Quantcast
Jump to content

Recommended Posts

Posted (edited)

Butt Kickin' Bodyshop

 

The other day one of the many body shops I do work for came by with a little problem on a 98' Honda. Doug (the owner of the body shop) wanted to make sure I knew how much he appreciated everything that I have done for him over the years. He was making a big deal out of it. I'm not sure whether he was bragging on me, or just being complementary. For all I know he was trying soften me up, before I gave him the bill.

 

"You're the first person I call," he proudly tells me.

 

"Well, thanks Doug, I appreciate that," I told him.

 

"You know, we (the bodyshop) don't know a whole lot about this electrical stuff. That's what we've got you for. You always bail us out."

 

When he finally finished his "Thank You's", he headed back to the bodyshop, and left the little Honda for me to look at. By that afternoon I was on the phone to let him know it was a simple problem with the hazard switch, and he could pick up the car to finish the bodywork.

 

The next day my daughter, Katie (my office manager) got a call from him. They ran into a little trouble with another car. An 08' Toyota Camry. Seems the battery was dead, and somehow while charging the battery they touched the positive and negative leads together from the jumper cables while they were still hooked to the car. Now, the car would only idle, nothing more. Katie came out to the shop to ask me what I thought might be the problem. I was busy on another job, stuck under a dash looking at a fuse box.

 

"Sounds like he blew a fuse," I told Katie while sticking my head out from under the corner of the dash.

 

"That's it?" she asked.

 

"Sounds like it to me. Oh, and tell him once he changes the fuse, go find the guy that did it, and kick his butt for me," I told her with a grin on my face.

 

She walked back to the phone shaking her head and smiling.

 

"That's it? I hope so," Doug tells her, "because, if we had to drive it across town for him to check it out we could only idle it the whole way. We'd look pretty foolish if we did that, and it turned out only to be a fuse."

 

Laughing now, Katie tells him, "Yeah, that would be pretty bad. He did have more information for you though. His professional diagnostics also included that you kick the guy's butt who did it."

 

"Well, alrighty then, I'll take care of that personally. Tell your dad thanks again. One fuse, one butt kickin… got it," Doug tells her with a chuckle.

 

The next day here comes the boys from the bodyshop driving the Camry very slowly, and followed closely by another slow moving car with its hazards on as well. I was not a bit surprised.

 

"Here's the car that we called you about yesterday," the driver tells Katie.

 

"You mean the one with the blown fuse?" she asked.

 

"We looked, it's more serious than that," he says.

 

"OK, I'll tell Gonzo," Katie said trying to hide her snickering smile.

 

She came out to the shop and told me about it. I had to laugh. Even though I had no clue what was really wrong with it, I was pretty sure it was a fuse, well, at least it sounded like a fuse to me.

 

It idled its way around the front of the shop and into a service bay, while I passed the time watching the dash gauges, playing with radio, seat heaters and just about anything else I could think of. The service light was on; I could see that from the start of my slow journey. But I couldn't go get the scanner right at the moment. I was busy creeping around the building at a snail's pace.

 

The code was for the TCS (throttle control system), and the diagnostic tree was extremely long. Sometimes I wonder who writes these things. You know it would be a lot easier if it would start with the basics, like grounds, powers and resistance levels. But no… not a chance. They have to go thru a series of steps that all pertain to the system, but not even getting close to the cause of the problem. The test started out with an explanation of the code; low voltage has been detected by the PCM for the TCS. Great, that's sounding like a fuse to me. I could have stopped there, but I decided to keep reading. Then it wanted to know the scope readings and then continuity between each wire. Finally around steps 10 or 12 the test got to the good part… "Check the fuse". How about instead of going all the way thru pages of diagnostic tree mumbo-jumbo you start the friggin procedure at step one with ---- "CHECK THE FUSE" --- geez!

 

I finally got the answer I was looking for. Well, what do ya know, the fuse is blown. I changed the fuse and cleared the code… all is well with the little Camry.

 

Katie called Doug to let him know it was ready. Since it was for Doug and all… I couldn't resist having some fun with his misfortune. I wrote the invoice up with a few "special" informative automotive terms.

 

She started to read what I wrote on the invoice to him, "The PCM has found a low voltage signal present at the TCS. Further diagnostics was needed to confirm a loss of signal voltage was present. The FCA (Fuse control assembly) (made that up on the spot!) had an open protective devise to the TCS, the PCM was not receiving an input signal that would allow the TCS to respond. Reconfiguring of the FCA was needed to initiate electro-balance of the current draw to the PCM. (Man, sometimes I can come up with some wild stuff to write on an invoice.)

