and restart. Make more time to visit shops and see how they're doing Leadership in associations- it's not just who you are in that position, but how did the person before you influence you? and how will you influence the next person? Don't break that progress, keep that progress going Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Click to go to the Podcast on Remarkable Results Radio

This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced: 30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting Click here to learn more about AutoLeap and schedule a demo: AutoLeap Link: http://bit.ly/3GRgO88 During Today's episode #101 Leadership Gold Experience Is Not The Best Teacher, I’m going to be talking about: How Will Experience Mark You, Gaining From Experience, How Often Do You Pause to Reflect on your experiences? How do you record what you’ve learned? How to Evaluate your year? Don't forget to rate and review us! Connect with Chris: [email protected] 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/AutoFixAutoShopCoaching Youtube: https://bit.ly/3ClX0ae To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Connect with Chris: AutoFix-Auto Shop Coaching www.autoshopcoaching.com www.aftermarketradionetwork.com 940-400-1008 Facebook: https://www.facebook.com/AutoFixAutoShopCoaching YouTube: https://bit.ly/3ClX0ae Email Chris: [email protected] Click to go to the Podcast on Remarkable Results Radio

Erich and Lauralee Schmidt went to a 4 day work week during COVID and haven't looked back. They also have an app for their shop with benefits to customers. Erich and Lauralee Schmidt, Schmidt Auto Care, Springboro, OH Show Notes: 4 day work week- exhaustion during COVID, started cutting Fridays with three day weekends. Prefaced it as summer hours and would go back to 5 days in the fall. They never went back to 5 day work week. Revenue, productivity, and efficiency increased. 8-7 pm work hours. The check-in process includes 4 day work week schedule. 40 hours of training a year minimum- observing efficiency, open communication, partnering with employees with their training. Training is a requirement when hiring employees. “Where are your interests?” Service Advisor=Serice Specialist Free Schmidt Auto Care App- started 6 years, App Fueled is a customizable garage for clients and a bevy of services outside of just communication. Special pricing, birthday specials, loyalty touch points. 30% of the customer base has the app. Had ADAS for 3 years, one of the first in the area to get it. Program and calibration. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Click to go to the Podcast on Remarkable Results Radio

The future is here, consolidation is already happening. The middle-level shops will now be at the bottom end of the bell curve. What are the trends at the OEM level? Is Uber/Lyft the fleet of the future? What is the outlook of the changing service aftermarket? Recorded Live at the 2022 Institute Summit, Michael Smith, Brian Bates, and AJ Nealey discuss the future; it is happening sooner than we think. Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith’s previous episodes HERE Brian Bates, Eagle Automotive Service, Littleton, CO, 9 locations. Brian’s previous episodes HERE AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE Show Notes Trends- what's happening at the OEM level? What are the automotive companies doing now and what are they planning to do? How fast they're planning to do it? What they do now is what we will experience three to five years down the road. Dealership service department- struggling to retain and hire technicians As a manufacturer, dealerships are a necessary evil in their world because they have to have somebody distribute the parts, distribute the cars, interact with the customers, etc. Car buying experience- is the salesperson/car lot necessary? Do we have an opportunity to manage/repair fleets? Imagine Uber and Lyft are the fleets of the future. The emotion is the connection- how do we accept self-driving vehicles? Your identity? There's a global movement around ESG, Environment, Society, and Governance. And the concept of it is to have this green movement, which is being sold through the media. If the auto companies can have their way and they dominate all of it, the connectivity, the autonomous, if they have control of all that at the auto company level, they estimate it's a 34 billion a year profit for the automotive industry versus if they lose touch with this and Uber's shared mobility and all this gets distributed, 5 to 6 billion a year in profit. Baby boomers want out of the industry- buyers market for shop In the future, there will be fewer competitors who are bigger. And more sophisticated, and many of the marginal shops will have been long gone. The middle-level shops will now be at the bottom end of that bell curve. And so the whole industry has taken giant leaps forward beyond where we've been before. 2017-250,000 shops. 2022-127,400 shops What is the value of your shop? How can you create as much value for your business as possible? Find your Purpose. Build a company that has value, and that value has to be built around people What do you want to do in the next two to five years? You have to put a team in place that has value to somebody coming and wanting to acquire your business. The most important part of this is who you bring on board and inspiring them and leading them. “Impacting lives by inspiring values” Give back to the people, community, and business Get out of your comfort zone and make those changes Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Check out today's partners: Click to go to the Podcast on Remarkable Results Radio

