carmcapriotto

"Forget the Past: Focus on the Future"...sometimes easier said than done. The past is familiar and comfortable. We can also get hung up on our past mistakes, which hinders us from moving forward. Listen to 3 shop owners share their perspectives on the past and the future of the automotive industry. Watch Episode HERE Frank Scandura, Frank’s European Service, Las Vegas, NV. Frank’s previous episodes HERE. Al Wright, John’s Automotive, Cedar Rapids, IA. Al's previous episodes HERE Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE Show Notes: Don't be afraid of change, what we did in the past or how we did it may not work today. Take care of yourself and let go of old habits. Be healthy and reset! Service advisor is now 4 different jobs: customer service rep, parts manager, service manager What is your break even point? It's not the 'cost' of the service advisor position, the biggest expense is what you are currently doing and what you could and should be doing. Everyone hates change, but the only constant in life is change- lean into change. Hiring top talent vs. Creating top talent- Are "A" technicians made? Have grace when someone makes a mistake Don't get analysis paralysis. Don't let past mistakes stop needed changes for the future. Doing something is better than doing nothing. Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

With over 20 years in the hospitality industry, author and trainer Steve DiGioia shares some real world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire. Steve has a detailed 57 individual steps for dinner service, what are your steps for customer service? Steve Digioia, Author and Trainer Show Notes How do I make you feel while I am providing this service? What can you do during the service part of the transaction to hook this customer in, hopefully for life? It has to be something more than just a mechanical aspect of it. There has to be something else that separates you from your competition more so than just the physical service you were providing, it's how I make you feel. It's how I make you feel appreciated. It's how I welcome you when you walk into my place of business. Many mechanics, they're focused so much on fixing that they don't realize that the waiting area has to be not only comfortable, and obviously clean, but it should be bright and welcoming. Use customer’s name 3 times. In a perfect world, you shouldn't receive less service because you are paying less. Versus getting extra service taken care of because you happen to be paying more, meaning, a higher-valued car. If you want a consistent product, consistent service, a consistent experience, you have to have something like that because at a bare minimum, it reinforces the steps that the business believes is important to them to be able to service the client Standardized thank you note in every car Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio

Guest host and shop tour with Niko Sougias, Charlie's Foreign Car, Encinitas, CA. Niko says customers want explanations about their car repair and he has found a way to connect with them on his YouTube Channel. Find out how he does it. Niko Sougias, Charlie's Foreign Car, Encinitas, CA Show Notes: Building was built in 1988- waterless car wash on every car, 17 bays, 16,000 square feet in total (with showroom) People want explanations- make videos; technical education should have a time limit (60 seconds) Most watched video of 2023- control arm bushings Full-time employee (Jax) is the editor of videos Audio- quality is important with wireless mics Pre-Covid work- maintenance Post Covid work- boom of work, customers are authorizing more work to be done, almost doubled ARO Challenges- keeping loyal customers happy while being booked 2 weeks out Future think for 2023- monitoring new car sales with interest rates rising Lead technician is moving to the foreman position Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

Recorded Live at the 2022 Transformers Summit with Jesse and Christine Myers. They joined a peer group and it changed their entire business, doubling their sales to $2 million in 18 months. Jesse and Christine Myers, ATLR (All Toyota Lexus Repair), Arvada, CO. Show Notes Started in 2003, biggest growth was in 2019 Jesse became a master technician at Toyota 21 years old- quit Toyota because he wanted his own team. Worked on fleets overnight to keep account with WorldPac. Joining peer groups changed their entire business Won trip to Nashville from WorldPac- met Kim Auernheimer. Kim invited them to a Smart Group meeting in Texas and helped them increase their numbers so they could attend. Chris stayed home with the kids- they had $3,000 per month for both personal and business. When their youngest went to school, Chris became a part of the automotive business. 2018 gross profit $375K and in 2019 just under 1 million- with 3 people total (2 techs and Kris). 2020-now is almost 2 million. Defining roles and 'staying in your lane' with the help of Transformers Institute- who needs to be in the day-to-day operations (Jesse)? Who oversees everything as a whole (Chris)? Looking to expand to multi shops in the next 5 years Implementing change from the conference- working on goals together outside of the shop/house at a restaurant. "We want to change lives" 3 different salary ranges- low, medium and high. Backwards math to find out how many labor hours per day to reach that salary. Attainable goals. How to flourish- accountability, consistency and training. Chris and Jesse took their team and their spouses to dinner to explain their vision and how it will work. The spouses were very touched that Jesse and Chris cared so much for their lives. Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Click to go to the Podcast on Remarkable Results Radio

