By Joe Marconi
There seem to be mixed opinions on what Business System is the best. And also, not all business systems fit a particular repair shop model.
There are a lot of new players in the past few years: Auto Leap, Protractor, Teckmetrics, Shop Boss, Shop Monkey, and more.
Are you happy with your system? What features are important to you?
By Joe Marconi
The word OSHA makes many shop owners cringe.
I was lucky enough years back to have my insurance agent suggest I perform a voluntary OSHA inspection. A private company did it at the time.
They found tons of violations; some we knew would be flagged, but most we did not.
Have you ever had an OSHA inspection? And what can shop owners do to protect themselves?
Have you ever thought about a few years ago and wished you did something differently? Maybe those few things that seemed impossible to implement weren’t as difficult as you thought. I’m with Randy O’Connor, Executive Director of Modern Tire Dealer Training and Educator Network. Randy gives an insightful analogy to processes and procedures being the lifeblood of your business. They connect everything. Put the work in and reap the rewards. Randy O'Connor, Executive Director, Modern Tire Dealer Training and Educator Network
Key Talking Points
Mix of business- for every $1 a customer spends on tires, they spend on service and on labor Lessons from COVID- efficiency and productivity. Lack of annual financial planning- make it a behavior through systems, processes and accountability. What are your strengths and weaknesses with your systems? Process and procedures are the blood of the system to the muscles which is your behaviors. The employees that are doing the work, are the ones that need to help designing processes. Where does the money go? What is your net profit percentage? Scoreboards- know and understand the numbers, it has to be within everyone’s control.
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Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
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