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Punishment for Reward


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So I have this young tech. He thinks he's a hot shot (What tech doesn't other then real good ones) He's been with me about a year. He WILL be a great tech in a few years. He had asked about going to a BMW training class. I researched it. I think it is slightly over his head at this point but I agreed. I am paying for everything but accomodations.

 

The other day I was out of town and my manager was scheduled for all day training. He was told he could not be late under any circumstances. Well lo and behold he shows up 45 minutes late. My number 2 sent him home and wrote him up. I know we all take our lumps with young techs. I cancelled the training.

I told him if he keeps his nose clean for 6 months and shows me responsibilty I will have no problem sending him to the next one that comes up.

 

Looking for wisdom

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Out of 8 employees, we had 2 that could never get to work on time, period. We have meetings in the morning 2x a week and they would come straggling in. Let me say they are both good Techs in most other ways. I had tried everything to get them here. I can't stand being late and I think if they want their job they should be on time. Finally, I did the following, not sure it would be good or right for everybody. It has worked for me. If they are late I will deduct 1 hour for each day they are late. This was for flat rate technicians. The 1st two weeks I deducted 4 hours. He came in and asked me how come. I told him we had a meeting and this was my last resort. He said well, I didn't think you would really do it. When you hit them in the pocket book, it makes a difference. I also had told him if he was on time, he would also get a raise, which he deserved. He then made the effort and is on time. He came in and now wants his hours back. I will give them back after he proves he can come to work on time for more than 2 weeks.

 

But did I make the decision

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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