This week Hunt talks about some tax season tips and common concerns that have been popping up with clients. • Are there any major tax law changes from 2021 to 2022 tax returns? • Are refunds smaller than the were in previous years and why is that? • How to help employee with withholding shortages to avoid end of year surprises. • What do you need to know before you file a personal extension? The Show is sponsored by: Shop-Ware on the web at getshopware.com NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book : Download Here Click to go to the Podcast on Remarkable Results Radio

You never know when something can and will happen to your health. Do you have a written contingency plan in place for your family and business? Are you maintaining your body like you teach your customers to maintain their vehicle? Join 3 shop owners as they discuss personal health scares, outcomes, preventions, and planning for if and when something happens. Eric Henley, owner of H-Teck Auto Care in Gray, TN. Listen to Eric’s previous episodes HERE Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE, Matt’s previous episodes HERE Al Wright, John’s Automotive, Cedar Rapids, IA. Al’s previous episodes HERE Show Notes: You must have the right people in the right places for your business at all times. Let your people lead, trust them and empower them. Stress- leave your work at work. Have a contingency plan, who will do what if something happens and how will they do it. Empower your people to make calls and decisions in your absence. Train them on what and how to do things. Make sure they understand the mission and goals of the business and how it relates to each and every one of them. Listen to your body A lot of people wait until they have health issues before going to the doctor. We should maintain our bodies like we teach our customers to maintain their vehicles. Regular annual checkups are a great way of catching things before it is too late. Take care of your health and deal with stress in a positive, helpful way. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Support our partners: Click to go to the Podcast on Remarkable Results Radio

Being a Black Technician The Inspiration to Become a Mechanic Changing Gears Marketing the Industry A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733] The show is sponsored by NAPA Auto Care napaautocare.com NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: member.napaautocare.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Click to go to the Podcast on Remarkable Results Radio

Talking Points October 5, 2021 - Do you remember last year when Facebook/Instagram went down? Or on August 8, 2022, when Google Search, Maps, Drive, and YouTube went down. If you’ve got all your marketing eggs in the Facebook basket, or the Google basket, or worse you don’t even own your own website…. It would surely be nice to be able to send an email out to your customers. What about the day that Google wasn’t working? What is the one thing you need to open an account for anything? How do those organizations stay in touch? How often are you checking your email inbox? Email addresses are something you own. Great for slow-day marketing ideas. Email marketing that’s not tied to a service reminder - the more educational, helpful types of emails. Something short and sweet and simple just to stay in front of your customer. Showing up in their inbox. Use your CRM! It’s probably got an email feature built-in you are already paying for. Lagniappe (Books, Links, Other Podcasts, etc) How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - [email protected] Thanks to our partner, RepairPal. Visit the Web HERE Click to go to the Podcast on Remarkable Results Radio

Did you know most people will die from a preventable disease? 42% of the first symptom of heart disease is sudden death. How much time are you spending on your most valuable asset, yourself? Are you investing in the health of your employees? Everyone thinks they have an infinite amount of time until something happens. Recorded Live at the Institute Summit, Chip Eichelberger discusses actionable solutions to create a healthier lifestyle. It's never too late to make a small difference in your life. Chip Eichelberger, formerly Tony Robbin's International point man, has "Switched On" over 1000 conventions for companies like Apple, Hyatt, Astra Zeneca, GM, Equitable, and RE/MAX. Show Notes Getswitchedon.com Focus on all the great things you've done with your life and your marriage, and your relationship. Confronting neglect. Most people will die of a preventable disease. The secret to raising smart kids or smart employees is to link it to the effort, grit, and ability to overcome adversity. “If you’re not sure how much money you want your shop to make this year, any amount will seem okay.” How can you go from uncertainty to certainty, and how do you stand, how do you breathe, how do you move? Active heart rate is 180 minus your age to burn fat Motion is medicine-One of the biggest things killing people today is a sedentary lifestyle Few people have a dedicated exercise plan Hang around the right people, the right information, listen to the right podcast, watch the right stuff, read the right stuff- bad company will corrupt good character The 4% solution- 4% of 24 hours is one-hour a day. Invest in the number one asset, which is yourself Getting sick is expensive. Getting sick is stressful. Getting sick takes a lot of time and resources. Reversing something with a little bit better discipline than an hour a day, you could have reversed A crisis is a powerful motivator of change 42% of the first symptom of heart disease is sudden death 43% of adults are obese We live in a magic pill society You can't out exercise a bad diet 15% of your employees are 85% of your health care spend- what can you do to engage your employees to take better care of themself? The number one source of calories in America is soda. One soda a day, 365 days times 140 calories is 51,100 calories, and that equivalent is 14.2 pounds of weight Watch your body fat percentage It's never too late to get started Treat your body as a temple of the Holy Spirit- how do you treat a temple? Some reverence, some respect Never underestimate the power of one decision the number one killer everybody in America is the unhealthy lifestyles most people live The most alkalizing foods are dark greens, spinach, kale, collared greens If you train yourself to ask better questions and understand, how do I stand when I'm happy? How do I move? How do I breathe? That's why motion is medicine. Motion creates emotion. Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Click to go to the Podcast on Remarkable Results Radio

