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Hello,

 

How do most shops charge for wheel alignments? (vehicle size, work involved, toe adjustment only?) Sometimes adjusting the camber and caster involve extra labor and parts to be replaced. How would you approach a customer?

 

Would you recommend doing a diagnostic first prior to a wheel alignment? Since a shaking steering wheel does not necessarily mean you have a problem with your alignment, more than likely a suspension component is worn out or needs to be replaced. How would you go about doing so?

We have had quite a few customers insisting on a wheel alignment, when in fact it will not fix the problem they are experiencing. They come back complaining and insisting on a full refund.

 

 

Thanks for your thoughts.

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