Interesting Discussion I had with another shop

[mspecperformance]

A friend of mine that works at a very successful shop cross town explained to me how he charges and I want to see what everyone's opinion on this matter is...

 

Say a customer comes in and needs front brakes and rotors as well as front wheel bearings.

 

Say Front wheel bearing labor only is 2.0 hours

 

Say Front brake job labor only is 1.5 hours

 

 

The job entails you to remove the brake pads and rotors ANYWAY. The only additional work you need to perform is to grease the slide pins and compress the caliper piston.

 

Do you ...

 

A) Charge the customer as 2 separate jobs and 2 separate lines (3.5 hours total)

 

Add a smaller charge to the job due to the slight increase in work (2.0 hours + however much extra)

 

C) Do you replace the brakes as a courtesy because it is requiring not much extra labor.

 

 

Thought, opinions and explanation as to why you chose one or the other.

 

 

 

 

[ncautoshop]

B all the way for me. I tried both other options. I need every hour possible, but don't want to hit someone over the head. A balance somewhere in between.

 

Sent from my SCH-I605 using Tapatalk 2

 

 

[Alex]

That's what we used to call "overlapping" labor. At a shop I used to work at we would in some cases add a discount line on the invoice that read something like....Package Job Labor Discount - 1 hr. Something like that to give the customer a perceived value for doing both jobs at once.

[Gonzo]

As the name implies it's a "Labor Guide" Anytime there is an overlapping repair use your own judgement and your professionalism to guide you. Labor is money, but customers are our bread and butter.

[Junior]

That's what we used to call "overlapping" labor. At a shop I used to work at we would in some cases add a discount line on the invoice that read something like....Package Job Labor Discount - 1 hr. Something like that to give the customer a perceived value for doing both jobs at once.

 

however you do it, do it this way. billing more and offering a credit or discount helps the customer to perceive they are getting a deal. if you give them a deal and don't tell them explicitly they don't feel like they got as much value.

 

as for the question at hand we will offer discounts for overlapping work