I know shop owners who are paying more attention to this. Our world can be unforgiving, and it is best that we practice and keeps a safe facility. No one wants to be the example heard around the world.

This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced: 30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting Click here to learn more about AutoLeap and schedule a demo: AutoLeap Link: http://bit.ly/3GRgO88 During Today's episode #99 I’m going to be talking about: Tracking & Measuring, Different Levels of Both, What to Track Can’t Measure What You Don’t Track! Top to bottom SMS/POS System for a real time look, Make sure it matches your Income Statement as closely as possible. The actual Income Statement/P or L Scorecard for Success Productivity for Technicians Your Bank Account! To listen to more episodes make sure and go over to itunes and or Spotify. Don't forget to rate and review us! Connect with Chris: [email protected] 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/AutoFixAutoShopCoaching Youtube: https://bit.ly/3ClX0ae Click to go to the Podcast on Remarkable Results Radio

On Record with Keith Perkins. Keith has both a brick and mortar shop and mobile diagnostic vans. He discusses the future of mobile diagnostics and his perspective on our industry consolidating. Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE. Show Notes: Vision Hi-Tech Training & Expo: https://visionkc.com/ L1training.com- membership resource https://www.l1training.com/ Future of mobile technicians? As a mobile technician, you have to have experience and tooling/software available. 10K in investment to start. Consolidation- constant conversations. What do you want with your business? Is mobile going to be around forever? ChatGPT is not perfect! Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Click to go to the Podcast on Remarkable Results Radio

In this episode, consultant David Fisher gives you a chance to understand OSHA and keep you compliant. This is a must listen episode. The information could save your business. Regarding workplace safety and HR compliance, 85 - 90% are not compliant across America. To be non-compliant could cost your business. OSHA will interview your employees. Are you inspecting your lifts yearly? Does your team have access to SDS sheets (Safety Data Sheets). Are you giving all your employees access to your safety program? OSHA is ramping up stricter enforcement procedures. Invest in an annual walk of your shop from an OSHA consultant and get the accountability you need to prevent huge fines. California Employer’s Services. OSHA & Labor Law Experts. Dave's previous episodes HERE Show Notes OSHA - will now interview your employees while inspecting your job site Ignorance is not an excuse anymore OSHA has determined that they want safety in the workplace. Compliance is like a picture painted by numbers. The more numbers you have filled in, the better off you're gonna be. OSHA is looking for, among others is your safety program, safety training, documentation, workers' compensation You've got 72 hours to a week at the most to get it back to them with your reply. After they get your reply, they're gonna review it, and then they're gonna assess the fines and fine you accordingly. No matter what state you do business in, you must meet the basic OSHA standards. Every year, you must have your lifts certified/inspected. You can certify them yourself if you installed them. The company that sold them can certify them. But if you install them, the state feels you have the wherewithal to inspect them and certify them. Be careful. There is no easy button for safety or HR compliance. The one thing you do have to be aware of is that if you name a safety officer in your business, they're gonna be tied into any potential lawsuit that arises out of a safety act or an accident in the workplace. OSHA knows that we, as a group of consultants, have more authority and more power over employers than they do When a company has paid money for a safety consultant, they know that the shop has an accountability partner, If you're gonna get with an HR services company, make sure they're working with actual attorneys. Make sure that these attorneys are gonna be there for your clients. You can have a perfectly legal employee handbook that covers the policies adequately. But you may not be able to take that employee handbook into court because when you go to court, there are certain things that the judge is gonna look at to make sure is in certain places of your employee handbook. If it's not in those places, you're gonna have two strikes against you in the eyes of the judge before you even start One is your at-will status between page one and page three Number two is your sexual harassment policy. Is it between pages three and page five? Does your sexual harassment policy include bullying in the workplace and all the other things that have now been dovetailed into that policy? You need to understand your policy and how a termination, not done correctly, can hurt a suit from a former employee. This three strikes you're out is a joke. There is no effort to rehabilitate the employee in most companies. Some companies are very progressive, and that's a good thing. Create a very positive workplace culture. Compliance is always cheaper than the fines and the hassle Link to handout David spoke about: HERE. Thanks to our Partners AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Check out today's partners: Click to go to the Podcast on Remarkable Results Radio

