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Perishable Goods - - - Cars and technology pass into history, but a mechanics knowledge lasts forever


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Perishable Goods

 

 

I talk to a lot of new technician/mechanics coming out of the tech schools or starting their automotive careers at small shops and dealerships. They all have that same look. You know, that fresh, green, and full of spunk "take on the world" attitude and appearance. Most are still on their first set of wrenches, all shiny with the engraved wrench sizes still visible on them. (Not like most of mine that I can barely read the size anymore.) They're all eager and can't wait to be a part of the next project.

 

 

 

Electronics have changed the caliber and education level of the modern technician, and these new fresh wrenchers are well aware of that fact. After talking to a few of them, boy do I feel old. I start thinking back ...way back to when I first picked up a ratchet. My first recollection of working on a car had nothing to do with electronics and more to do with hanging over the fender watching my dad. Since then, there have been a lot of changes in the automotive world.

 

 

 

Training is one thing, knowing a few tricks of the trade helps even more. Like most mechanics, young or old, you find a rhythm, a sense of awareness of what needs to be done. You stay up with the technical changes, and keep what you already know tucked away for future reference. It might be a certain way to do to a diagnostic procedure, or perhaps what wrench worked best for a certain project. You develop these skills, and strengthen your knowledge base with every new encounter. It's what makes a seasoned tech so important to a shop and to the customers they serve.

 

 

 

There's so much to know, so much to comprehend, and for the new tech it can be overwhelming. Some of it can't be taught in books, or by watching an instructor. There's a lot of that "doing it yourself" kind of teaching where you find out firsthand what works, and what doesn't. Those traits come from years of experience, and with that experience you start to master the trade.

 

 

 

You have to keep up with the changes or you won't last long in this business. As the cars age so does their relative technology. Then it becomes apparent that the cars and their technology are all perishable goods. Old technology is just that… old. You can't compare the technology in a 1950's car with a 2012 car… it's just not the same in anyway.

 

 

 

Knowing some of those old out dated procedures is still important though. That knowledge will come in handy when you least expect it. One day you'll be working on a fairly new model, and then the next day it could be a 30 or perhaps a 50 year old car sitting in the service bay. You can bet a mechanic will have to stare under the hood for a while, scratch his head a couple of times, and hope it all comes back to him. You'll find yourself jogging the old noggin for some of those old tricks you used to use.

 

 

 

Scanners were never heard of back in the day.These young hot shots, fresh out of school guys and gals have all grown up with the internet, have always had electronic ignition, and a computer is as common to them as a toaster. Like one old timer used to tell me, "These youngsters wouldn't have a clue how to fix a car without a trouble code." I don't know about that, but some of those old cars are museum pieces to them. Oh sure, those young guns will take a few stabs at it, but you know... somewhere there's an old, grouchy, sour attitude,crotchety mechanic with the disposition of an alligator sitting in the back corner of the shop who has probably seen it all before.

 

 

 

I'll bet most older techs can remember using a matchbook cover as a quick points gap check (Let's see one of those youngins try to find a matchbook cover these days). Ask an old mechanic what the timing setting is on a 327, or what the three pedals on the floor of a model T are for. They probably know it. But, when is the last time I needed to know that stuff? I don't know, haven't a clue. Maybe I like to hang onto that sort of stuff just to show those fresh techs that us old guys still have what it takes.

 

The old mechanic may not move around as well, his skills may not be as fresh, but he can still get the job done. Are they stale, out dated?... probably not. What does that older tech have that only experience can bring? He has that knowledge. His knowledge is something that doesn't rot away with time; it's not like perishable goods at the grocery store or those cars that fade into history. Knowledge can't spoil, you might forget a thing or two… but it's always there. You gain it with experience, you store it away for a later date, and if all goes well, it sticks with you your entire life. At least I hope so...

 

 

 

There's no doubt the fresh, educated, and modern technician will someday be the norm, and the age of the shop mechanic will shift directions from where it is today. But experience still prevails you know. As along time Master tech told me years ago when I was still wet behind the ears,"I've showed you everything you know, not everything I know."

 

 

The older groups of techs have seen the changes from points and condensers to full on electronics. The new mechanics will no doubt will see even more changes in the future, and most likely those changes will happen even faster with future advancements in electronics.

 

 

 

Even the modern car technology of today will eventually reach old age as well. The technology that's developed for them will also become part of the perishable goods as well as the cars. New technology will move forward with even better, fresher ideas than today. Just imagine what changes are in store for the next generation of mechanics.

 

As a mechanic… I perish the thought.


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Posted

After a while... I sure start feeling old, especially looking at the new technology.

Posted

I see cars coming from the dealer that had the check engine light turned off or the recall done but nobody told the customer about the expired state inspection, the lump on his tire,the broken engine mounts,the loose inner tie rod end and the fact there is no oil on the dip stick.

 

 

I am a analog guy in a digital world. :)

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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