Join 3 shop owners as they share some great stories and wisdom about what works and what doesn't when talking about pay. Can you show how to earn the pay they want? How can you bring the team together when there are earning discrepancies? Chris Lawson, TechnicianFind.Com. Chris' previous episodes HERE Mehrdad Avar, Haven Auto Repair, Rancho Cucamonga, CA Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Show Notes: When in doubt about what to list as pay in an ad, look at your top compensated tech and use that as a benchmark. Commitment to training- investment, not a liability, not a cost. It’s always best to put your best foot forward with respect to salary in an ad. “What’s the highest pay level you feel comfortable having a conversation about?” In other words, “If you were sitting across your desk from a tech and they asked for that salary/compensation, do you feel comfortable having a conversation where you show them how they can earn that level of income?” (production and efficiency levels needed + salary, bonuses, profit sharing, etc.) Changing the perception of your technicians not wanting to hire another. Asked, “Did your income get better or worse?” Sharing profit and loss, where and how the shop will continue to grow. Make sure your salaries and job titles match up and are in alignment with market rates.(you can verify this on Indeed Hiring Insights) As the owner- look at yourself from the inside out. Make yourself worthy of the top employees. What is the perception of your business from the outside? Your business is a reflection of yourself. Interviewing technicians- you will spend more time at work than at home. Is 1-hour interview worthy of a ‘marriage?’ Listen closely to the interviewee’s questions. Get your team involved in the process, and consider a trial period. Comebacks- learning experiences with the whole team, quality control employee Zero sum decision making- knowing what you know now, would you make the investment in XYZ, if you wouldn't make that decision again, move on. Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

Can proper equipment equal higher efficiency? Justin Allen, a Manufacture's Rep for Hunter Engineering Company, continues to help shop owners understand that investing in the right equipment can increase the shop's profitability, save time, and build trusting customers. Justin Allen, Manufacture's Rep, Hunter Engineering Company Show Notes Trends- ideas about automation and tracking your efficiency and productivity. Everything is driven toward reducing errors, reducing errors for your technician. Hunter Quick Lane/Quick Check Drive- the digital photos of the vehicle and the actual alignment measurements. It takes the opinion out and is completely objective. "Sale people go arm in arm with shop owners to face this battle every day, and the battle is rusted nuts and bolts, and the battle is technology, that it's evolving so quickly that we can't seem to stay on top of it." If you're not being successful with the equipment, then something went wrong. Only 5-15% of automotive shop owners are engaged in active training and growth Don’t be the frog in the pot of water- are you seeing what is around you? Helping shop owners understand that investing in advanced equipment can increase the shop's profitability, save time, and build good trusting customers. About 400 sales reps in North America and about 400 service technicians- local classes are also available. Stress reduction- what can a new piece of equipment do to make me more efficient? Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio

Join Carm as he interviews students and local shop owners at Erie Community College's Student Career Fair. Show Notes: Erie Community College Student Career Fair Students realize the future of automotive will be more on laptops and diagnostics. Looking into different fields with automotive than just the dealership "More than just banging wrenches and changing parts." Know the 'why' and ask questions Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

Recorded Live at the 2022 Transformers Summit with Carolyn Coquillete, founder and CEO of Shop-Ware. Carolyn discusses a spotlight of Shop-Ware called 'Duration of Service.' This feature tracks how long a customer's car is in your shop. The customer experience and your profits depend on the number of hours each car is in which stage of production. Carolyn Coquillette, Luscious Garage, San Francisco, CA is the new ASCCA President. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes HERE. Show Notes: Duration of service- what does the customer experience? How long were they aware from their car? You want a low duration of service. How much money did you make for the number of hours that car was in the shop? Speed is not enough- it's how much profit you are getting for the amount of time that the car is in the shop Saves all the data from last month to compare month by month When the car is not getting fixed you're not generating gross profit Signup for a Shop-Ware demo- getshopware.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Click to go to the Podcast on Remarkable Results Radio

