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Posted

Hello everyone, I am looking for input from those of you that replace windshields. I have dealt with several local installers and they are all flighty and hard to deal with. I would like to find a source for technician training and a wholesale supplier in my area ( Ventura County in southern California.)

 

I've poked around on the net and haven't found much of any value, just links to all the glass replacement companies etc.

 

My shop is general repair and maintenance, so I have plenty of customers to market glass repair and replacement to, I do suspension repair, electrical and alignments for a couple of body shops, and they would like me to do their glass work also.

 

Thanks

Posted

Hello everyone, I am looking for input from those of you that replace windshields. I have dealt with several local installers and they are all flighty and hard to deal with. I would like to find a source for technician training and a wholesale supplier in my area ( Ventura County in southern California.)

 

I've poked around on the net and haven't found much of any value, just links to all the glass replacement companies etc.

 

My shop is general repair and maintenance, so I have plenty of customers to market glass repair and replacement to, I do suspension repair, electrical and alignments for a couple of body shops, and they would like me to do their glass work also.

 

Thanks

 

We have many glass companies in our area that come right to our shop and perform the glass replacement. It works out pretty good. We work with the insurance company on behalf of the customer and get a percentage of the job. We handle the paper work only. The only problems we have is the insurance companies and what they are willing to pay. But, as far as the job is concerned, I am happy with the work these sub contractirs do. We used to make more money a few years back, but the insurance companies have gotten tougher to deal with. If the customer does not want to go thru insurance it's a lot easier and more profitable.

Posted

One of the easy way to find out who is actually good is to find out which companies the dealerships use. The headache of the paperwork for me is one of the reasons that keeps me from wanting to do glass replacement in general. I have a great local company that does them for me.

  • 1 year later...
Posted

Thanks for shairng. Yes, I also agree with the fact that the best way for windshield replacement is to visit the authorized dealer of your car, if it is the warranty period.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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