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Sell your car with CarBrain


Sell your car with CarBrain


Sell your car with CarBrain

Nice ratchet and wrench article by Joe


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  • Have you checked out Joe's Latest Blog?

         2 comments
      My son is not in the automotive industry. He is in the commercial real estate business. However, the workplace problems are the same. Recently, his frustration with the heads of the company reached an all-time high. When I asked him why he doesn’t speak up and let the leadership know how he is feeling, he responded, “Anyone who has voiced concerns or issues has been viewed as weak and incapable of doing their job. I don’t want to be viewed like that.” This is an example of a toxic work environment.
      If you are a shop owner, you are a leader. And leaders must be approachable. That means that you are willing to hear the concerns of others and have them express themselves. It also means that while you may not agree with someone’s perspective on an issue, it is their perspective, and that viewpoint needs to be recognized and respected.
      Make it known that you want to hear the opinions of others. Literally, ask for input from others. And thank those that speak up. Now, I am not saying that you need to act on every concern or opinion. That would not be realistic. But just listening may be enough. And you never know, someone in your company may have an idea that you never thought about and even improve your business.
  • Similar Topics

    • By Joe Marconi

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    • By carmcapriotto
      Ever wondered what makes a leader truly great? Joe Marconi discusses the value of being approachable. Connecting with your employees on a personal level, asking about their life outside work, genuinely caring – it all contributes to a positive work environment. Remember, leadership is a constant learning process. Let's nurture empathy, be open to self-reflection and keep the balance between old school values and new school flexibility.
      Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.
      Show Notes:
      Don't Expect Your Employees to Leave Their Problems at Home (00:04:11) Discussion on the importance of understanding and empathizing with employees' personal problems and how it can affect their work performance. Approachability and Building Relationships (00:08:38) Importance of getting to know employees on a personal level and being approachable as a leader. Leadership and Empathy (00:09:30) Learning to have empathy and be a sounding board for employees, and the importance of self-reflection as a leader. Blending Old School with New School (00:12:05) The need to blend old school values, such as punctuality and accountability, with new school flexibility. Honesty and Integrity (00:16:09) Discussion on the importance of honesty, integrity, and ethics in leadership and business culture. Leadership and Responsibility (00:17:05) Exploration of the role of leadership in setting an example and taking responsibility for oneself and the team. Redefining A-Rated Technicians (00:18:49) Conversation about the need to redefine the qualifications and specializations for A-rated technicians in the modern automotive industry. Retention and Career Path (00:24:18) Discussion on the importance of retention and providing a clear career path for employees. Selling Your Business (00:28:11) Advice on preparing a business for sale and the importance of having everything in place. Four Day Work Week (00:30:40) Discussion on the four day work week and its suitability for different businesses. Considering the ability of employees to handle responsibilities in the owner's absence (00:33:09) Joe discusses the importance of having capable employees who can effectively manage the business when the owner is not present. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
      Connect with the Podcast:
      -Join our Insider List: https://remarkableresults.biz/insider
      -All books mentioned on our podcasts: https://remarkableresults.biz/books
      -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
      -Buy Me a Coffee: https://www.buymeacoffee.com/carm
      -The Aftermarket Radio Network: https://aftermarketradionetwork.com
      -Special episode collections: https://remarkableresults.biz/collections
       


      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Carm Capriotto introduces a special edition of Remarkable Results Radio featuring the Joe's Garage training bay at AAPEX that provides training and career opportunities this fall. Our panel discusses the unique opportunity at Joe's Garage, where they will bring together people from distribution, trainers, shop owners, and lead technicians to work on vehicles in real time. They also discuss the importance of quality parts, attracting the youth to the industry, professionalism, continuous learning, and the impact of attending AAPEX. They are passionate about the future of the automotive industry and encourage young talent to join.
      Jason Rainey, Vice President, NAPA Auto Care. Jason’s previous episodes HERE
      Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE. Frank Scandura, Frank’s European Service, Las Vegas, NV. Frank’s previous episodes HERE. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Show Notes
      The Training Bay at AAPEX (00:00:01) Discussion about Joe's Garage, a teaching and repairing opportunity at AAPEX, and the upcoming service awards. Bringing Industry Professionals Together (00:02:11) Explaining the unique opportunity at Joe's Garage to bring together people from distribution, teachers, shop owners, and lead technicians to work on vehicles. Benefits and Opportunities (00:04:15) Discussion about the benefits of attending AAPEX, including exposure for products, software demonstrations, and the opportunity to help veterans and educate the next generation. The push for skilled trades (00:08:48) Discussion about the opportunity and importance of skilled trades in the industry, and the potential career path for students. The bridge between generations (00:09:49) Exploring the role of experienced technicians and shop owners in mentoring and fostering the younger generation in the industry. Challenges of organizing the event (00:11:46) Discussion about the challenges faced in bringing together various industry stakeholders and working towards a common vision for the event. The importance of quality parts (00:16:47) Encouraging suppliers to make better parts to avoid returns and ensure customer satisfaction. The role of NAPA in the industry (00:17:20) Acknowledging NAPA's support and their understanding of the importance of selling good parts for good money. Promoting career opportunities in the automotive industry (00:18:40) Highlighting the various career paths available in the industry and the need to attract and retain young talent. The importance of introducing young talent to the automotive industry (00:24:56) Discussion on the value of encouraging young individuals, particularly sons, to pursue a career in the automotive industry. The professionalism and growth of the industry (00:26:36) Emphasis on the need for professionalism and growth within the automotive industry, and the role of events like Joe's Garage in promoting these values. The transformative impact of attending AAPEX (00:29:36) Personal testimonies on the transformative impact of attending AAPEX, including gaining knowledge, improving oneself, and discovering opportunities within the industry.
        Thanks to our Partners, AAPEX and NAPA TRACS.
      Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR
      NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
      Connect with the Podcast:
      -Join our Insider List: https://remarkableresults.biz/insider
      -All books mentioned on our podcasts: https://remarkableresults.biz/books
      -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
      -Buy Me a Coffee: https://www.buymeacoffee.com/carm
      -The Aftermarket Radio Network: https://aftermarketradionetwork.com
      -Special episode collections: https://remarkableresults.biz/collections
           
