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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By Joe Marconi
Over the weekend I met a 67 year old shop owner who has been in business for 41 years, and still involved in the day to day operations. He added that he has done nothing to plan for his future and his exit.
Life can throw us a curve ball at any age, are your properly prepared.
I know it sounds a little crazy, but the right time to get you business ready to sell, is when you first go into business.
What are you doing to prepare for your exit, sale or if life throws you a curve ball?
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By nptrb
Summer is coming to an end, and fall is on the horizon. Now is the time for many business owners to start prepping for their annual year-end review process. Typically, this involves reflecting on the company’s performance, identifying areas for improvement, and setting goals for the future. However, the most successful year-end reviews aren’t done in isolation by management alone—they involve the entire team.
This year-end review process should involve employees to not only foster a sense of ownership and accountability but also help create a more cohesive, motivated, and productive team. Here are some key benefits of engaging your employees in the review process, along with practical strategies to help you get them involved.
Benefits of Engaging Employees in the Year-End Review Process
1. Increased Buy-In and Commitment
When employees are part of the year-end review process, they are more likely to feel a connection to the company’s goals and direction. Being asked for their input shows that their perspectives are valued, leading to a greater sense of ownership. This engagement translates to increased motivation to help achieve company goals because they had a hand in shaping them.
2. Diverse Perspectives for Better Decision-Making
Your employees are on the front lines of your business every day, often bringing unique insights that may be missed by management. When you involve them in the review process, you gain a broader perspective on what’s working, what isn’t, and what changes could improve operations. Employees may highlight inefficiencies, suggest innovations, or point out opportunities that weren’t on the radar.
3. Improved Morale and Team Cohesion
Including your team in the year-end review fosters a collaborative atmosphere. When employees see that their voices are heard and respected, it enhances morale and strengthens the sense of camaraderie. This positive culture shift can lead to higher job satisfaction, increased retention, and better performance across the board.
How to Involve Employees in the Year-End Review Process
Start with Surveys or Questionnaires This is a simple and effective way to gather input from employees is to conduct anonymous surveys or questionnaires. Ask specific questions about their experiences over the past year, challenges they’ve faced, and suggestions they have for improving the company’s operations. Be sure to include open-ended questions to allow for detailed feedback. This approach helps you collect honest opinions while giving employees a voice in the review process.
Sample Questions:
What were the biggest challenges you faced this year? What do you believe were our team’s biggest successes? How can we improve our workflow or operations? What goals do you think the company should prioritize next year?
Hold a Review Meeting Once you’ve collected feedback, bring your team together for collaborative review meetings. These can be held departmentally or with smaller cross-functional groups, depending on the size of your company. During these meetings, share key insights from the feedback and facilitate discussions about potential changes, goals, and strategies for the upcoming year.
Encourage open dialogue and make sure that everyone has an opportunity to speak. This inclusive approach helps employees feel that they are contributing to the company’s direction and creates a space for shared problem-solving.
Involve Employees in Goal Setting Goal setting is a critical part of the year-end review process, and involving your team in this aspect can be incredibly powerful. After gathering input and discussing feedback, allow employees to contribute to the creation of company-wide goals as well as department-specific or individual targets. Involving your team in this way ensures that the goals are realistic and actionable, while also fostering a sense of commitment and accountability.
Recognize Achievements and Set the Tone for the Future Year-end reviews are also an opportunity to celebrate the successes of the past year. Recognizing the contributions of your employees, both individually and as a team, boosts morale and motivates everyone for the year ahead. Take time during your meetings to acknowledge hard work, innovative ideas, and any milestones reached. Make it clear that the feedback and insights gathered from employees will be used to shape the company’s direction moving forward. This not only reinforces the value of their input but also sets a positive, forward-looking tone for the coming year.
Fostering a Culture of Ownership and Collaboration
Involving your team in the year-end review process is more than just a box to check off—it’s a way to foster a culture of ownership, collaboration, and continuous improvement. By gathering input from your employees, involving them in goal setting, and recognizing their achievements, you create a workplace where everyone feels invested in the company’s success.
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By carmcapriotto
Join host Kim Walker as she leads a heartwarming and insightful panel discussion with auto repair shop owners who are making a real difference in their communities. In this special episode, our panelists share how they're stepping up during the back-to-school season to support local students and teachers through creative initiatives—from donating school supplies to funding teacher wish lists and organizing community events.
