Quantcast
Jump to content


The Bird Lady


Recommended Posts

The bird lady

 

This lady was weird. Hmm, not a great way to start a story now is it. But, it’s true.

 

This lady was a weird as it gets. The name “bird lady” was actually from my daughters. They nicknamed this gal after a couple of trips to the shop to see what old dad was up too.

 

On many occasions that the girls would come by to visit good old dad during working hours, this car would be at the shop. There were always bird cages in the back seat, feathers everywhere, and bird droppings in the back seat. Turns out, that the lady owned an exotic pet store somewhere in town.

 

She never carried a purse, instead she used a “Wal-Mart” plastic shopping bag. Most of the time she would be dressed in some funky 80’s style coat with a frumpy crochet hat with kaleidoscope colors. To talk to this lady made you wonder if she wasn’t coo-coo herself, always off in her own little world. Always seemed a bit nervous and preoccupied with her own immediate situation.

 

She would come in on a regular basis most of the time for general maintenance. Oil change one day; check the tire pressure before she would go on a trip out of town, so on and so on. One particular time in the shop she was there to have the leaking valve cover gaskets replaced. She was waiting in the front lobby while we finished the job in the shop.

 

As I walked through the front office for something I noticed her sitting there in the lobby reading a book while crunching down on pieces of raw spaghetti noodles. You could hear the crunch from a block away. Crunch, crunch, crunch, went the noodles, as if it was an automatic reflex with her. She would start off with a full length piece and then would quickly munch it down to nothing. Over and over again she would do this. I just shook my head and went back to the business at hand. Soon we had the work completed and I went up front to finish out the invoice.

 

You know, it’s impolite to ask people what they are doing munching on noodles like that. I’m no doctor or chef… but this can’t be good for you.

 

I just had to ask, “What’s with the noodles, you seem to like them.”

 

“Oh, I’m on a diet,” she said, “It keeps my mind off of eating and I feel full all the time then. Works great, I haven’t put on a pound since I started this.”

 

To keep this friendly conversation going I had to ask the next obvious question, “So when did you start this diet?”

 

“Today.”

 

Ok then, I’ll just finish this invoice and send this lady back to her little nest. I really don’t want to ask her anymore questions. Oh, I’ve got plenty, but, I ain’t asking.

 

“Would you like to try it?” She asked me.

 

“No,… no, that’s ok,” I told her, “I’m fine, wife and I are having spaghetti tonight. Thanks for asking though.”

 

I told this story to my wife when I got home. She couldn’t place the lady’s face until I mentioned that this is the lady the girls called the bird lady.

 

I think the nickname fits. If you could have seen this spaghetti eating champ at work… you would have thought she had gone to the birds too.

 

 

Link to comment
Share on other sites



My kids wanted me to post this story... they thought this lady was just the wierdest...

I thought she was a bit myself... but my girls wanted me to make sure that I told this story...

OK, I'll filled my obligation...

Link to comment
Share on other sites

Gonzo, where do you find these people? Or should I say, how do they find YOU?

 

I know I can speak for many when I say that by now we all look forward to another chapter in the life of Gonzo.

 

Keep 'em coming!

 

 

Joe, I wish I knew how they find me... I know I didn't run an ad for the flood gates to opened and let all the nut cases enter my domain.

 

But, you know, I gotta smile at them... one and all... what else would I write about... geez, I'd be a real boring person if it wasn't for these folks.

 

thanx for the vote of confidence... or maybe I should sell these stories to TV for a new reality show that just keeps going... and going... and going.... ... ... ... ... will it ever end...

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      "Would you be willing to pay extra for certain classes?" 
      Email Matt: [email protected]
      Email Sean: [email protected]
      Matt Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balance between theory and hands-on experience. They also highlight the qualities of an effective instructor and the value of hands-on training.
      Show Notes
      The Build-A-Tech Program (00:00:11) NAPA Auto Tech offers training courses for technicians. Cloning (00:01:39)  Calibrating Subaru(00:08:30) Characteristics of a GGreat Automotive Training Class (00:13:25)  Balancing theory and practicality (00:16:52)  Selecting the right class (00:17:57)  Designing effective classes (00:19:13)  The value of educational strategy (00:23:39) Challenges in class development (00:25:53)  The role of humor and interaction (00:31:56)  Engaging Presentations (00:33:16) Handling Audience Interaction (00:34:40)  Effective Presentation Styles (00:37:14) Responding to Questions (00:37:45)  Honesty and Case Studies (00:42:19) Powerpoint Presentations (00:51:52)  Reference Material (00:55:09)  Hands-On Training (01:04:16)  Logistics of Hands-On Classes (01:05:13) Challenges of Hosting Hands-on Classes (01:10:33)  Interest and Investment in Specialized Classes (01:13:06)   
      Thanks to our Partner, NAPA Autotech napaautotech.com
       
      Email Matt: [email protected]
      Diagnosing the Aftermarket A - Z YouTube Channel HERE
      Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      This week on Business by the Numbers, I want to talk shop and share insights that hit close to home for every garage owner out there. Today, I’m talking about an often overlooked aspect of your business - the true cost of inaction. Not just the dollars and cents you count every day, but the opportunities you might be missing out on.
      • The Hidden Expenses: The not-so-obvious costs tied to decision-making in your shop. From choosing between internal work vs. retail work to the long-term effects of quick fixes
      • Opportunity Cost Explained: Ever wondered about the cost of sitting on your couch instead of grabbing that $100 helping a buddy out? Opportunity Cost: It's all about what you're missing out on by choosing one option over another.
      • Real-life Examples: From loaner cars to hiring decisions, I aim to illustrate how overlooking opportunity costs can have a tangible impact on your bottom line.
      And hey, if you're hitting up Kansas City for Vision 2024, swing by and say hi. I'll be there, ready to chat and share insights in person. See you out there!
      Thanks to our partners, NAPA TRACS and Promotive
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Get a copy of my Book: Download Here
      Aftermarket Radio Network
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Radio advertising can be very successful for marketing an auto repair shop, but we have a specific strategy we like to employ.
      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...