Jump to content

Concise Tech Handbook

Recommended Posts

Morning, I am still working the offsite owner gig and have ran into many more battles ( Joe Warned me ) than I thought I would but I am still winning the war. Security camera system with remote access is helping ALOT. Anyways my lead tech ( rocket scientist :lol: , actually he used to be) says the verbage in my tech handbooks seems to ramble on and needs to be more concise. While I am good at fixing cars, employees, etc. my writing skills could use some improvement. This handbook by the way covers how repairs are excepted to be done ( Brake checks, ball joint checks, leak checks etc. ) so it is not your typical handbook covering dress codes etc. Anybody know of any software or anything that's out there that could help me. Let me know and enjoy your weekend, Mike.

Link to comment
Share on other sites

I told you so.  Just kidding.


I don't know of any software for what you are referring to. Most shops built there own checklists that are specific to their shop. If you are building repair procedures, I could see how that can get a little lengthy.  I think that should be left to the information systems we have access to: Alldata, Mitchell Repair, Identifix, Etc. 


Procedures, polices and checklists are to systemize the workflow process to bring consistency to the workflow.  Most important are diagnostic inspections that are specific to your shop. Other procedures include the workflow process from vehicle write up, to dispatch, vehicle inspection, quality control, and then car delivery.


You should even have a checklist for facility maintenance.  Check the entire building, lighting, equipment operation, lifts, etc.


I think you are the right track. For the business to run without you, you need every aspect of the day to day operations clearly systemized. But don't overdue it if repair procedure are already published. Just have a process in place that for certain jobs (such as a heater core) the tech must refer to the repair manual. 


I hope this helps.

That's exactly what I'm looking for! Let me know when you publish it lol

We're trying to write one up but it seems to be an ongoing process.


Sent from my SCH-I605 using Tapatalk



  • Like 1
Link to comment
Share on other sites

Thanks for all the replies. First off, I am definitely finding that this was the best business move I have ever made ( getting out of the back room). Looking from the outside in, has gave me a much different perspective, much like a business consultant .I have remodeled the waiting room ( 5 compliments this past week, mostly women) , I changed policy concerning safety issues , tightened up control over the cash coming in and out of the shop, started calling back customers again and not relying on emails to check customer satisfaction, changed a lot of my marketing techniques and joined this GREAT website. In my original post about the handbook, I misstated when I said " how repairs are excepted to be done ", I meant how inspections or diagnostics should be done. I think the problem is, I wrote the handbooks ( a lot of them and now even a lot more coming ) from my experience ( 30 plus years) and tend to go on and on and on, on how I came to the conclusion that this is the way the inspections or diagnostics should be done for shop efficiency. MAP has good guidelines, but most their guidelines are to broad, so to cover every vehicle ( we service mostly SUV's and 4wd vehicles because of our rural location in the foothills outside of Denver). I think I will have someone that knows nothing about how to do auto inspections or diagnostics look at it ( like my wife) and see what she reads into it. I will keep you guys updated. Thanks, Mike.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         1 comment
      I am going to borrow a quote from billionaire, Warren Buffet, “The best investment you can make is in yourself,” This statement, while simplistic, speaks volumes. A shop owner is much more than a boss, a shop owner is a leader. And leaders are solely responsible for the success of their team. This means that you must work hard and commit to a life of continuous learning and improvement. It also means that if the team fails, a leader must always blame himself or herself for that failure and find ways to improve.
      For your business to flourish, you must invest your time and energy in understanding what your role is in your company. It also means that you must be committed to continually improving your level of competence. This does not mean that every task is your responsibility. However, it does mean that the buck stops with you. If your business is not where it needs to be, or you are looking for increased growth, then it is your obligation to do the hard work and set goals, have the vision, perform the research, and develop the plan to achieve your overall objectives.
      When you invest in yourself to become the best leader and the best businessperson you can be, others around you will feed off your energy and your passion. This sends a strong message to everyone on your team that you have what it takes to bring the company to the next level.
      One last thing, another obligation to your company is assembling the right team of people around you. Once you have the right people, you need to invest in them too. Find what truly motivates them, not what you believe inspires them. Be a coach to your employees and always strive to bring out the best in them. Be strong with your convictions and expectations, build strong relationships with your employees, and don’t be afraid of admitting when you drop the ball.
      While Warren Buffet is best known for making billions of dollars with his investment strategies, I want to believe that this quote has its basis in something that money cannot buy.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
      Creating a logo is a difficult process and you often end up with a logo that you like, but don’t love. Don Stardy tells his story about the birth of his new logo.
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Aftermarket Radio Network
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:
      Check out their podcast here:
      If you would like to join their private facebook group go here:
      In this episode of "The Weekly Blitz," Coach Chris Cotton discusses the transition from being involved in the day-to-day operations of an auto repair shop to becoming a coach and mentor for employees. They emphasize the importance of having a well-established framework of processes and procedures, investing in employee development, and creating a positive work culture. By focusing on coaching and accountability, shop owners can ensure sustainable business growth and leave a legacy of excellence. The episode concludes with a reminder to continue seeking knowledge and improvement.
      The transition to coaching employees [00:02:09] Exploring the significance of transitioning from a hands-on owner to a coach, focusing on building a legacy, employee development, and accountability.
      Enhancing the business culture [00:04:31] Reinforcing a culture of continuous learning and growth by celebrating achievements and fostering a positive and supportive environment.
      Sustainable business growth [00:05:39] Building a self-sustaining model through coaching and accountability, ensuring consistency in the present and laying the foundation for future expansion and growth.
      Connect with Chris:
      [email protected]
      Facebook: https://www.facebook.com/AutoFixAutoShopCoaching
      Youtube: https://bit.ly/3ClX0ae
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz
      Click to go to the Podcast on Remarkable Results Radio
    • Fast Free Shipping on All Orders Over $50
    • By Transmission Repair

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

  • Our Sponsors

Tire Rack: Revolutionizing tire buying since 1979.

Tire Rack: Revolutionizing tire buying since 1979.

Mickey Thompson: $100 Summer Rewards Unleashed

  • Create New...