John Pearson

I have a MDI that does GDS and tech 2 emulator, its all about the software now.

I am using windows 7 profesional still.

we do not yet but we do offer remote starts and heated seats and will be offering pain protection film and just got set up with huper optik for film for the future.

When you are fired from your day job for piss poor performance because you are to busy in the evenings with your side work. Its amazing how fast your side work can get caught up once you are doing it full time.

more like Long John Silvers and KFC, I think Chipotle has a decent burrito.

I use all data manage on 3 computers with quickbooks on a server and all of the alldatas talk to the quickbooks on the server making the book keepers life more easy. My server is also set up to automatically back up the quickbooks to a cloud just incase.

I have never been a computer guy but IT dude said to buy it and life will be easier and it has been so far. But HOLY CRAP I knew it was over kill but some kind of 12 terabyte 6 hard drive 126 gigs of ram monster was expensive but I always try to buy things that will not need to be replaced in the next 10 years. Also try to get windows 7 lots of stuff doesn't agree with 10 yet.

We've found we can offer a better product faster by leaving the cab on!

 

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I have found..... Fdat I stick to gas, and I try even harder to stick to accessories.

get someone to answer the phone, I love talking to someone. If I cant get someone on the phone or I feel they dont have time for me then I am not going to do business at their location.

I have run in to problems where for some reason the brake pads move away from the rotor and take 1-2 pumps to have brakes after highway speeds.

I have seen this caucused buy Rotors, wheel bearings and caliper slides.

waiting for -40 still to get back in to our busy season.

My personnel opinion is the market and business is changing , I would say warp speed at this point , I hate to say it the Chinese have figured it out. Snap-On better get with the program or there issues will be more than a few unhappy customers. The hard thing for me is My Snap On tool salesman is the greatest guy in the world. He is in a pickle. Anyone want to buy a nice 6 month old Verus, or maybe Snap On will trade me out for a Autel 908. It isn't like we are launching the dang space shuttle. As I said they are trying to actually thought at first it was a collision course they did not see coming now I am starting to feel like they want to double dip me. Heck they own all these companies. I think they ,Snap-On, are treading on shaky ground. This is just my experience with Snap On Corp. Not Mitchell or my Snap On rep. Am I wrong , is it just me. Maybe I should have done my homework more before the Verus purchase. Replies appreciated.

Maybe I have missed something in the last 3 years when I traded in my Autel. it was slow and didnt do half of what I wanted it to do and what it did do was slow. I ended up purchasing our Verus that we were testing out. (I also would not have bought it and just stuck with the modis if we didnt get the deal that we did)

I like the wireless function, you will not know how much you like it until you try it. I was skeptical at first but now its awesome.

The Scope functions, they allow my guys to not be scared of how to run one, you select the car, the part you are testing and it tells you how to do it and what the wave form should look like. its gravy.

it give you code tips.

TSB's

and more

I call every one, its easy just put all of your recites in a weekly folder and 1 week later call of them and follow up.

A don't mind people waiting, but I insist they stay in the waiting area/front desk area. Nobody waits in the shop. Its not negotiable. I have a keureg, magazines, books, WiFi, and a host of interesting and unusual things to keep them busy.

 

When new customers are waiting they are a little nervous, as soon as a regular drops a check and keys on the counter they loosen up. We're in a college town so many times a new student or intern will be waiting and their professor or boss will come in for service. Instant trust!

 

That all being said, my waiting room is for tires/oil/quick stuff and waiting for a ride. I discourage waiting for any job over 1 hour book time. Nobody complains when their tires are done in 20 minutes, but if they've only been sitting there 20 minutes and we put in 2 half shafts its tough to charge book time.

Park it out back or move on to a different car and return it in an hour or two. The other thing that I respond with when the customer states how fast we were is that we have multiple people working on their vehicle.

People waiting sitting by them selves off in a corner get lonely and bored. I like to put my customers right in the middle of everything next to the service desk. people are curious in nature and for my customers who they are here for the first time get to see how we operate and over hear our conversations on the phone. If the service advisers are not busy then they can make conversation with the customers. we are here to make friends that we can take care of and service their vehicles not just to fix cars.

We have gone 4 wheeling, snow machining, white water rafting and out to eat with our customers because we have build that relationship as a friend with them. Just remember to not let it effect your sales goals and not to give them discounts. with what we have been doing we doubled our car count in 1 year and tripled our ARO.

and one if them is a F16 pilot at the airforce base and I got to go for a ride BEST TIME EVER!!!!!

We have an :

Ethos

Modis Ultra

Verus Edge ( on loan from snap-on right now)

Tech 2 emulator with the MDI

Ford VCM II

for must stuff we are able to use the Modis its fast and easy, and can do most everything. I am thinking about adding the Verus and at 5800 bucks it kind of hard not to. We only really use our dealer tools when we have to, but I would like to add Chrysler by the end of the year.

How long can you crank the vehicle with something like that installed.

I have a Quincy piston compressor that I really like and a CP screw drive that I really like so far I have not had any problems with either and they are run pretty hard.

In Alaska we need some some serious cold cranking amps, and -40 booster packs die fast. what we have now is optima blue top batteries with a trickle charger taped to the side of them and a quick connect for a set of jumper cables that will connect to the batteries, and the shop truck.

I'm thinking about motologic.

I have it and all though it has some good stuff I would not use it as a primary.

Thanks for the info John . Another question for you John who does your web page and how much does it cost you ?

someone who is taking to long, not doing a good job and charging way to much.

http://pearsonautoak.com/winterization-packages/

we have a john bean v3400 I think with a rotary YA12EL in ground scissor lift and I dont know how we ever did it before. The snap on rep came and set it up and gave us two days of after hours training. he was pretty upset that we did not buy his lift but I thought the rotary was a much superior machine.

Winterizations and remote starts keep us going 16 hours a day 7 days a week for 3 months straight.... I just want to sleep.

Mr Joe was talking about northern states though, not about it snowing in texas.

We need typically a minimum of 8 inches of the despicable white stuff before they close schools.

In the Southern states a single flake can cause delays and closures. .

It's all matte of, like you said, preparedness. In Alaska you know you will be getting hit hard and you prepare fo it. In Michigan we know we have varying amounts of snowfall and we prepare accordingly. I drive Nokian WR G3's on my car because I know I will be dealing with snow and have no problems witth slippery road confidence. But how many times does Texass get snow? So if they don't get much snow why should they prepare for what they don't normally experience?

But you are right, it's all about preparedness. Be prepared but ther comes a point when it stops being prudent and starts being paranoia.

Like most I started out with air tools while working in shops but as I grew my shop out of the ground I never really had a good air system set up, so I used battery impacts, drills, and even ratchets. Even now with a nice quiet screw drive compressor and a manifold with hose reels coming down in all bays I sill like my battery operated tools. My rule for employees is that you may tighten a well on with an impact at its lowest setting and then they must be torqued with a torque wrench that I provide.

And yes the new milwaukee FUEL tools are as badass as they look.