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Unperformed Maintenance Grew to $8 Billion in 2010


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According to the Automotive Aftermarket Suppliers Association report (AASA) for 2012, underperformed vehicle maintenance grew from $54 Billion in 2009 to $62 billion in 2010, a clear indicator that the economy had a definite negative impact on the motoring public and their ability or willingness to perform routine maintenance.

 

From my personal experience, it has been tougher to sell preventive maintenance the past few years. We have seen an uptick on major breakdowns, but it's hard to sell a preventive major service on a 1998 F150 with 220,000 miles on the clock, especially when they come in on the hook for a failed fuel pump.

 

There may be an untapped market out there, but consumer's confidence level is low. I am not a supporter of new car dealers, but fresh new vehicles entering the market place should help us down the road. This aging vehicle fleet that was promised to us as our economic savior did not pan out.

 

That's my opinion, agree or disagree?

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The generation that maintained vehicles is graying/dying off. Many people think that a trip thought the fast lube, a stop at the gas station and a drive through the car was is all that is needed. That being said most every car you see on the road needs $200.00 worth of something. The need is great but many customer's are broke. B)

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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