 

Doug was getting a little nervous, "OMG, can he fix it… aw, geez, this is bad isn't it? Awe, man, this is going to cost me a bundle."

 

Katie, being Katie, put the screws to him. Played it up for awhile, and then let him off the hook, "Well, Doug, I could leave out all that technical stuff, and try to give you an answer that would be easier to understand?"

 

"Sure, hit me with the bad news. I can take it."

 

"The fuse was blown."

 

Doug holds the phone up against his chest so Kate can't hear what he yells back to one of his guys in the shop.

 

"Dang it, I thought you said you checked all the fuses?"

 

Then turning back to Katie, "Aw geez, why me? Ok, we'll be over to pick it up. The butt kickin will commence in just a second."

 

Ah, yes, another day at the shop, and another butt kickin' in progress. I hope the rest of Doug's day goes better. As for me, I'm sure glad I was right about this one… wouldn't be much of a story if it was something besides a fuse.

 

I would have loved to have had a camera mounted on the car to watch the embarrassment of idling a car across town thru the intersections and all the usual traffic. And then one on Doug, just to see his face when he found out it was only a fuse. Yea, I think a butt kickin is in order on this one. Ya made my day Dougie… you and your guys may not know electrical, but you do know body work. Some of the best in town… you're one butt kickin bodyshop!

 

 

 

 

 

 

 

These stories are here before publication or final editing. Leave a comment and let me know what you think of it. Visit my website for even more stories and automotive trivia. www.gonzostoolbox.com

 


View full article

Edited by Gonzo
Posted

ROFL... seen it before. Or they put the plugs wires on wrong... too funny. At the time it's not, but looking back on it... it really was funny.

I had a guy that worked for me, I called him "Double D" his name was Dan, and everything he did he had to do over again. Even if it was wrong he would do EXACTLY the same thing over, and over, and over again. (Do it again, Dan) was his nickname. ROFL

 

 

quote name='Joe Marconi' timestamp='1296407471' post='9366']

Many of us need butt kickin' from time to time. I remember years ago one of my techs could not get a car started after he had tuned it up. I was real busy that day and didn't fully realize what was happening.

 

After an hour of pulling his hair out, I finally walked over to him. He told me the car had no spark to the plugs and that he tried a coil and module. I said, "NO SPARK AFTER you replaced the wires, cap, ROTOR and plugs?" He said, "Yep". Gonzo, You know the rest of the story. I screamed out, "Take the distributior cap off, you forgot the freekin rotor!"

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      Thanks to our Partners, NAPA TRACS, and Today's Class This episode shares the inspiring story of Andy Roman, a new technician in the automotive industry, and how one toolbox changed everything. At Vision Hi-Tech Training & Expo 2024, Andy was surprised and overjoyed to win a professional-grade toolbox, generously donated by KUKUI and NAPA Auto Care. More than just tools, it represented a boost of confidence and a jumpstart to his career. Shop owner Dan Corcorran highlights the importance of supporting new talent through education, encouragement, and a strong shop culture. KUKUI and NAPA Auto Care are breaking down financial barriers for entry-level techs through scholarships and tool donations—investing in the future of the industry, one technician at a time.
      Andy Roman and Dan Corcorran, Righter's Auto and Towing, Wildwood, NJ
      Connor Tracy, Director of Partner Development at KUKUI
      Show Notes:
      Watch Full Video Episode Vision Hi-Tech Training & Expo: https://visionkc.com/ Introduction to the Episode (00:00:00) Andy's Surprise Win (00:02:10) Team Dynamics (00:05:11) Importance of Continuing Education (00:07:53) Andy's First Conference Experience (00:10:39) Industry Challenges for New Technicians (00:13:01) Sponsorship of Scholarships (00:14:28) Andy’s Training Experience (00:16:34) Overcoming Learning Barriers (00:17:27) Encouragement to Ask Questions (00:18:22) Creating a Supportive Work Environment (00:19:35) Building a Positive Shop Culture (00:20:58) Customer Relationships and Team Stability (00:23:14) Seasonal Business Changes (00:24:47) Equipping Future Technicians (00:25:00)
      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our partner Promotive
      In this episode of Business by the Numbers, Hunt Demarest answers three key listener questions that auto repair shop owners face all too often. From handling warranty job accounting to navigating the financial fallout of divorce, Hunt gives practical, no-nonsense advice.
      ​In this episode, you'll learn: 
      The right way to book internal and partial warranty work in QuickBooks Whether adding your spouse to the business makes sense financially Why 8(a) certifications usually don’t help auto repair shops How divorce and child support can affect your business valuation and cash flow Real-life examples and actionable advice from 15+ years of experience
      Thanks to our partner Promotive
      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: podcast@paarmelis.com
      Text Paar Melis @ 301-307-5413
      Download a Copy of My Books Here:
      Wrenches to Write-Offs Your Perfect Shop 
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 
      In this episode of "The Weekly Blitz," Coach Chris Cotton takes the stage to unveil an exciting new series titled "Back to Basics," specifically designed for auto repair shop owners and their teams. This series is crafted to revisit and reinforce the essential concepts and practices that are crucial for running a successful auto repair shop. Coach Chris passionately emphasizes the significance of having a solid grasp of the basics, particularly in the face of financial challenges and the myriad distractions that can arise in the industry.
      He meticulously outlines a comprehensive ten-part series that will delve into a variety of critical topics. These include effective communication strategies, robust financial management techniques, and the cultivation of strong teamwork within the shop environment. Each segment is designed to equip shop owners and their teams with the foundational knowledge and skills necessary to thrive in a competitive market.
      Moreover, the episode underscores the importance of continuous learning and development in the ever-evolving automotive repair industry. Coach Chris encourages listeners to embrace ongoing education as a means to stay ahead of the curve and maintain a competitive edge.
      In addition to the valuable insights shared, the episode features a sponsorship mention for Shop Marketing Pros. This marketing company specializes in helping auto repair shops grow by providing tailored marketing solutions that drive business success. Their expertise and support are highlighted as a valuable resource for shop owners looking to expand their reach and enhance their market presence.
      ​Introduction and Podcast Overview (00:00:07)
      Coach Chris introduces the podcast and its purpose to supercharge auto repair businesses.


