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Safer Vehicles, Fewer Accidents; Good or Bad?


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As a kid growing up in the auto business, my father and I would spend a lot of Saturday afternoon’s at Babe’s Body Shop. Babe was an old Army buddy; and as they reminisced about the old days I would wander around the shop and the yard and look at all the banged-up cars. I would also watch the body men in the shop pound a wrecked car back into shape. One thing Babe knew, there will always be a constant supply of banged-up cars.

 

Fast forward today: Is the body business seeing a decline in accidents? Are safer cars reducing the likelihood of accidents to a point that it is affecting business as usual? Fewer accidents are a good thing, overall. But what affect will this have for the future of the body business?

 

 

Watch the Total Out Rate. Modern vehicles are designed to sacrifice themselves for the safety of the occupants. I see many late model cars that drive and look repairable be totalled due to the cost of all the air bags,expensive HID headlamps, a/c condenser and radiator.Cars that just a few years ago would have been repaired are now recycled to make other products. I have also seen a rise in vehicles that have been wrecked but the customer could not afford full coverage insurance so off to pick a part it goes or they drive with the damage.

B)

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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