Listen as Tanika Haynes, Christina Grace Beverly, and Nakia and Nate Bailor discuss the challenges they’ve faced, the unexpected rewards of giving back, and how these efforts have strengthened their ties to the community. Whether you’re a shop owner looking for inspiration or simply curious about the power of local engagement, this episode is packed with practical tips and stories that will inspire you to take action.
Hit play now to learn how even small gestures can create lasting impacts, both for your business and your community! 🚗🎒
Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
Back to School Marketing Discussion in the FB group
How To Get In Touch
Group - Auto Repair Marketing Mastermind
Website - shopmarketingpros.com
Facebook - facebook.com/shopmarketingpros
Get the Book - shopmarketingpros.com/book
Instagram - @shopmarketingpros
Questions/Ideas - [email protected]
Click to go to the Podcast on Remarkable Results Radio
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By Changing The Industry
How GP Per Hour Transformed Lucas's Business #podcast #podcastclips #autorepairbusiness
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By carmcapriotto
Thanks to our Partner, NAPA Auto Care Craig Noel recounts his near-death experience from multiple blood clots in his lungs and how it profoundly affected his perspective on life, family, and business. This life-altering event led Craig to reevaluate his priorities, emphasizing the importance of relationships and intentional living. Craig shares how his absence from work revealed the strength of his team and the culture he built. The discussion covers overcoming the "I can't" mentality, establishing accountability, and planning for unforeseen circumstances. Craig's story inspires listeners to cherish relationships, embrace change, and focus on what truly matters in life. Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE Show Notes
Craig's Near-Death Experience (00:01:13) Craig shares his story of a near-death experience caused by multiple blood clots in his lungs. Understanding the Health Crisis (00:02:12) Craig explains his symptoms leading to hospitalization and the discovery of the blood clots. Reflection on Life Changes (00:05:34) Craig reflects on how his near-death experience shifted his perspective on relationships and life priorities. The Importance of Relationships (00:07:17) Craig emphasizes the need to value relationships and communicate feelings intentionally. Reconnecting with Old Friends (00:08:29) Carm shares a personal story about reconnecting with an old friend, highlighting the importance of maintaining connections. Intentional Communication (00:09:41) Craig discusses the impact of intentionally reaching out to influential people in one's life. Material vs. Emotional Fulfillment (00:10:25) Craig contemplates the balance between material possessions and the importance of relationships. Living Without Distractions (00:12:00) Craig suggests leaving phones at home during family outings to foster better connections. The Impact of Technology on Relationships (00:12:25) Carm reflects on how technology affects family interactions and the need for personal discipline. Planning for Meaningful Experiences (00:13:14) Craig encourages planning meaningful experiences and spending time with loved ones. Business Continuity Discussion (00:15:42) Carm discusses the importance of planning for business continuity in case of unexpected events. Leadership and Team Discussions (00:16:49) Craig emphasizes the value of discussing business operations and leadership with team members. The importance of presence (00:17:04) Craig discusses the significance of being present and the impact of leadership on team culture. Reassessing leadership roles (00:17:41) Craig reflects on his need to be present and the realization that his team can thrive independently. Employee accountability (00:19:26) Discussion on implementing employee diaries to enhance accountability and track conversations. Introduction of 'Way We Do' software (00:20:11) Craig explains how this software helps manage SOPs and employee manuals effectively. The value of modifying processes (00:22:05) Emphasis on customizing borrowed ideas to fit your unique business culture for better results. Planning for unexpected events (00:23:05) Carm shares insights on having contingency plans, referencing a previous episode about preparedness. Updating legal documents (00:24:40) Craig talks about the importance of updating wills and trusts to ensure business continuity. Collaboration with professionals (00:25:27) Advice on involving various professionals to create a comprehensive support system for business planning. The importance of perspective (00:26:36) Craig shares personal insights on enjoying life and not feeling the need to prove oneself. Encouraging accountability (00:27:36) Carm suggests involving close individuals to hold each other accountable for life planning decisions. Impact on employees' lives (00:29:05) Craig reflects on how he can positively influence his employees' futures through thoughtful planning. Final thoughts on preparedness (00:30:04) Carm and Craig conclude with reflections on the need for proactive planning and emotional resilience.
Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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