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Paper Dolls and Corralling Cows


Gonzo

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Bob was an old regular customer, a real charitable kind of guy. He did a lot of work for, "Meals on Wheels, Churches," and several other organizations. A real caring kind of guy, but when it came to cars… he knew nothing, nothing at all.

 

One day he came into the shop with his early 80's Porsche with a weird starting problem. It would start great if you didn't shut it down for very long. Leave it off for more than an hour or so, and it would crank and crank before it came back to life again. Bob, being his usual cheerful self, waited in the lobby; while I took a look at his car.

 

That particular day my two daughters (Katie and Mandy) were on summer break from school, and were hanging out in the lobby while I worked in the shop. My wife was running the office at the time too; it was a little family day for all of us. Old Dad tooling away in the shop, the girls cutting out paper dolls, and mom keeping track of us all.

 

Bob was quite happy to help the girls cut out the paper dolls and draw faces on them. He seemed to enjoy the girls and there's no doubt the girls enjoyed the attention. I, on the other hand, was trying to figure out what was going on with his old Porsche. I spent a lot of time on this one, as it wasn't making any sense that it would run so well, but be so hard to restart. I checked several things that I thought might cause the problem, but still didn't have any answers. That is until I checked the fuel pressure.

 

On this older Porsche there wasn't a Schrader valve to screw a pressure gauge into. I had to remove a fuel line and install a pressure gauge "in-line" to read the actual fuel pressure. While it was running the fuel pressure was spot on. When I shut the car off the fuel pressure would slowly come down to its "rest" pressure and hold. I left the gauge installed, and went to work on other jobs in the shop, only coming back to it every now and then to see if it was dropping or not.

 

About 30 minutes later the fuel pressure was down to near zero. I reached in and turned the key. Strangely enough, the fuel pressure didn't bounce back up as quick as I thought it should, but after a couple of cranks the pressure was back up to normal and the car started fine. I knew to test this out further I was going to need a lot more time, so I thought I would run up front and see how much time Bob had today.

 

To my surprise, there was Bob sitting in one of the lobby chairs, paper dolls pinned to him from head to toe, and the two girls were not only drawing faces on the dolls, but also all over Bob. Up and down both arms were all kinds of scribbled notes. He was having the time of his life… laughing, giggling, with a smile from ear to ear. My wife had leaned over the counter about then and informed me the ink tattoos were a mutual idea between Bob and the girls. Hey, they were having fun, and Bob was content to sit out the rest of the day with the girls, so I was free to test all I wanted.

 

After several hours of trying different things to the car: clamping off the return line, letting it sit longer, checking the injectors for leaks, etc… I finally nailed down the cause of the problem. Another shop had just changed the fuel pump, and the new one didn't have the check valve on the end of it. I rushed into the office to tell Bob. He was still smiling, but not nearly as covered with paper dolls. Now they were drawing and telling stories. I had to interrupt their fun to let Bob know what I found. Being the ever-so-courteous individual he was, he didn't want to tell me he had the car out of town last week when it broke down, and had to have the new fuel pump put in.

 

I told him I'd take care of the problem, and that he could get back to his play time with the girls. After I exchanged the fuel pump with one that had the check valve it started every time, any time. Now the next thing to do was to explain it to Bob.

 

"What does a check valve do?" he asked.

 

I tried to explain it, but Bob wasn't grasping the concept. That's when one of my girls mentioned to him, "It's like a one way gate, Bob." (Smart kid) With that I had a way to explain it to Bob.

 

"Bob, let's say you have two corrals, one full of cows and one without any cows. You want to move the cows to the other corral so you have to open the gate. When you move the cows to the empty corral they can push the gate back open by themselves. But if you put them in the opposite corral, they can only push against the gate because it won't open from that direction. It's the same thing your car does with gasoline in the fuel line," I told my paper doll covered friend.

 

"Hey, I understand that… it makes sense now… so it's all because of cows that I'm able to start my car. Wow, I never knew."

 

You know, he's such a nice guy, and the girls loved having him in the shop. I didn't have the heart to tell him anything different. Cows, paper dolls, and his arms covered in little girl scribbles, there's already enough things going on that anything more technical wasn't going to help a bit, just leave it be. So if cows and a corral gate was a good enough explanation for him, it's good enough for me.

 

To this day if I pass a farm and I see a herd of cattle lined up at a corral gate I think of him. Standing there in the lobby, tattooed in ink scribbles and paper dolls pinned all over him. I know Katie and Mandy will never forget him either. He's one of a kind.

 

Quite a moo-oving guy.

 

 

I hope you enjoy my stories, if you do, leave a comment. It's the only way I know whether or not it's good enough to send onto my editors for publication. If you didn't know it, ASO members see all my latest stories before anyone else. Your input helps me put the final touches on the stories before they go out to the public.

 

So keep those comments coming. Don't forget to visit my website www.gonzostoolbox.com ENJOY! !


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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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