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mspecperformance

Letting a customer leave with non functioning TPMS?

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Customer makes and appointment to swap wheels on a 335i (he has the tires already mounted).

 

Vehicles comes in with the TPMS light flashing and an obvious issue with the system. The new wheels don't even have sensors installed. We ask the customer what he wants to do and inform him that to get the TPMS system working we would have to dismount all 8 tires and see what it is reusable and what isn't. Customer declines as it doesn't fit in his budget (yes drives a 20k+ used car but doesn't have a few hundred bucks to fix properly). We notate this on his RO and let him leave.

 

Was thinking this morning, was this the right course of action? Any way I could be held liable if anything happens say a flat tire and an accident?

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