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Posted

Hey everyone,

 

This is my first post on this forum. I hop on here occasionally to get ideas for my business. I've run into a slight problem with my business and thought I would see if anyone on here had any recommendations. Just a little background information: This is a family owned and operated business. It was started in 1960 by my grandfather. My father inherited the business back in the early 90's (I believe). We hit hard times in the recession, and were able to tough it out. My brother and I had been employed there for the previous 13 years. 2 years ago my brother and I took ownership of the business as 50/50 partners.

 

The past 2 years have been a learning experience. My dad owns the property and we are renting the property for a very high amount. We're probably paying 2.5 times what the property is worth, but we have a running business for that (including shop equipment & previous clientele). It has been my brother and I doing everything for the past year. We both handle our own estimates, customers, and parts ordering. I have been handling bills, taxes, and probably 75% of office/management responsibilities. We have occasional spats, but last week it came to a head.

 

My brother is an awesome technician! He can handle small to large jobs with ease. He is constantly pulling motors, doing 1 ton 4wd transmission jobs, head jobs on northstar engines, you get the point. All the big stuff. I can do pretty much anything as well, but I definitely don't get as many hours because of office responsibilities.

So enough of that I'm looking to make the business more profitable, and basically am gridlocked because my partner has not been wanting to hire a secretary or technician. He has very high standards and no one seems to meet them. So we got into a fight because of personal stress issues on his end and business stress issues on my end. I want to fix this problem as we are brothers and don't want to see this come between us. My brother wants to liquidate the business, which at this point wouldn't benefit either of us from my point of view. I told him that I would like to do a 51/49 partnership so that we could move the business forward and this was a huge insult to him because he thinks I'm wanting to go on a power trip or something.

 

So tonight I was trying to think of another solution. We have been taking a draw for payroll of the same amount for the previous 6-7 years. What are your guys opinion given our current situation of offering him 70/30. And also partner that is taking 30% of profits getting a salary of what we have been taking for the previous 6 years. I feel that if we could move the business forward by hiring additional help it would pay the 70% partner well and the 30% partner is guaranteed the existing salary + 30% profits. As far as responsibilities the 70% partner runs the business and the 30% partner is pretty much turning wrenches. Does this sound unreasonable or does anyone have any suggestions? I know it's probably hard to tell without numbers. I'm going to crunch some more numbers before I make him an offer as it may be to close at 70/30.

 

I really want to move this business forward, but not at the cost of our friendship.

Any help in this matter is greatly appreciated!

 

 

Posted

I believe you major problem is the operating structure. Even though you are 50/50 partners you are running 1 shop and there are no two captains to 1 ship. It seems like you may have an issue where your brother does not want to relinquish the feeling of being the owner. I have ran into this problem in the past as well. It also doesn't help that you don't have any dedicated front end people as you are turning wrenches and working the front end. There really should be a division of responsibilities IMO.

  • Like 2
Posted

I take it your father is still alive, if so, ask him. He might be able to solve the problem seeings how he knows the biz and more than likely your situation isn't just behind the garage doors. I'll bet he's well aware of the situation.

Posted

The part that I didn't like was how you're renting the building for 2.5 times what its worth. Talk to you dad about the whole situation is he really wants you to suceed and wants to keep his building rented needs to help instead of just jump ship.

Posted

Thanks for all the input guys! Yep, dad definitely knows what's going on :-) He came into the office Monday morning while we were having a "discussion". Mspec1performance has pretty much hit the nail on the head. 2 captains, but for the most part we agree on a lot of things. When it comes to the business end of it he has disagreed, but he is unaware of what it takes to run a business. We both agreed tonight that we're going to be too profitable this year to just walk away. As for right now we are going to stay 50/50. Also my father is going to help us out in the office, but I'm doubtful about how long that will last. I was very clear that if my father starts slacking I will hire someone to help out, whether it is a tech or office manager.

 

Thanks again,

Jordon

Posted (edited)

Tape everything and shop it around for a Reality show.

 

 

I wish ya'll were closer to Houston so I could help ya'll.

A mentor is needed.

Edited by FROGFINDER
  • 7 months later...
Posted

I've thought about that taping it! It's not that crazy anymore. Now a few years ago... my youngest brother was also employed while my father owned the business, and looking back it probably would have made a good TV show :-P Things are going pretty well. Tensions came to a head, I told him that I respect him as a business partner to make decisions, and he should return the favor. He seems to see things one sided. He doesn't realize what goes in on the business management end. I've started to take more liberties on purchases for the business and decisions. I always try and run it by him. The business is becoming more profitible and that's what matters. So just wanted to say thanks again for the input!

Posted

Right now you guys have high paying JOBS. if you want a business then you'regoing to have to hire people to work in it. I'd startwith anoffice personnel that can do MORE than write tickets. This position is often under valued. I also agree thatyou should have dedicated roles in whichyou get paid for. The profit split would be just that..a 50/50 split. I thinka 51/49 or 70/30 is indeed a power trip o . of some sort. Hireworkersso that at some point you 2 can step out of the employee suit i ifyou so desire...otherwise you just have a very high paying job.

Posted

davine4real,

 

I read back on the post and realized that I left out lots of updated information. So I ended up going ahead and running an ad for a secretary / office manager (in training) postition. I ended up hiring someone and have employed them for 6 monthes, against my brothers wishes at that time. She was out of the office this past Friday and left early on Thursday. My brother came to me and said, in so many words, that he didn't know how we did it without her. I feel bad for this girl because she has the worst luck... she misses work a lot. We have definitely been to lenient and are going to have a talk with her.

 

As far as the future, I'm definitely looking at hiring another tech, hopefully by the next summer. While my father was around he took in some "project vehicles" and I've been riding him pretty hard on finishing them up to clear out a bay. Once again my brother is not for hiring a tech, but I think that he's starting to understand that it will be a wise decision. We've done a little more advertising this past year and I think that it is paying off. I'm starting to have to turn away a few vehicles. I'm still turning wrenches, but this year I feel as that I've taken a step back, re-evaluated what my "JOB" is, come to realize that I am a business owner, and I know that I have a very strong influence over my future. Before I think I was so overwhelmed by large overhead, and getting the next car out that I was missing this!

 

I'm looking to the future! Hope everything is well with you guys and thanks again,

 

Jordon King

Posted

Jordon,

 

Glad to hear things are working out. I know how difficult it can be to work with family. Do you have written out policies that dictate everyone's position, power and responsibility? Do you have any written policies at all? That one move saved our family and helped us open a second location.

  • 3 weeks later...
Posted

Have you thought about working up the numbers of technician productivity, car count, ARO, etc to show your brother that you are at capacity or not. Also keep in mind you time is split between office and tech so take that in to account. Maybe showing your brother the numbers and saying "hey we can't be any more efficient without more staff, here are the numbers"

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  • Have you checked out Joe's Latest Blog?

         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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