Jump to content

  • Announcements

    • AutoShopOwner

      Advertising & Promoting Your Company On AutoShopOwner - Information   02/25/2017

      This message is only shown to FREE members and goes away after subscribing to a paid membership. If you are joining AutoShopOwner to promote your business, service, or product to this community of auto shop owners, please subscribe to a Sponsor Member Annual Package before doing so. With the correct membership, you will have the ability to post about your company in your posts and forum signature.

      You can upgrade your existing membership here.

      All marketing attempts to this community without proper membership level and/or approval by staff, will be considered spam, result in topic/post removal, and a warning, which can lead up to the banning of your membership, company and/or product on all pages of AutoShopOwner.

      Thank you for your support.

Stuck being the middle man

Recommended Posts

I am not sure if this question will apply well to this forum but maybe someone can point me in a direction to get some advice.


I own a performance shop in Boise, we cater to high end vehicles which we upgrade and customize.

My question is, we run into instances in which we have recommended a part or parts to be installed on a vehicle that turn out to be faulty and or don't fit as advertised. While we are used to the fact that 'bolt-on' is a loosely used term and adjustments always need to made, when we spec a part, then install it and it fails prematurely I find it hard to decide how to charge to fix said part.

Most times the vendor/manufacturer will honor warranty on the part and replace it. But, how to charge for the diagnosis and re-re?

I feel in order to maintain a good reputation that the proper thing to do is not charge labor on the repair but, unfortunately this is not an uncommon problem in the performance world. As such it can get to be a financial burden.




Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now