What does the future look like for the automotive industry? Listen to the perspectives of Jennifer Maher, Executive Director of the TechForce Foundation, Derek Kaufman, Managing Partner at Schwartz Advisors, Matt Fanslow, Lead Diagnostician and Shop Manager at Riverside Automotive, and Dustin Brown, Shop Owner of Brown Auto Experts with 3 locations. We have an open discussion about future trends, aftermarket challenges, and electric vehicles. Jennifer Maher, Executive Director, TechForce Foundation, Jennifer's previous episodes HERE Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Dustin Brown, Brown Auto Experts, 3 Locations in New Mexico, Albuquerque, Village of Los Ranchos and Rio Rancho. Listen to Dustin’s other episodes HERE Show Notes: Today's BEV headlines may be "over the top" in terms of the pace of BEV adoption, but the VIO will definitively change over time – we are forecasting the VIO at 7.3% BEV in 2030, 26.5% in 2040 and 51.2% in 2050 We know that people are talking about 60 and even 70% reductions in BEV maintenance versus ICE cars, and that may be true – but the true lifetime service of BEVs has more to do with major part failures than it does maintenance. Motors, power modules and other BEV components will fail and the aftermarket will be ready to service them. BEVs will generate new under-car and cooling system service opportunities – they are heavier and have higher torque, so suspensions, half shafts, and steering gear will see more wear than ICE cars. Cooling systems will be much more sophisticated with multi-directional and intelligent valves, PTC and Heat Pump heaters, multiple radiators, and many more fluid connectors. Multi Shop Owner- consistency of service Technology not only makes things more complex, in many cases, but that complexity is usually in the background. Technology also makes things easier. Not just vehicle technology itself, but tools and equipment technology. The technology is here for a 100% automated tire changing system, but it is cost prohibitive for many/most. It won't remain so, and if it isn't 100% automated, you'll just need someone to take the wheel off and roll it to the machine, the machine will replace the tire, maybe test the TPMS sensor, and then mount the new tire and balance it. The human will be little more than an assistant. Technology may make vehicles, as it has already done, even more reliable, but also change how we service them. The following are already expected by most but will soon be expected by all due to the cost of repairs. Top Notch Facilities, clean and professional appearance inside and out. Top customer service experience. Professionalism from all areas of the business. Tools, equipment, digital inspections, customer education materials Diversity in the workforce- including more women and the younger generation, puzzle solving Variety of vehicles in the next 30 years New jobs- power stations, power grids, safety on repairs Investors- real estate game (pit stop), autonomous trucks in ‘service center.’ Be malleable and willing to adapt Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

Guest host and shop tour with Dan Hensel and Rachael Barraclough, Amton Auto & Truck, Tonawanda, NY. They have two shop mascots and an intern who loves working with his hands. Dan Hensel and Rachael Barraclough, Amton Auto & Truck, Tonawanda, NY. Show Notes: 5 bays- 25% fleet work Skeleton mascot- never took down after Halloween, gets decorated for all holidays now Mya- shop dog Intern Nolan- Big Picture program, Nolan's been at the shop since March 2022. He loves the hands-on work, retains information well, positive experience for both the shop and Nolan. Teaching on a different level. Part time employee- clean and maintain shop few days a week, retiree Best Bathroom in Western New York! Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

Recorded Live at the 2022 Transformers Summit with Mike Searls, President of ThiN AiR Brand, a toy company. Mike is a serial entrepreneur and he brings his passion for reinvigorating businesses to this episode. His secret? Find out what works and do more of that, find out what doesn't work and stop doing that, the faster you can do that, the faster you grow. Mike Searls, President at THiN AiR Brand Show Notes: 95% of companies never make it to 1 million dollars. When business owners are unable to change or unwilling to change, they tend to stagnate, hit that glass ceiling, and they can't grow In business, your job is to find out what works and do more of that, find out what doesn't work and stop doing that, the faster you can do that, the faster you grow. Money makes you more of what you already are. So if you're a good operator, money can be great, but if you're not a good operator, money will make you an even worse operator Most businesses have plenty of lead flow, but they don't have enough conversion Find a problem, solve it, create a system around it, and then delegate it Your goal in life as a business owner is to create systems and find people who are better than you EOS (Entrepreneurial Operating System)- best results and buy in are from the employees What do you want your life to look like? What do you want to accomplish? What do you want to build? A lot of entrepreneurs feel like they're not successful or not achieving their total dreams. They're not in their passion job. You don't have to love the industry you're in to have passion for it, it develops over time. If you love building something and you love winning, you're in a great industry to do that. Take the time to execute, and determine what you want to build, the love will come back If you're finding yourself in a rut, you're just unable to get to that next level. Fix yourself and get your self-esteem back (health, family etc). Start with your service, make sure you're offering world-class service. Then go to your sales, making sure you're selling it well so that you're getting more business. Third, work on your marketing, feed that marketing funnel, and then fourth, work on your operations. Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Click to go to the Podcast on Remarkable Results Radio

