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The Bird Lady


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The bird lady

 

This lady was weird. Hmm, not a great way to start a story now is it. But, it’s true.

 

This lady was a weird as it gets. The name “bird lady” was actually from my daughters. They nicknamed this gal after a couple of trips to the shop to see what old dad was up too.

 

On many occasions that the girls would come by to visit good old dad during working hours, this car would be at the shop. There were always bird cages in the back seat, feathers everywhere, and bird droppings in the back seat. Turns out, that the lady owned an exotic pet store somewhere in town.

 

She never carried a purse, instead she used a “Wal-Mart” plastic shopping bag. Most of the time she would be dressed in some funky 80’s style coat with a frumpy crochet hat with kaleidoscope colors. To talk to this lady made you wonder if she wasn’t coo-coo herself, always off in her own little world. Always seemed a bit nervous and preoccupied with her own immediate situation.

 

She would come in on a regular basis most of the time for general maintenance. Oil change one day; check the tire pressure before she would go on a trip out of town, so on and so on. One particular time in the shop she was there to have the leaking valve cover gaskets replaced. She was waiting in the front lobby while we finished the job in the shop.

 

As I walked through the front office for something I noticed her sitting there in the lobby reading a book while crunching down on pieces of raw spaghetti noodles. You could hear the crunch from a block away. Crunch, crunch, crunch, went the noodles, as if it was an automatic reflex with her. She would start off with a full length piece and then would quickly munch it down to nothing. Over and over again she would do this. I just shook my head and went back to the business at hand. Soon we had the work completed and I went up front to finish out the invoice.

 

You know, it’s impolite to ask people what they are doing munching on noodles like that. I’m no doctor or chef… but this can’t be good for you.

 

I just had to ask, “What’s with the noodles, you seem to like them.”

 

“Oh, I’m on a diet,” she said, “It keeps my mind off of eating and I feel full all the time then. Works great, I haven’t put on a pound since I started this.”

 

To keep this friendly conversation going I had to ask the next obvious question, “So when did you start this diet?”

 

“Today.”

 

Ok then, I’ll just finish this invoice and send this lady back to her little nest. I really don’t want to ask her anymore questions. Oh, I’ve got plenty, but, I ain’t asking.

 

“Would you like to try it?” She asked me.

 

“No,… no, that’s ok,” I told her, “I’m fine, wife and I are having spaghetti tonight. Thanks for asking though.”

 

I told this story to my wife when I got home. She couldn’t place the lady’s face until I mentioned that this is the lady the girls called the bird lady.

 

I think the nickname fits. If you could have seen this spaghetti eating champ at work… you would have thought she had gone to the birds too.

 

 

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My kids wanted me to post this story... they thought this lady was just the wierdest...

I thought she was a bit myself... but my girls wanted me to make sure that I told this story...

OK, I'll filled my obligation...

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Gonzo, where do you find these people? Or should I say, how do they find YOU?

 

I know I can speak for many when I say that by now we all look forward to another chapter in the life of Gonzo.

 

Keep 'em coming!

 

 

Joe, I wish I knew how they find me... I know I didn't run an ad for the flood gates to opened and let all the nut cases enter my domain.

 

But, you know, I gotta smile at them... one and all... what else would I write about... geez, I'd be a real boring person if it wasn't for these folks.

 

thanx for the vote of confidence... or maybe I should sell these stories to TV for a new reality show that just keeps going... and going... and going.... ... ... ... ... will it ever end...

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  • Have you checked out Joe's Latest Blog?

         2 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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