This week Hunt talks about the pitfalls of comparing your shop to other shops with misleading numbers. • How can you compare advertising budgets or methods across different kinds of shops? • Is a 20% Profit Margin a realistic target for your shop? • How can you tailor your business to overcome significant overhead expenses? • How does time factor into comparing profit? The Show is sponsored by: Shop-Ware on the web at getshopware.com NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book : Download Here Click to go to the Podcast on Remarkable Results Radio

Did you know 80% of small businesses do not survive the departure of the current owner? When is the right time to prepare your business for sale? The day you opened your business! How do you maximize your selling price? Is there a simple way to quickly valuate your business? Hear from 3 business coaches on the importance of properly planning your business for sale. Bob Ward, President of Wardden LLC, Look for Bob’s Previous Episode HERE. Perpetual Business Co website HERE. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast Show Notes: Understand your business Profitability Selling your business properly takes planning- don’t have a reaction selling plan. Never make a decision in a ‘valley,’ aka emotional. You can’t sell sweat equity. Your business is for sale every day- every decision affects your business. Your goal as an owner is to work your way out of the company, not get stuck in the job. What is your identity? What is your identity post ownership? To maximize your selling price, you need two things: Sustained profit (typically an 8 to 10 year runway) and a business that will operate without you. Staff is aware and supportive of the owner's succession desires and planning- everyone should be involved respectfully. Your team wants certainty. Create a haven where they can feel safe, do their job, be challenged, be a part of something, and have fun. Do you have the right people and team in place? What is the market for selling your business? 80% of small businesses do not survive the departure of the current owner. Hiring is like fishing- know what fish, what bait will attract the fish, and where is that fish. Consider ‘ownership potential’ when hiring quality staff. Show a future no one else does. What does training do? Improve skills and communication. The more we communicate, the less friction there is in the business. Valuate your business- the stuff inside your building, cash flow, multiple average 2.5. Take your assets, 25 cents on the dollar plus inventory as part 1, then your cash flow multiplied by 2.5 to get a ballpark number. 6 Metric Multiple- how independent is the business from the owner? Customer facing employees tenure, production staff tenure, stability, revenue trends, gross margin trends and SOP for business. Multiplier- confidence factor. How confident will the new owner feel when the old owner is out? Financial records are pure, accurate, and updated- get your balance sheet right, and don’t hide cash from the business. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Support our partners: Click to go to the Podcast on Remarkable Results Radio

ONE Intro; Being the auto repair shop for fleet customers requires a different way of marketing. You’re not going to gain fleet customers doing the same marketing you do for retail customers. In this episode, we share real-life marketing tips and strategies to help you land those fleet customers you want! TWO Talking Points This is ALL about the relationship Develop your customer avatar for fleet customers Make your Dream 25 List Create a series of steps you want to take to create and nurture those relationships Where are their watering holes? Go there. Become a regular. What traditional marketing should you do for fleets? THREE Lagniappe (Books, Links, Other Podcasts, etc) Book: Giftology - https://www.amazon.com/Giftology-Increase-Referrals-Strengthen-Retention/dp/1619614332 FOUR How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - [email protected] Thanks to our partner, RepairPal. Visit the Web HERE Click to go to the Podcast on Remarkable Results Radio

What is Egocentric bias ? Underlying Cause of Bias Gratitude for Health AND Success (even though Matt doesn't even know what success means) The show is sponsored by NAPA Auto Care napaautocare.com NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: member.napaautocare.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Click to go to the Podcast on Remarkable Results Radio