How do you truly empower your people? What does it take to be a strong leader of your business? How do you motivate and inspire your employees while avoiding burnout? We have an All-Star panel of industry peers willing to share their own experiences and learning curve as business owners. Brian Sump, Avalon Motor Sports, and Urban Auto Care, CO. Brian's previous episodes HERE Darrin Barney, VP of Operations, Elite Worldwide. President of Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE. Jerry Kezhaya, The Auto Shop, Plano, TX. Jerry's previous episodes HERE. AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE Show Notes: They need to feel loved because it's the right thing to do (part of our Noblesse Oblige) - but some won't reciprocate what you pour into them.... why? They need to have autonomy, but with that autonomy must come extreme clarity on what, why, and how They need to be held accountable - mediocrity doesn't help anyone - but you must establish the criteria as to why they are not accomplishing what you require of them; do they know how, can they and do they want to? Trustworthiness - high integrity, truthfulness, transparency, good stewardshipLoyalty - showing up early, staying late, attending company functions, asserting themselves to honor the company and its people, being a brand ambassador, saying, "tell me what needs to be done, and I'll do it" People WANT strong leadership - top-performing companies have strong leaders. Strong leaders help to create more leaders, not followers. One of the dichotomies of leadership Implementing EOS- empower your employees to solve issues on their own People come to work for people, not companies. The 5 Love Languages Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

Live from the 2022 Transformer's Summit, keynote speaker John Dijulius categorizes the automotive industry as a 'grudge buy' for customers when they are at their most vulnerable. How is this an opportunity for your business to be the 'hero?' How do you make price irrelevant? John Dijulius, John Robert’s Spa, The DiJulius Group. John's had the privilege of working with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more. Listen to John's previous episodes HERE Show Notes Drove for UPS- his wife was a hairdresser, and they opened a salon. John started getting involved in the business. “We aren’t going to be the best salon, we will be the best experience of your day.” Chambers of commerce businesses started asking John for business consulting. 20 years ago John’s first book came out and took him to the next level Business and Artistry Pengeleum Making price irrelevant- based on the experience your brand consistently delivers, your customers shouldn't have an idea what your competitors charge because they aren’t window shoppers. Who is more expensive? Why are they? “We do $10 haircuts” vs “We fix $10 haircuts.” Give the experience before you charge for it and justify it -“What does a $1,000 haircut look like? What is that greeting like? How is the massage during shampoo? What does a $1,000,000 keynote speech look and sound like?” Grudge buy and losing time- automotive repairs. When you can come to the rescue when a customer is at their most vulnerable, there is an emotional connection and memory made. Customers asking about price- opportunity The biggest cause of anxiety is uncertainty- no update update for customers Level 1 through 10 hairdressers based on expertise “Discounting is the tax you pay for being average.” Things that make a brand something customers can’t live without- the quality of work, consistency, employee evangelism (educate vs sell), how do you make me feel, Capitalize the ‘C’ in Customer to show the emphasis in your policies and procedures Building relationships with FORD- family, occupation, recreation, dreams Disney- know your role and be ‘on’ when you’re on, leave your problems at the door The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World- John Djulius The Relationship Economy: Building Stronger Customer Connections in the Digital Age - John Dijulius Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio

