Chubby Frederick’s Article in Motor Age Magazine

[Tony M]

I just read the Chubby Frederick article in Motor Age magazine January 2012, “Employees Keeping You Up at Night”, and it started me thinking about the issues we have these days with our employees. It does seem that we are constantly fighting the same battles and sometime go nowhere, with little improvement.

 

The article talks about tech responsibility, how to communicate better with your staff and how to empower your employees. I do believe the morale in my shop is fine, but productivity could be better; perhaps I need to look at myself and find out to be more of a leader.

 

What about other shop owners, are employee issues holding you back and how do you deal with it?

[Joe Marconi]

I read the Chubby Fredericks article too and I can tell from my experience, when an employee keeps a shop owner up at night it's due to one of two reasons. You either have the wrong person working for you or the shop owner has not done a good job at setting the policies and training that is needed to bring out the best in someone.

 

Before I let someone go, I always make sure that the reason an employee is not performing as he or she should is not due to my lack of structure or proper training, so I look at myself first. After that and a series of one-on-one talks and the adequate training, if the employee is not working out and is keeping me up at night, that person has to go.