By Joe Marconi
Years back it was common to perform oil changes every 3 to 5,000 miles, and we would see customers 4 to 5 times a year. Today, you are lucky if you see customers once a year for an oil change service.
So, what are you doing to maintain customers on a more consistent basis?
By ASOG Podcast
New Tires With Wheel Alignment Scam - Avoid Rip Offs: Two Shop Owners React
Guest host and shop tour with Pat Schnaidt, Performance Tune Auto Repair, Fort Collins, CO. Find out how Pat attracts and retains his employees. He also has an apprentice with no automotive experience but an appetite to learn.
Pat Schnaidt, Performance Tune Auto Repair, Fort Collins, CO. Listen to Pat's previous episodes HERE
Key Talking Points
“This is the best team I’ve ever had.” The original owner opened in 1991, Pat purchased it 7 years ago Jason- recent apprentice from a ranch, been with the shop for over a year. Had an internal in-house apprentice program. Master tech in the shop took him under his wing, bite-sized pieces of structure and training. Jason attends every class he can find. Does video training on evenings and weekends. Registering for ASE certifications. He has a training appetite. The shop has a training area with books, binders and a computer Went from 6 paid holidays to 9, more time for employee's family. Health insurance for the team as well. Attract and retain.
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Check out today's partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
Click to go to the Podcast on Remarkable Results Radio
This may sound brusque but I have my reasons, you are welcome to have your opinion about buying new vs used and such, but please understand that I have my reasons and contribute accordingly, please. I only write this because I know how some strings of comments can go.
But, to my query and I truly and sincerely appreciate everyone’s opinion, professional experience and reasons in their answers. I am wanting/needing to replace my current truck. I made a mistake buying it, but I did. I have a 2021 Toyota Tacoma Limited that I absolutely hate and is the biggest POS I have ever owned and that includes the Suburban that puked a motor a month after I bought it used. I would really prefer a mid-sized truck but given my domestic situation I also want to replace my small but very nice camper trailer with something a little bit bigger, so my girlfriend and I have more room and comfort. Anything decent weighs in the 7000 + CGVW range topping out around 9000 for what we would likely want. So that puts the mid-sized out of the picture since most are limited to 7000 or slightly over. Fuel economy is also very important, but I know that a full-sized truck will not be great. I was spoiled with my 2018 Colorado Centennial Edition which would regularly return 22+ on trips on the expressway and 24+ on rural highways. But the transmission was one of those 8 speed beasts that did more shuddering that shifting so it was replaced by this POS Tacoma on the strong recommendation of a friend who had owned 3 Tacomas over the years and currently had a 2020. To make matters worse, besides the dismal fuel economy, it won’t break 19 mpg on the expressway, it shudders too.
Okay, this is getting long but you have the background and needs for a new truck. I would prefer a new as opposed to used for some reason. What trucks would you recommend or recommend staying away from? Decreasing the pool of possible candidates is the very strong desire to have a moonroof. An integrated brake control system would be nice but not necessary since I have a very nice Tekonsha unit now. I am not a fan of Chrysler products but I am also looking for something to buy and keep for an extremely long period of time. Thank you to all who read and respond, I a truly grateful.