Quantcast
Jump to content


Joe Marconi

Handling Intermittent Problems

Recommended Posts

My service writers struggle when charging for interment problems, especially when the problem cannot be duplicated. Here my policy:

 

“Mrs. Customer, unfortunately we cannot duplicate the problem you are experiencing, but would like to perform a few tests based on the symptoms you describe. These tests may help us by analyze the problem and will let us know if all the major functions of your on board computer, fuel system and ignition system are working properly, The cost for these test is “X” dollars. Remember Mrs. Customer, the problem is not occurring at this time and further testing may be required”.

 

I would like to hear how you handle this and your policy.

Share this post


Link to post
Share on other sites


Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.




×
×
  • Create New...