Code of Ethics

[Gonzo]

Here is a place to list your ideas on what a Code of Ethics for the independent auto industry should/could/needs to abide by... keep in mind the ethics we are talking about are for anything... and everything that is involved with running a shop. Those already proposed ideas that have been mentioned are;

 

WAITING ROOM AREAS

BATHROOMS

LOBBY PRESENTATION

DIAGNSOTIC FEE STANDARDS

ADVERTISING HONESTY

And much more... Please take the time to list what you would like to see...

thanx Gonzo

[CARMandP]

I found this list on an auto repair website. What could/would you change about this list?

 

SherwoodAutoRepair.com offers sherwood auto repair sherwood auto service sherwood auto shop tualatin auto repair tualatin auto service lake oswego auto repair west linn auto repair wilsonville auto repair wilsonville auto service

 

Sherwood Auto Repair subscribes to the following business practices:

 

* To perform high quality repair service at a fair and just price.

 

* To use only proven merchandise of high quality distributed by reputable firms.

 

* To employ the best skilled technicians obtainable.

 

* To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

 

* To have a sense of personal obligation to each customer.

 

* To promote good will between the motorist and members of the association.

 

* To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

 

* To offer the customer a price estimate for work to be performed.

 

* To furnish or post copies of any warranties covering parts or services.

 

* To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

 

* To notify the customer if appointments or completion promises cannot be kept.

 

* To maintain customer service records for one year or more.

 

* To exercise reasonable care for the customer's property while in our possession.

 

* To maintain a system for fair settlement of customer's complaints.

 

* To cooperate with established consumer complaint mediation activities.

 

* To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.

[Gonzo]

I found this list on an auto repair website. What could/would you change about this list?

 

SherwoodAutoRepair.com offers sherwood auto repair sherwood auto service sherwood auto shop tualatin auto repair tualatin auto service lake oswego auto repair west linn auto repair wilsonville auto repair wilsonville auto service

 

Sherwood Auto Repair subscribes to the following business practices:

 

* To perform high quality repair service at a fair and just price.

 

* To use only proven merchandise of high quality distributed by reputable firms.

 

* To employ the best skilled technicians obtainable.

 

* To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

 

* To have a sense of personal obligation to each customer.

 

* To promote good will between the motorist and members of the association.

 

* To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

 

* To offer the customer a price estimate for work to be performed.

 

* To furnish or post copies of any warranties covering parts or services.

 

* To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

 

* To notify the customer if appointments or completion promises cannot be kept.

 

* To maintain customer service records for one year or more.

 

* To exercise reasonable care for the customer's property while in our possession.

 

* To maintain a system for fair settlement of customer's complaints.

 

* To cooperate with established consumer complaint mediation activities.

 

* To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.

 

All of that is very good... I think we can add some other stuff too.

 

Like...

 

A shop should be required to carry insurance... bonded against any traffic accidents involved with customers cars and or disasters in the shop.

 

A rating system that would inform the customer AT THE DOOR of the level of customer history.. In my published book I gave a reasonable good explanation of how I thought it should... of course it's only one persons opinion. I could reprint that section of my book for everyone to read.. (or buy my book...LOL)

 

On the other hand, how are we... as the independent market... going to ever get the ability to obtain dealer class level instructions on the latest greates stuff coming down from detroit. What I mean by that.. is... a wash machine tech can put on his sleeve.. "factory trained" a lawn mower mechanic can put on his sleeve "Factory trained" But, a lonely old mechanic is on his own with the perils of daily..." by gosh, by golly... so thats how that works.." I hope I'm making sense.

 

Let's keep adding to the list... we'll work on the "acutal" list when we have more input. Thanx