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Recommendations on Business Management/Motivational books?


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Been looking to get into some sort of class/seminar that would be helpful is getting me back to center. I feela bit clouded about the direction of the business and where I want to take it. Anyone have any recommendations on Business organization/management books? I am also interested in any business motivational books anyone has found particularly helpful.

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Are you looking for industry specific books, business books in general or a general pick me up book?

 

For industry books - Mitch's stuff is good. Elite has some good stuff on their website. George Witt's stuff from AVI gives you a different point of view. Gonzo's book and articles give you a laugh and shows you that we all face the same stuff every day.

 

General business -

"The E-Myth Revisited" is a great read for any small business owner.

"The Fortune Cookie Principle" and "difference" from Bernadette Jiwa are good reads for new marketing ideas.

 

"Predictable Success" by Les McKeown is eye opening.

 

"Lessons from the Mouse" is a great customer service book.

 

The old standbys from Dale Carnegie, Napoleon Hill and Earle Nightingale are still relevant.

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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