Guest host and shop tour with Greg Buckley, Buckley's Auto Care, 2 locations, Delaware. Tour Greg's second location (including the Penthouse) and find out why he calls it "Lower Slower Delaware." Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE. Greg’s previous episodes HERE. Show Notes: Second location- opened 5 months ago, LSD (lower slower Delaware), retiree community, relaxed customers] 2023 goal- honing in on an established enterprise (family enterprise), a shift in mindset Staffing- honest during interviews, guaranteed salary to get through the interim period. Younger staff than the North location, challenging themselves with different repairs. Learning through resources The Perfect Second Location – Greg Buckley [RR 785] Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

Recorded live at AAPEX with Andy Bizub, Midwest Performance Cars, Chicago and Northbook, IL. Andy shares a story about how his branding connected two customer's in Croatia and how he is able to be a remote owner while living in Texas. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE. Show Notes: Power of branding-branding with hats and stainless water bottles for customers. Design is what captures our imaginations; having great design is so valuable. Your brand and logo is very important Power of stepping away and letting your crew take the reins Remote ownership- letting your team develop professionally and trust them Train your team to the point where they are financially and culturally enough that they would not want to leave Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Click to go to the Podcast on Remarkable Results Radio

Hear from 3 shop owners that run their businesses remotely. Yes, it is possible! If you feel like you can't possibly relinquish control of the business, these owners are here to tell you why, how, and the benefits of being a remote owner. Spoiler alert: the secret sauce is the people, processes, and systems you have in place. Watch Episode HERE Bryan Kelley, Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE. Tom Ham, Automotive Management Network. Tom’s previous episodes HERE. Show Notes: The "WHY" of being a remote owner- personal decision for Andy’s family to move to Dallas. 4 Years into owning the business, he had the right people in place. Bryan Kelley’s team told him “You’re not here anyway.” Bryan found himself spending more time with his family when he was splitting his time 50/50 than when he was located 5 minutes from the shop. Tom spends 7-8 months a year away from his shop. Control- people want to be needed and believe the shop revolves around them. How to start- test it for half a day, full day, week, and month. Fine-tune it as you go. Work like you are there. Fully duplicate your shop office, so there is no need to go to the shop. Processes and systems that make it possible to stay close to the business. Use Slack or similar for communication for as many things as possible. It gives you more time to connect with your employees on a personal level. Your calendar isn’t running your day anymore. Career path for your employees- ownership mentality and creating leadership skills "The only thing worse than training an employee and having them leave, is to not train them, and have them stay." Zig Ziglar. Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

Introducing the new "Beyond the Shop" series that will feature the passions of your industry peers and professionals. In April 2017, Pete (aka GuardDog) and Chris (aka Ninja) Meier, began Bikers C.A.R.E. "C.A.R.E." stands for "Child Abuse Response Effort," and describes their vision - that is, to do everything possible to end child abuse in ALL of its forms and to come to the aid of children and families victimized by abuse. Pete Meier, Creative Director, Motor Age, and industry trainer. Bikers C.A.R.E Inc. Listen to Pete’s other episodes HERE Show Notes Bikers C.A.R.E Inc- Helpline (813) 609-2457 3 Pillars of Bikers C.A.R.E. Mission- Educate, Restore, Protect The United States has one of the worst records in how it protects its kids. We have 1500 children dying every year as a result of neglect or physical abuse. It doesn't take numbers to make a difference, it just takes a willingness to make a difference Utilizing social media to reach out and seek help It's not the guy in the overcoat standing outside the schoolyard. It's the uncle, it's the soccer coach, it's the youth leader at church, and sometimes it’s the family itself Provide resources for therapy and resources for domestic shelters, it's all about having resources with us as well as helping Protect your children from cyber predators online; check with their phones and computers Whether it's law or not, you should consider yourself a mandatory reporter. The average age of a sexual abuse victim is eight years old If you notice attitude changes in your kids, check on them Spend more time with your kids rather than them spending more time with phones and computers, make time for them, and go for a walk, go for a bike ride, go for a car ride etc. Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio

Guest hosts and shop tour with Bob and May Patterson, Bob's Automotive, Panama City Beach, FL. With encouragement from his wife May, Bob opened his own shop 8 years ago. Hiring technicians has been a challenge; find out why they patiently wait for the right fit for their shop culture. Watch Episode HERE Bob and May Patterson, Bob's Automotive, Panama City Beach, FL. Show Notes: Opened 8 years ago (3rd location since original) Bob was a shop foreman, his wife May saw his potential and wanted him to open his own shop Been without a technician for over 6 months- just hired new technician. Hiring has been the challenge for the business- it’s all about the fit in the shop culture DVI- educating customers on preventative maintenance Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