      Sponsorship Mention (00:01:17)
      Discussion of Shop Marketing Pros and their services for auto repair shops.


      Episode Series Introduction (00:01:17)
      Introduction to the "Back to Basics" series focusing on fundamental concepts in auto repair.


      Importance of Fundamentals (00:02:16)
      Highlighting the need to revisit basics due to challenges faced by shop owners.


      Gaps in Shop Foundations (00:03:27)
      Discussing the distractions that lead to gaps in business fundamentals post-COVID.


      Overview of the Series Topics (00:04:25)
      Preview of the ten episodes covering essential topics for shop owners and technicians.


      Target Audience for the Series (00:06:31)
      Identifying the audience: shop owners, service advisors, and technicians.


      Encouragement for Team Participation (00:06:31)
      Encouraging teams to listen together and discuss improvements based on the series.


      Conclusion and Final Thoughts (00:07:27)
      Reiterating the importance of foundational knowledge and promoting the series for shop success.
      Connect with Chris:
      AutoFix-Auto Shop Coaching
      www.autoshopcoaching.com
      www.aftermarketradionetwork.com
      940-400-1008
      Facebook: https://www.facebook.com/AutoFixAutoShopCoaching
      YouTube: https://bit.ly/3ClX0ae
      Email Chris: chris@autofixsos.com
      The Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound
      Watch Full Video Episode
      In this episode of Speak Up - our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to talk about what Memorial day means to him.
      Brandon served in the United States Marine Corp and was deployed multiple times to Iraq.
      He invites our listeners to enjoy their day - and reflect on the gift that was given to them by those who paid the ultimate price.
      Brandon specifically referenced a film in this episode called - The Gift. 
      Linked here:  https://www.amazon.com/gp/video/detail/B0DPGVH9GB/ref=atv_dp_share_cu_r
      The Gift is a documentary about Corporal Jason L. Dunham - who on April 14, 2004 threw himself on a live grenade to protect his fellow Marines.
      It is well worth your time.
      Brandon personally knew and served with many of the individuals in that film, whom he joined in the same regiment just after those events.
      This conversation between Craig and Brandon intentionally invites listeners to ‘enjoy’ a deeper and more meaningful perspective of memorial day thanks to our connection with Brandon.
      We also discuss what you might consider saying to a soldier or Marine on Memorial day - or, perhaps - how it is OK to say nothing at all and simply feel gratitude for the gift of freedom that has been paid at the ultimate price.
      Today’s WOTD is 
      Freedom
      Noun
      the absence of necessity, coercion, or constraint in choice or action the quality of being frank, open, or outspoken
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: speakup@craigoneill.net Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 217 - Going From Management to Ownership At A Tire Shop with Michael & Anna Bellevue


  • Our Sponsors

×
×
  • Create New...