By Joe Marconi
We all know that techs and service advisors have two distinctly different roles. And both get different training. Service advisors are on the front lines every day taking care of customers, selling work, organizing work, and a lot more.
While most customers don't engage with the technician, is there a time when we should allow the customer to speak to the technician?
By Joe Marconi
The word OSHA makes many shop owners cringe.
I was lucky enough years back to have my insurance agent suggest I perform a voluntary OSHA inspection. A private company did it at the time.
They found tons of violations; some we knew would be flagged, but most we did not.
Have you ever had an OSHA inspection? And what can shop owners do to protect themselves?
Guest host and shop tour with Dale Warmuth, Leon's Car Care Center, Eureka, CA. Dale emphasizes attention to detail in your shop environment for your customers and employees. His wife even bakes 30 dozen cookies a week for the shop.
Dale Warmuth, Leon’s Car Care Center, Eureka, CA. Dale's previous episodes HERE
Key Talking Points
Detail the process of servicing a customer’s vehicle- cleanliness, maintenance to paint, parking lot and landscaping, customer restrooms, etc 3rd generation succession planning- weekly meetings Maintain the shop, maintain a safe environment Team poster in customers' lobby, Dale’s wife cooks 30 dozen cookies a week for customers and employees 16 bay shop Maintaining openness and taking photos and texting that to customers, reminding customers about the technicalities of their car.
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Check out today's partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
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