Recorded live at AAPEX with Kent Bullard, COO, The Institute. We aren't done talking about millennials, we are just getting started. Find out why they are important to your business and as customers. Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE. Show Notes: Millennials are going to be the key players in the industry Learn, apply and do things differently and better for the next time, be organized, gamification Millennials need feedback, constructive criticism, information, and guidance, but we also need some freedom to be able to make mistakes and be able to get on our feet. Adoption- 2 out of 3 of Kent’s children are adopted. “People look at our kids and say they are so lucky, but we (as their parents) are the lucky ones.” Gamification- the advisor teams will compete to improve their parts margin. Educate them, and train them on how to do that. If you have an individual element and a team element where they can still earn a bonus on their individual performance and earn an additional bonus with the team that's performed well, then it becomes more viable because they're not just relying on the team itself. Reward and incentivize the behavior you want to see Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Click to go to the Podcast on Remarkable Results Radio

How many different hats and roles do service advisors have? Are they your social media manager, fleet manager, shuttle driver, facility manager, vendor manager, receptionist and more? The efficiency of your service advisor is critical for the overall health of your business. Watch Episode HERE Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Show Notes: Service Advisor Expectations Receptionist / Scheduler Customer Service Representative Customer Relations Manager, CRM Fleet Manager Sales Representative Dispute Resolution Manager Vendor Manager Warranty Manager Front-line Marketing Representative Workflow Dispatcher Shop Manager / Team Leader Parts Representative and Manager Technology Software Representative Gatekeeper for the Shop Owner Shuttle / Rental / Loaner Fleet Manager Accounts Receivable Manager Facility Manager Work 9-10 hours working through lunch Make only $60,000 to $80,000 a year Most shops miss at least $300,000 to $500,000 in GP dollars that come in their front door and walk right back out partly because the advisor doesn’t have the time to create or tap into those GP dollars. Adding personnel creates a better stress-free environment to capture NEW GP dollars. Each advisor has an admin assistant. Hire a second or third advisor and divide up the roles over three advisors. Hire a customer relations/receptionist manager. Hire a parts expeditor. Hire a service expeditor. Hire a Call Center. Hire a Shop foreman that dispatches all work and handles technology. Hire an Advisor Efficiency Coach Define the role and character traits Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

You never get a second chance at first impressions. It's true for customers and technicians. What do technicians find when they Google your shop? Or look on Facebook? What do you offer to your employees? How does it benefit their lives? Chris Lawson, TechnicianFind.Com Key Talking Points Polishing your shop's online presence to attract high-culture hires- control the narrative of your shop. What do you offer to employees? The feature is what you offer, the benefit is how it will benefit the technician. Pay for training? What is the benefit? Book club together- paying for audible prescription If you’re looking to hire an experienced technician with a job, you need to go where techs hang out online and that’s social media. Passive recruiting- always be on the lookout. Share your culture, employee and customer pictures Invite technicians to be ‘the hero.’- what is the opportunity? It’s not about YOU. Building a Storybrand By Donald Miller Business Made Simple By Donald Miller Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio

Guest host and shop tour with Aaron Woods, Xtra Mile Auto Care, Stillwater, OK. Aaron's service advisor is on paternity leave and he is back on the counter. Find out the benefits to an owner periodically working the service counter. Watch Episode HERE Aaron Woods, Xtra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE Key Talking Points Building the business so you can work on the business not in the business- big picture think and 10,000 view. Aaron is back on the counter while his service advisor is on paternity leave- opportunity to revisit processes and procedures “Picking up Pennies”- your service advisor is your time manager. 7,ooo square ft shop- 6 bays, 5 lifts Subletting tires- relationship with tire shop nearby for now, will start selling tires themselves within the next few months Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Click to go to the Podcast on Remarkable Results Radio

Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE. This is Isaac Rodell's first appearance on Remarkable Results Radio. Find Isaac on Facebook "Isaac Rodiesel" Talking Points: The struggle to improve the transfer of technical knowledge is the same people show up to training every seminar. Yet there are a few new faces but not enough to make a larger impact on the need and value of training. How do we connect with people who do not seek out training on their own Paying for training, room, board, and time off needs to be the standard in the industry When Issac owned his shop, he made the same mistake that so many shop owners today are making and not supporting 100% of his technician's training requirements (registration, room, board, and making their pay whole) Only shop owners who attend training can see the value. Once they attend, they are all over it and turn their training commitment into a pillar of their company Training pays it does not cost There are many deals available for equipment for pennies on the dollar from shops that are liquidating. This a sign of the times when shop owners hesitate to become a business person The first hybrid in the US was Honda Insight in 1999 Many of our young trainers have never set a carburetor Job security to work on ICE (Internal Combustion Engines) for many, many years to come as the age of the car grows by about 6 months per year and we currently are at 12.9 yrs Buy a used 2005-2009 Toyota Prius to work on, to use as a training vehicle, and to wrap with the wording ‘We Service Hybrids.’ There is a worst-case scenario from Toyota about placing the keys about 20’ from the car when doing an oil change. Verify the car is off when doing an oil change on the IC Engine Issac and Keith are in the Mobile Diag. The dynamic of the job is changing because many shops are tooling up, and there is more competition than ever Big pivot to remote programming Issac encourages the young generation to go to training and will sponsor someone each year to go to ASTE If senior members of a shop avoid going to training, invest in your young people. 20% of technicians are 55 -64 average age from a survey. Astonishing number In high school, 90% of men worked on their cars back in the day when there was shop class Today very few high schools have shop classes and must send their students to a co-op center Reference Bob Cooper Episodes with consumer panel HERE Kieth and Issac are not fans of Flat Rate. When a technician returns from training within 2 weeks, be sure he/she teaches a short class of the training they had. Practice what you learn and teach what you learn When you teach, you learn Fight the 30-day forgetting curve Crispy Cream Waffle Video HERE Issac has been making laptops for OE programming since 2014 Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Click to go to the Podcast on Remarkable Results Radio

Matt Fanslow shares a recent interaction with a salesperson that wanted to help in the sale of the business. There were some warning signs, and with a call to an industry peer, Hunt Demarest, Matt stopped what could have been a costly mistake. Watch Episode HERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Show Notes: Succession plan for Riverside Automotive- Matt buys out the current owner Salesman stops into the shop offering consultation work (not automotive based)- consultant comes the next week looking into receipts and paperwork. Tells the owner his accountant is doing a poor job and asks what their ballpark agreement for sale price tag is. Immediately tells the owner it is priced too low and he could write a check for him today for more. Also adds in a scare tactic with IRS and 'gift tax.' Explains his team could get this deal done for around $40,000 Hunt Demarest- aggressive salespeople will pray on the owner's goals, insecurities and dreams with pressure behind it. The importance of valuations from someone that is versed in the automotive industry. Seller and buyer have to be on the same page with transparent communication What is your relationship with your banker? Be mindful of the opinions you are getting and who you are sharing information with Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Click to go to the Podcast on Remarkable Results Radio

Bill Thompson, President of IMR.INC brings to the podcast a recent release of the United States household perception of the trades, focusing on the automotive career path. Find out who recommends our industry to young people as a career path, the perception of the automotive industry, and more. Bill Thompson, President of IMR Inc. Listen to Bill’s previous episodes HERE Key Talking Points Research once every quarter since 2020, talk to 25,000 households about their perception of the trades in the United States on the auto industry Roughly 46% of parents are talking about college as an option, 33% of the children were seriously considering that as an option. About 30% of those same children thought about entering the workforce immediately. Disconnect with parents and children. More kids prefer to entering the workforce immediately than go to community college or trade school How are the trades perceived? 18% are talking about career options with their child. 65% of the households would recommend the trades as a career option. Parent advocates for the trades- Rural America has the highest likelihood to recommend at 62% recommendation rate. Urban is next to 52.2, and then suburban 42%. The people that are least likely to recommend the trades are people with a four year college degree Are we even willing to recommend ourselves? The education path to becoming an automotive technician is unclear, Career opportunities for women are abundant. But women themselves do not believe that there are opportunities for themselves The general perception- working as an automotive technician is a job, not a viable career. The good news is only 17% of people agree that it's a job and not a career, 44% disagree. automotiveresearch.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Click to go to the Podcast on Remarkable Results Radio