Quantcast
Jump to content

More Trouble for Right to Repair Act


Recommended Posts

A member of the Massachusetts House of Representatives, Rep. Martin J. Walsh, who originally supported the right to Repair Act, is now urging his colleagues not to vote for the bill. Rep. Martin J. Walsh, a Democrat, was listed as one of the original co-sponsors of the Bill.

 

According to Rep. Walsh, the claims that small repair shops are at a disadvantage are nothing further from the truth. He goes on to say that repair stations see it unnecessary to invest in a full suite of the tools and training and that the solutions are already in place.

 

In other words folks, this politician is agreeing with the notion that the problems that we are faced with everyday in repairing and servicing our customer’s cars are all ours. We are the problem, not the auto maker. Our Problem???

 

We created TPMS? We created window door modules that need reprogramming after installation? We created transmissions that need reprogramming after replacement? We created idle relearn recalibration after removing the intake plenum to replace spark plugs? We created steering angle sensor recalibrating after a wheel alignment? I could go on and on, but you get the point.

 

How do you feel about the right to Repair Act? Is it a waste of time? Are you all really happy with the direction we are headed?

 

Hi Joe,

Happy Friday:)

 

We, the repair industry, already have the RIGHT to REPAIR!

 

The information we need to repair vehicles is available to anyone willing to invest in proper tooling, information and training!

 

The R2R Legislation is driven by Aftermarket Parts Manufacturers who need the OEM Information to produce todays complicated aftermarket parts, the repair industry already has all the information they need available to them. Just a business matter of deciding what to invest in, finding the information, buying the proper tools and training our people:) We already have the Right to Repair!

 

Imagine if all the monies, put into the R2R Legislation, had gone to education and training of our Technicians, Shop Owners and Service Advisors.....Wow, that would certainly help the industry fix cars better! Lets all work together, focusing on learning & training others, to access and use all the information we already have available to us! We already have the Right to Repair:)

 

Have a Fun Day!

Link to comment
Share on other sites

I absolutely agree with you Joe:) We need to work together, both the OEMs & Independents, to better serve our industry!

 

However, your original post asked about the "Right to Repair Act".

The R2R Legislation is not going to help repairers. It is not going to solve our problems, it is not going to give us more information or tooling, and there is a good chance, if R2R Legislation passed, it would make our access more complicated for many years to come.....

 

We, as an industry, need to work together to solve the problem of How can a shop of that size afford all the training, tools, scan tools and equipment to really compete?

 

This is not only an Independents problem, Dealers are also going to be faced with this problem as they are beginning to market offering services of all makes/models....

 

The answer may be to network with other shop owners in the area, we have begun to do that here. This may be the avenue the dealers will take...

 

Investment in training, tools, equipment is where we need to start. Networking and working collectively to solve this challenge, lets put our monies and energy toward that goal! This industry has survived may changes - we can figure this out:)

 

Have a Fun Day!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By Changing The Industry
      The Basics of Owning An Auto Repair Shop - Balancing GP per Hour and Productivity
    • By carmcapriotto
      Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.
      Show Notes
      Reasons Google will suspend your GBP Adding Keywords to Your Business Name Using PO boxes or virtual office addresses Using your home address for a service area business - mobile mechanics Making major changes to your information - name, address, phone number Adding Reviews - Talk about RV Masters Recent experience Spam Reviews Two businesses sharing an address - same with phone number A competitor reported you  Dandy Review Removal: Negative review removal using AI They had to rebrand from ReviewVio because of all the negative reviews and complaints that they received. They over charge and under deliver. It is a 12 month contract - not monthly Writer’s Hand: WriterHand.com's Review Generator AI employs state-of-the-art natural language processing algorithms to produce high-quality reviews in a matter of seconds. The tool is designed to cater to the needs of both individual writers and businesses seeking to enhance their online presence. By simply inputting a few key details about a product, service, or experience, users can obtain well-crafted reviews that reflect a genuine customer's perspective. Embed Social: Use AI tools to help you collect more reviews, reply to reviews faster and make your reviews widget designs. New AI Optimization services: Boost Ninja:  Speak on Accurate Automotive GBP Listing being suspended after adding this company to their listing - Supposed to be a Google Maps ranking system by boosting local rankings by targeting top keywords and AI Optimization to your Google listing Problem is when you talk to client’s who have hired companies like this and ask what they are actually doing - the answer is the same: “I have know idea”  
      How To Get In Touch
       
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 162 - Lauralee Schmidt on Repair Shop Economics and Social Media Slips
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of phone trees on customer service in auto repair shops. He emphasizes the importance of the human touch and shares his frustration with complex phone systems that deter customers. Chris offers practical advice for revamping phone systems, such as auditing current setups, matching staffing to call volume, and soliciting customer feedback. He advocates for a balance between technology and personal interaction, stressing that each call is an opportunity to showcase excellent service and stand out from competitors. Chris concludes by inviting listeners to contribute to the conversation on maintaining a personal touch in customer service.
       
      The importance of human touch in customer service (00:01:05) Chris discusses the negative impact of phone trees on customer service and the need for a human touch. The drawbacks of using phone trees (00:02:07) Chris explains how phone trees can frustrate customers and lead to missed opportunities. The value of personal interaction in customer service (00:05:21) Chris emphasizes the importance of human connection and empathy in the customer service experience. Balancing automation and human interaction (00:07:31) Chris discusses the need to strike a balance between technology and human interaction in the auto repair business. Practical tips for revamping phone systems (00:09:33) Chris provides practical suggestions for improving phone systems to better serve customers and enhance the overall customer service experience.  
       
       
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      The Basics of Owning An Auto Repair Shop - FAQs


  • Our Sponsors










×
×
  • Create New...