How can 10 hours bridge the gap between the classroom and the workplace? Sue Dickson created an internship program called 'Give Me 10' that provides 10 hours at a local shop spread out over 5 days. It allows both the shop owner and student to see if the automotive industry is the right career path. This program currently serves 75 students and has collected over 458K in grants. It starts with an idea and passion for connecting students to the automotive industry. Sue Dickson, Closs Tire & Auto Repair Inc, Waukegan, IL Ken Mall, Managing Director, EDSI (Educational Data Systems INC) Jack Wilson, Automotive Service Instructor, Lake County Tech Campus Show Notes “Give Me 10” Internship Program – Sue Dickson [RR 689]: https://remarkableresults.biz/remarkable-results-radio-podcast/e689/ https://www.givemeten.org/ "Mission: To provide a work-based learning model that any industry can utilize to bridge the skills gap. Combining classroom instruction with on the job work based learning opportunities. This program integrates the classroom with employers to create an introduction to a career path of the student's choice." "What Our Program Provides: The program simplifies the relationship between an industry lead business and vocational education that can lead into a career path. We ask for no money. Our “ask” is for your time. Time to integrate a student into your business to create a career fit. It starts with 10 hours and can grow into a new employee. Can you “Give Me Ten?”" Started 5 years ago-serviced 75 students, in 17 different shops, collected 450K in grand money that goes directly to students. Perkins Grants and Perkins are national grants. You need a dedicated instructor that believes in work-based learning Students don’t know what they don’t know Bridge from the classroom into the workplace Partnering with local independent shops, and all businesses in all industries Goal is to create this seamless pipeline system from the school to the workplaces It gives the shop the opportunity to try that student on for size to look at their soft skills versus their hard skills "We want to be stronger in numbers than the dealership." “Give Me 10” Internship Program- 10 hours broken up 2 hours for 5 days. Job shadowing 2 hours the first day, after that they will be working for the remaining 8 hours. The whole concept of the student starts off if with everything from a tour to introductions, to safety. Depending upon what the business does say in a traditional shop, they could spend one day with a tech, one day with a service writer, one day in parts etc. Each day they see something a little bit different. Community awareness- “Tech Campus Intern” on the storefront with sticker Thanks to our Partner NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Click to go to the Podcast on Remarkable Results Radio

Insights to the Vision Hi-Tech & Expo Class "Which Scan Tool Should I Buy?" Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping. Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE. Tanner Brandt, Autodiag Clinic. Tanner's previous episodes HERE. Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot's previous episodes HERE. Watch Full Video Episode HERE Show Notes: "Which Tool Should I Buy?" Saturday March 4th 8:45am-11:45am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins and Sean Tipping Register Here For Vision 2023 Q&A- shop owners/managers included Shop owners may or may not know the functionality of scan tools Raffles Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Click to go to the Podcast on Remarkable Results Radio

"There are many roads you can follow, but there may only be one road that leads to the right way." Industry trainer Ken Zanders opens this episode with a story about 'When Harry Met Ken," a spoof on the movie "When Harry Met Sally." Ken describes his technician friend, Harry, who is always looking for a quick fix without gathering the full information. Too often, when facing a diagnostic problem or challenge in the shop, we jump to find the quick fix. How can we 'slow down to speed up' in our daily lives? Ken Zanders, ASE Master Certified Automotive Technician with L1 Advanced Engine Performance. Ken has extensive training with various OEMs and has obtained Master Certification through many of their programs. Ken is a committed instructor striving to give something back to the automotive service community. Show Notes There are many roads that you can follow, but there may only be one road that leads to the right way. Stop hoping for the quick fix. You can't go in blindsided. Get the full story on what the complaint is. First, confirm what the concern is. Take that information or data that you gather and make a decision based on what you have reviewed and witnessed. Win or lose, do your best. Don’t base your success on probability. Time- We don't know how much we have, and you must start thinking about family. You have to start thinking about the time at the shop. You have to start thinking about your life, period. What can you do to better to utilize that account in reference to time? What is your five-year game plan? Virtual training complements face-to-face training, it allows you to reach a large number of people in one sitting. Find your niche, become the best, and offer those services to your customers. Ken Zanders- [email protected] subject: Podcast Thanks to our Partners AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Click to go to the Podcast on Remarkable Results Radio

This week Hunt sits down with Nick Warren, from Ark Financial, to discuss how to raise children that are financially responsible. • At what age can you start to talk about money or start building foundational knowledge about money? • How do you have a healthy conversation with your family about money? • Are there things that you need to understand as a parent or adult to allow you to empower the next generation to be financially responsible? • How do everyday things in your house change when you implement financial systems into chores, savings, and appreciating the things you have? The Show is sponsored by: Shop-Ware on the web at getshopware.com NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book : Download Here Click to go to the Podcast on Remarkable Results Radio