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi

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    • By carmcapriotto
      Being overbooked doesn't necessarily equate to higher productivity or profitability. In this episode, our panel discusses the challenges and impact of being overbooked in the automotive repair industry. They emphasize the importance of understanding productivity numbers, managing customer expectations, avoiding burnout for the team, optimizing scheduling, and utilizing technicians' strengths. Think twice before you boast about being overbooked!
      Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE
      Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.
      Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.
      Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast. Listen to Chris' previous episodes HERE
      Show Notes:
      Watch Video Episode  Understanding Overbooking (00:00:01) Discussion on the meaning of being overbooked and the importance of understanding productivity numbers. Avoiding Burnout for the Team (00:01:08) Exploration of the impact of being overbooked on the team and strategies to avoid burnout. Charging for Inspections (00:05:22) Highlighting the importance of charging for inspections and not undervaluing the work done. Customer Expectations and Scheduling (00:09:24) Discussion on the difference between shop expectations and customer expectations regarding scheduling and timelines. Under Promising and Over Delivering (00:12:09) Setting realistic timelines and managing customer expectations to avoid overpromising and underdelivering. The need to close open tickets and manage invoices (00:19:06) Encouragement to close open tickets and start new ones to avoid losing money and track customer follow-through. Shortening the timeline through effective dispatch (00:21:47) Suggestion to improve dispatch processes to maximize assets and shorten the timeline for completing jobs. The importance of understanding productivity numbers (00:21:54) Discussion on the need to focus on productivity rather than just increasing the number of cars in the shop. Managing customer expectations and avoiding burnout (00:22:40) The importance of having a comfortable booking schedule and avoiding sudden drops in workload. Dispatching and scheduling to strengths (00:26:46) Discussion on the need to assign jobs to technicians based on their strengths and expertise to maximize efficiency and productivity. The importance of managing stops and starts (00:30:25) Discussion on how interruptions in a technician's work can decrease productivity and the need for proper management of technician schedules. Facility utilization and bay management (00:31:39) The impact of adding more bays to a shop and the importance of considering facility utilization when expanding. Moving away from standalone oil changes (00:34:51) The benefits of booking cars for comprehensive services instead of just oil changes, and the need for better training for general service technicians. The importance of proactive inspections (00:37:39) The benefits of conducting thorough inspections and identifying potential work to be done during a customer's visit. Managing customer expectations (00:39:20) Exploring the concept of honoring the customer's time and offering them the option to have additional work done while their vehicle is in the shop. Taking control and guiding the customer (00:40:14) Emphasizing the need for shop owners to guide customers through the repair process and not assume they have the same knowledge, in order to provide better service and avoid potential issues in the future. The ethical and moral standards in auto repair (00:45:12) The ethical dilemma faced by shop owners in balancing customer service and avoiding unnecessary repairs.
      Thanks to our Partners Shop-Ware and Delphi Technologies
      Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/
      Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com
      Connect with the Podcast
      -Join our Insider List: https://remarkableresults.biz/insider
      -All books mentioned on our podcasts: https://remarkableresults.biz/books
      -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
      -Buy Me a Coffee: https://www.buymeacoffee.com/carm
      -The Aftermarket Radio Network: https://aftermarketradionetwork.com
      -Special episode collections: https://remarkableresults.biz/collections
           
      Click to go to the Podcast on Remarkable Results Radio


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