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I received a nice compliment the other day. A fairly new customer said to me, “I like coming here because when I walk through the door, you guys know be by name, you remember me”. He went on to tell me that at the new car dealer, he would have to give his name every time, verify his address and phone number. It was just too impersonal.

 

I guess this is another area where we dominate when it comes to customer service.

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