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Serengeti - - - In the wild, bargain hunting has a different meaning than bargain hunting for car parts


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Serengeti

 

Out on the Serengeti a lonely lioness is stalking its next meal. Crouching down in the tall grass she keeps a close watch on a herd of wildebeest passing by. At the end of the long procession a weak calf that appears to have lost its mother is barely keeping up with the herd. A perfect ambush and a quick strike will keep the other wildebeest from interfering with what the lioness is going to do. She has studied the terrain, judged the wind, and has found her bargain for the day. From here out it’s up to nature to take its course. Will the wildebeest be the next meal for the lioness and her cubs or will it escape the claws of the huge lion?

In nature, it is generally considered that the strongest will survive, or at least it seems that way. I tend to think of it in a different way. In nature, the opportunist has the advantage. We all shop for bargains, we’re all opportunist in a way just like the lion. In the concrete jungle bargain hunters come in all shapes and sizes, but we are all after one specific thing… price. We search thrift stores, auctions, garage sales, box stores, and buy at a discount, even auto parts and services. But a bargain is one thing, weak knock-off automotive components is completely different.

 

The lioness out on the Serengeti shops with one thing in mind, and that’s hunger. The bargain automotive shopper shops with one thing on their mind as well, and that’s price. A weak, second grade component is the most likely choice. The lioness searches out the weak so it doesn’t have to work as hard, while the bargain shopper buys the weak component because it’s cheaper. Snatching up some of these bargains can have some side effects too.

As I watch these automotive bargain hunters on their quests for the cheapest deal, I’ve noticed they seldom take in account their cheaper part is lacking something… “quality”. A lot of parts come from the same manufacturer, but not all the components are built to the same specifications. It could be a weak version of the original, it could be a part that barely limped its way through quality control and ended up in the back of the pack. There’s something that makes it a cheaper buy and not just because it’s at the discount store. We all know… cheaper parts are cheaper for a reason, but during the frenzy search for the bargain those thoughts are forgotten.

 

It could be the quality of the part wasn’t up to the quality level for a certain manufacturer so that particular piece was sent along its way to the next wholesale bidder down the line and put on the shelves at one of the discount parts stores. That’s where you’ll find the bargain hunters looking for a replacement part. Keep in mind, the quality part on the top shelf has a price to the end consumer which is not (obviously) what the manufacturer sold it to the store for, and there are several ways to buy quality parts and avoid the different markups as the part goes from wholesaler to wholesaler and store to store. A cheaper part on the shelf starts out the same way… so…how much lower was the price when “it” left the manufacturer?

 

Being in the repair business I see a lot of discount parts day after day. They usually coming in from off shore manufacturers. Places like Singapore, Malaysia, Korea, China, and several others. Years ago one of the most common components I would run into was the external regulators on the Fords. If you took a good quality regulator and placed it next to one of these bargain brands you really couldn’t tell the difference. But, pick them up, you’d know. The cheaper one was as light as a feather, while the OEM (Original Equipment Manufacturer) part had a bit of weight to it. These days it’s fuel pumps, HVAC control heads, window motors, engine parts, body parts and more that keep showing up as the weak link. Body shops have complained about these second rate components for years, now it’s creeping into mechanical/electrical repair side even more than before.

 

Again, it’s simply price, not quality that the bargain shoppers (Insurance companies too) are looking for rather than a top of the line components. They assume it will work just as well as the OEM part… but it hardly ever does. Unlike the lioness that takes what she gets and waits for the next opportunity some of these bargain shoppers in this wide expanse of the concrete jungle get rather irate over the cost of repairs or replacement parts. (Sometimes I think I’d rather deal with the lioness instead.)

 

Let’s face it, we all like a bargain, and when we find one, we all like to tell everyone about it. Next thing you know there’s a stampede to the parts store. Cheap car parts have been a mainstay of the automotive repair business for as long as I can remember. They’ve made me quite a living replacing cheap parts for good ones. Sometimes I feel like a game warden, part of my job as the professional mechanic is to distinguish between those weak parts and the good ones.

East to west, and north to south the herd of cars run up and down the nation’s highways, traveling along like a wildebeest at times. A little traffic jam here, and a little mishap there. It’s all in the nature of things. So the next time you’re buzzing down the highway amongst all the other cars and trucks, just ask yourself one question, “Is that bargain part I installed really all that great?”

 

You might want to slow down, and get to the back of the pack… just watch out for the hunger lion… they can spot the weak ones.

 


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Posted

Pretty lame attempt at a comparison. My daughter dreamed this story idea up and I fiddled around with it. Probably need to work on this one a bit more, but... I'll wing it for now. LOL

Posted

Some parts you just don't want to have any problems with so I tend to by higher quality. Other parts if the price is so dramatically different I am willing to gamble a bit and try to save some money. At least the first time around!

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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