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Posted

The bird lady

 

This lady was weird. Hmm, not a great way to start a story now is it. But, it’s true.

 

This lady was a weird as it gets. The name “bird lady” was actually from my daughters. They nicknamed this gal after a couple of trips to the shop to see what old dad was up too.

 

On many occasions that the girls would come by to visit good old dad during working hours, this car would be at the shop. There were always bird cages in the back seat, feathers everywhere, and bird droppings in the back seat. Turns out, that the lady owned an exotic pet store somewhere in town.

 

She never carried a purse, instead she used a “Wal-Mart” plastic shopping bag. Most of the time she would be dressed in some funky 80’s style coat with a frumpy crochet hat with kaleidoscope colors. To talk to this lady made you wonder if she wasn’t coo-coo herself, always off in her own little world. Always seemed a bit nervous and preoccupied with her own immediate situation.

 

She would come in on a regular basis most of the time for general maintenance. Oil change one day; check the tire pressure before she would go on a trip out of town, so on and so on. One particular time in the shop she was there to have the leaking valve cover gaskets replaced. She was waiting in the front lobby while we finished the job in the shop.

 

As I walked through the front office for something I noticed her sitting there in the lobby reading a book while crunching down on pieces of raw spaghetti noodles. You could hear the crunch from a block away. Crunch, crunch, crunch, went the noodles, as if it was an automatic reflex with her. She would start off with a full length piece and then would quickly munch it down to nothing. Over and over again she would do this. I just shook my head and went back to the business at hand. Soon we had the work completed and I went up front to finish out the invoice.

 

You know, it’s impolite to ask people what they are doing munching on noodles like that. I’m no doctor or chef… but this can’t be good for you.

 

I just had to ask, “What’s with the noodles, you seem to like them.”

 

“Oh, I’m on a diet,” she said, “It keeps my mind off of eating and I feel full all the time then. Works great, I haven’t put on a pound since I started this.”

 

To keep this friendly conversation going I had to ask the next obvious question, “So when did you start this diet?”

 

“Today.”

 

Ok then, I’ll just finish this invoice and send this lady back to her little nest. I really don’t want to ask her anymore questions. Oh, I’ve got plenty, but, I ain’t asking.

 

“Would you like to try it?” She asked me.

 

“No,… no, that’s ok,” I told her, “I’m fine, wife and I are having spaghetti tonight. Thanks for asking though.”

 

I told this story to my wife when I got home. She couldn’t place the lady’s face until I mentioned that this is the lady the girls called the bird lady.

 

I think the nickname fits. If you could have seen this spaghetti eating champ at work… you would have thought she had gone to the birds too.

 

 

Posted

My kids wanted me to post this story... they thought this lady was just the wierdest...

I thought she was a bit myself... but my girls wanted me to make sure that I told this story...

OK, I'll filled my obligation...

Posted

Gonzo, where do you find these people? Or should I say, how do they find YOU?

 

I know I can speak for many when I say that by now we all look forward to another chapter in the life of Gonzo.

 

Keep 'em coming!

Posted

Gonzo, where do you find these people? Or should I say, how do they find YOU?

 

I know I can speak for many when I say that by now we all look forward to another chapter in the life of Gonzo.

 

Keep 'em coming!

 

 

Joe, I wish I knew how they find me... I know I didn't run an ad for the flood gates to opened and let all the nut cases enter my domain.

 

But, you know, I gotta smile at them... one and all... what else would I write about... geez, I'd be a real boring person if it wasn't for these folks.

 

thanx for the vote of confidence... or maybe I should sell these stories to TV for a new reality show that just keeps going... and going... and going.... ... ... ... ... will it ever end...

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
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      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
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