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Dealing with Consumers Online Can Be Frustrating


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I read the article and here is my reply I posted:

 

You sound bitter, and I can understand fully. I have been in the auto business since 1974. But, I have to tell you, one of the biggest problems is with too many shops that don't charge diagostic fees, that are willing to install customer supplied parts and other bad practices that hurt us all. We need to look in the mirror. We may not be able to change the public,but we can change ourselves.

 

Joe Marconi

AutoShopOwner.com

OsceolaGarage.com

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