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THANK YOU Gift "Baskets"


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I am toying with the idea of sending a gift basket of sorts to customers who close a R.O. over a certain amount and am looking for ideas of what to send that would make the greatest impact.
I know food is popular but during the winter what would be appropriate?
I am not impressed by the hunter sausage/cheese/cracker baskets so I don't want to do those, but I guess I'm not important when it comes to what works with "normal people."

Edited by TheTrustedMechanic
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If you want to really impress your customer - so much so - that they will be
telling EVERYONE they know, about what their "auto repair shop" sent them...

Send this:
https://www.corsoscookies.com/Thanks-A-Buzzillion-3032/

with a note such as:

"Thank you for choosing us to take care of you!"

I am not a "cookie person" but these cookies are addictive!

I've done business with this company for years and they do a great job!

Order one for yourself and then, decide. I think you'll love them.

(I'm not affiliated with them, in any way - I'm just a huge fan!)

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I like the idea of movie passes. Your client will think of you from the time they pick the movie, thru the entire evening. It turns out to be "date night" for folks that really need it! Excellent way to show appreciation.

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  • 3 weeks later...

I like the idea of movie passes. Your client will think of you from the time they pick the movie, thru the entire evening. It turns out to be "date night" for folks that really need it! Excellent way to show appreciation.

I like that idea too. But I was told that it is too personal. A couple free pizzas where the customer would share with their neighbor was a 'better' idea i was told. I'm thinking a family, as most of our customers are, would not share a couple pizzas with the neighbors or a group of friends, a couple pizzas would be dinner for the family. Whereas a gift basket full of stuff to use at a barbecue would be more of a social event, but not in the winter. Even for a customer with a family, a couple movie tickets would be enjoyed as, like you said, date night. However I do wonder how much they would be thinking of my shop during, say Catching Fire part one.

 

Oh well, maybe I will try the movie tickets if for no other reason than to do SOMETHING instead of nothing. If I do nothing, nothing will happen. If I do something than more than likely something will happen, at least something I can track, even if that something is no repsonse.

 

Thank you for your reply.

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If you want to really impress your customer - so much so - that they will be

telling EVERYONE they know, about what their "auto repair shop" sent them...

 

Send this:

https://www.corsoscookies.com/Thanks-A-Buzzillion-3032/

with a note such as:

 

"Thank you for choosing us to take care of you!"

 

I am not a "cookie person" but these cookies are addictive!

 

I've done business with this company for years and they do a great job!

 

Order one for yourself and then, decide. I think you'll love them.

 

(I'm not affiliated with them, in any way - I'm just a huge fan!)

Thank you for the suggestion. They look expensive for what you get, $50 for 6 decorated cookies. Also I do not like that type of cookie so I will not be trying them. I clicked the Thank You classification and I have to agree, I think these would be impressive, but like I, if my customer doesn't like shortbread cookies, the gift would be a waste. The problem with items of personal taste like these I'm told is the wide variety of personal tastes. If it was $20-$30 a piece and more choices I might be inclined. But I do really appreciate your time to suggest. Thank you.

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  • 2 weeks later...

I like the movie pass idea also. I don't feel that there is any problem with being personal to your customers. What personal things you want them to know about you is a differenty story. You need to have relationships with your customers. This is how you earn their trust.

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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