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Joe Marconi

Management In Automotive Shops

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I have been around long enough to see the evolution of the traditional repair shop. More and more the question of management comes up. But, who should manage the shop and do we get training for this? Plus, if we are to hire a manager, what qualifications do you look for?

 

For me, I am just too busy to try to run things by myself. A few years back I made the decision to hire a manager and organize my shop in such a way that most of the issues and problems are handled thru the manager. Even when I see an issue, I will go to the manager first to see how it’s being handling, and many times I will stay out of his way.

 

I would like to hear from other shops owner’s about how and who manages the shop. What do you look for and if you do have a manager, what are his/her duties, responsibilities and qualifications.

 

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