carmcapriotto

Mike Tatich and his wife Serena started TMT Complete Auto Service Center in March of 1984 in Bremen, IN. Bremen is a small town of 4,600 people with 2 stoplights. The shop has undergone many evolutions since its tiny beginning as a tire store and body shop. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff. Key Talking Points: John Maxwell certified business coach Started reading John Maxwell books 10 years ago Went through certification program in Florida- not one person in the program was from automotive industry Leadership makes a difference 9 out of 10 shop owners don’t believe they can take shop forward Self-limiting belief, fearful Art of letting go Father/son relationship at the shop Cannot have two different management styles within the company The average shop owner is 63 Opportunity for younger talent Advice to millennials Be consistent, build the foundation first Invest in yourself and be open – training, being in association/group, reach out to other shop owners and network Focus on being better than the previous day and step out of your comfort zone Weekly meetings with team Resources Mentioned: Mike’s son Tony Tatich episode’s here HERE. Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library and many from John Maxwell HERE. Leaders are readers. Mike Tatich email HERE. Thanks to Mike Tatich for his contribution to the aftermarket’s premier podcast. Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them. Be socially involved and in touch with the show: Facebook Twitter Linked In Email Events Speaking This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com Click to go to the Podcast on Remarkable Results Radio

The Panel: Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes HERE. Dave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA’s past president. Look for Dave’s other episodes HERE. Niko Sougias and his sister Julia work side by side with Charlie and Shelly to carry on the family tradition of Charlie’s Foreign Car Service, one of Downtown Encinitas’s most successful and enduring local businesses. Niko purchased the shop from his father 3 years ago. Charlie’s Foreign Car is a BOSCH service center. Niko is a member of ASCCA and sits on the connected car committee. Niko is a newly appointed BOSCH Car Council member. Also an Encinitas Rotarian. He is Married with 2 kids. Niko now operates the shop with 7 technicians, 3 service advisors, and a parts manager. Look for Niko’s other episodes HERE. About ASCCA’s Connected Cars Committee ASCCA’s Connected Cars Committee was established August 1st, 2017 with the mission to “protect the ability of ASCCA membership to do business in California, including safe, secure, and uninterrupted access to vehicle onboard systems and the required tools to fix them.” Committee members are also active in: National Automotive Service Task Force (NASTF) Society of Automotive Engineers (SAE) California Automotive Wholesalers Association (CAWA) Auto Care Association (ACA) Auto Service Association (ASA) ASCCA Government Affairs Committee Connected Cars Committee Objectives Membership Support: The Connected Car Committee supports ASCCA membership, providing: news and analysis of the trends in “connected” cars (telematics and autonomy e.g.) resources for information and training guidance on best practices Partner Collaboration: The Connected Car Committee will work with ASCCA partners, providing: feedback to partners on “connected” issues as they pertain to California representation in partner advocacy nationwide participation in “connected” related events across the Aftermarket Government Support: The Connected Car Committee will support the ASCCA Government Affairs The committee, providing: coordination on “connected” issues; at least one current member on both committees a dedicated mouthpiece (for members and partners) regarding “connected” issues immediate updates on “connected” issues that may be relevant to legislation. Key Talking Points: ASCCA Team Weekend -Reassurance and clarity after learning more about the changing cars in the industry Keynote speaker Fred Gruner- Principal Engineer at NVIDIA Any decision a person makes in less than a second a machine and robot can do it. But human brain compared to supercomputer can still out compute it Autonomous cars can learn How do you operate autonomous vehicles safely? Functional safety- A situation with the absence of unacceptable risk. Can you repair autonomous cars? Yes Security of autonomous cars will be elevated- Need to be prepared with credentials in order to access cars What’s next? Stay ahead of curve- continual learning and being ready for autonomous cars “Adapt or become obsolete” Get involved with organizations and associations Resources Mentioned: ASCCA Connected Cars Webpage HERE Luscious Garage Webpage HERE Autotrend Diagnostics Webpage HERE. Charlie’s Foreign Car Webpage HERE. Thanks to Carolyn Carolyn Coquillette, Dave Kusa and Niko Sougias for their contribution to this podcast. Leaders are Readers. Go the BOOKS page on the website. Be socially involved and in touch with the show: Facebook Twitter Linked In Email Events Speaking This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com Click to go to the Podcast on Remarkable Results Radio

How To Sell Diagnostics at a Profit? This is not an easy question to answer. Service professionals must be paid for their expertise because the cost of doing diagnostics is the most expensive service you have in your building. LISTEN HERE. It is time to move from diagnostics to testing and analyzing. Every shop needs to build a premium product around testing and analyzing. You need to be known as the ‘we can fix anything right the first time shop’. Your motto: “We have the best technicians.” Your shops testing and analyzing skills is the premium product you sell and are known for in your marketplace. No need to go anywhere else. We do the research, test, analyze and discover what is wrong. We present the solution then you decide. Marketing this premium product requires a strong testing/analyzing process that both the service advisor and technician are totally in agreement with. The benefits allow the SA to confidently sell testing and analyzing. The diagnostician knows that the SA will sell the value and benefits to the customer because the process dictates the work to be done. A very strong discussion and powerful take-a-ways that will arrest the black hole in your business of profitable diagnostic time.

Fleet business can sustain your revenue during the up and down times of the year. Great advice on getting started and be willing to change and adjust as you move along. These three shop owners agree that it may be time for you to ‘Get out of your comfort zone’ and jump into the fleet business. LISTEN HERE. We talk how to recruit fleet customers, obvious reasons to get into the fleet business, the how to deal with fleet managers and the challenges of implementing and growing fleet revenue. Learn from Tom Palermo from Preferred Automotive Specialists in Jenkintown, PA, John Constantin from Bison Fleet Service in Buffalo, NY and Bill Nalu from Interstate Auto Care in Madison Heights, MI.

Barry Barret is mentioned in the above stream. Here is an interview with him worth listening to: http://bit.ly/29aLSRM Also another great interview with a service adviser trainer, Jeremy O'Neal here: http://bit.ly/28pFZWU. You can get a great feel of each of these trainers in these interviews.

Barry Barret is mentioned in the above stream. Here is an interview with him worth listening to: http://bit.ly/29aLSRM Also another great interview with a service adviser trainer, Jeremy O'Neal here: http://bit.ly/28pFZWU. You can get a great feel of each of these trainers in these interviews.

Barry Barret is mentioned in the above stream. Here is an interview with him worth listening to: http://bit.ly/29aLSRM Also another great interview with a service adviser trainer, Jeremy O'Neal here: http://bit.ly/28pFZWU. You can get a great feel of each of these trainers in these interviews.

I read a book in 2002 called 'The Rule of Three' by Jagdish Sheth and Rajendra Sisodia. Every time there was a consolidation, I thought of this book. Back then McDonald's, BK and Wendy s; General Mills, Kellogg's, Post. Today 13 years later, Staples wants Office Depot/Office Max. Does that leave but one brick and motor office supply national chain? Walgreens-Boots wants to buy Rite Aid. Will that leave them and CVS as national chains? Is a lot of this fueled by the future of e-commerce or pressure from Wall-Street.

A great story of community involvement and caring. It is what made our country so great. I'm sure there are many great stories like this and its is great to hear about them. Kudos to all that give so that other can have basic transportation.