Quantcast
Jump to content


Anyone using Activant Smart eCat?


Recommended Posts

Is anyone using Smart eCat with R.O.Writer? I was looking for some feedback on this system. Below is the description off of their website:

 

Progressive Automotive Systems, Inc. Introduces the latest Shop Management System Innovation: Smart eCat

 

Let me ask you three important questions…

 

Are you taking advantage of the power of the Activant Catalog Today?

Yes you say, excellent…

Are you utilizing electronic parts ordering from inside of R.O. Writer?

Yes again, wonderful…

Do you have more than one parts supplier?

Yes, of course you do…

 

If you answered yes to all three of the above questions, then you already know how great the Activant catalog is! Six years ago, Progressive Automotive Systems integrated this awesome technology into the R.O. Writer Shop Management System. You also know that the Activant catalog has information on over 4.5 million parts, labor time information, factory scheduled maintenance, tire information, VIN decoding, cover to cover part pictures and much more. Who doesn’t need access to all that information?

 

Of course R.O. Writer didn’t stop there! Four years ago, we built new functionality on top of the Activant catalog and brought you R.O. Writer’s SmartJob functionality. These are predefined canned jobs of parts, labor times, shop supplies, and vehicle specifications. They are setup for package or flat rate pricing, presenting information specific to the vehicle that you are working on in an easy to use step by step methodology.

 

And you already know that eOrder within R.O. Writer is a wonderful and powerful innovation that we launched three years ago. With electronic connectivity to all the major parts suppliers including NAPA, CARQUEST, O’Reilly, CSK, and 1,000’s of independent parts suppliers, R.O. Writer’s eOrder functionality easily connects you electronically to the parts suppliers in your area.

 

Ok, so you knew all that – then what’s this new Smart eCat feature? Well, Smart eCat combines the data from Activant with the connectivity of eOrder, presenting the information to you the way you want to see it, in the way that you conduct business. You can now lookup a Water Pump for a 2002 Chevrolet Cavalier and see all the parts that fit that application from all of your part suppliers including pricing and availability in real time on one screen. No more jumping from the Activant catalog to the eOrder module to check part stock and determine profit margin. R.O. Writer Smart eCat gives you all that functionality in one easy to use, simple interface.

 

But wait, we didn’t stop there… We built on top of Smart eCat brand new Smart eJob functionality that takes all the best features of R.O. Writer’s SmartJobs and combines them with the real time lookup capabilities of R.O. Writer’s new Smart eCat. Yep, you read that right! Real time pricing and availability displayed from multiple suppliers within a SmartJob that is fully integrated into R.O. Writer’s workflow and application functionality. (I know, whoa!) You must see how this seamless, beautiful integration really addresses the needs of the service writer.

 

So don’t waste your time with Web Based Catalogs or buttons to other third party modules that force you to learn new navigation techniques. Use the power of R.O. Writer and Smart eCat functionality to reduce your estimating time; you don’t have to jump between Activant and eOrder to check parts suppliers pricing and availability. Improve your shop profitability by knowing the actual cost of the parts before you present the estimate to the customer and finally (oh finally) be able to protect your profit margins. Live up to the promises you make to your customers by ensuring that parts are available before you tell them that their car will be ready by 5:00pm today.

 

Smart eCat does not emulate the way you conducted business yesterday. Smart eCat does not let you continue to make the same uninformed decisions today. Smart eCat is the way that business will be transacted in the future. Smart eCat and Smart eJobs are both available now in the v1.20 release of the R.O. Writer Shop Management Suite.

 

Are you ready for the future?

 

Here's the link: http://www.rowriter.com/SMARTeCAT/tabid/57/Default.aspx

Link to comment
Share on other sites

  • 4 weeks later...


Here at Midas in Towson, MD we use Activant with R.O.Writer on a daily basis. It (Activant) does integrate rather seamlessly with R.O.Writer. Overall, it is a pretty good cataloguing system, as long as you keep your updates current. We are sent a DVD at the beginning of each month that must be installed on all terminals within the system. This is crucial!

 

The only downside to it is the lack of computerized engine parts included. For example, it's almost impossible to give prices on any sensors, solenoids, etc without calling the individual vendors on these jobs.

 

Other than that, I have no real qualms, and would recommend the system.

 

Hope that helps...

 

-=Mike=-

Mgr. - Towson Midas

Link to comment
Share on other sites

To all those who don't know it, Midas is the parent company of R.O. writer so I don't think Midas has a choice on what management software they use .

 

That being said, Scott Systems MaxxTraxx Pro software integrates with Alldata, Mitchell, Wrenchead e-commerce (which covers IMC Worldpac and many more), Wrenched, Nexcat and many others directly and doesn't cost anything to buy and the monthly fee is around $90-100 dollars for everything. It's integration is seamless and works way better in my opinion than R.O. writer and there tech support is the best I've ever had. (P.S. I bought R.O. writer so i know what I'm talking about and switched back to Maxx Traxx Pro, it works and is much more intuitive to use than R.O. writer). It also has CC processing right through the program so you don't need any CC machines any more and also has full accounting software.

 

If your in the market for a great easy to use fast shop management system, contact them @ www.scottsystems.com or 800-996-6777 contact Mark

Edited by Orbea
Link to comment
Share on other sites

To all those who don't know it, Midas is the parent company of R.O. writer so I don't think Midas has a choice on what management software they use .

 

Actually....I do have a choice...(chuckle) :P

 

That being said, Scott Systems MaxxTraxx Pro software integrates with Alldata, Mitchell, Wrenchead e-commerce (which covers IMC Worldpac and many more), Wrenched, Nexcat and many others directly and doesn't cost anything to buy and the monthly fee is around $90-100 dollars for everything. It's integration is seamless and works way better in my opinion than R.O. writer and there tech support is the best I've ever had. (P.S. I bought R.O. writer so i know what I'm talking about and switched back to Maxx Traxx Pro, it works and is much more intuitive to use than R.O. writer). It also has CC processing right through the program so you don't need any CC machines any more and also has full accounting software.

 

Dunno about MaxxTraxx, but then again, I wasn't trying to sell anything. (grin) I was just responding to a post. ;)

 

If your in the market for a great easy to use fast shop management system, contact them @ www.scottsystems.com or 800-996-6777 contact Mark

Link to comment
Share on other sites

  • 1 year later...

I evaluated MaxxTraxx, I found it lacking in many categories and simply not refined enough to run an even moderately busy shop. Work management and work flow is poorly designed and almost every feature I asked about was "in development" R.O. Writer seems like a very capable program. It is significantly more expensive than most everything else available. It also has some shortfalls specifically in the schedule, though it is very usable it has some basic design flaws that are surprising based on how well refined the rest of the software is. R.O. Writer's integration with Activant is flawless and by far the best out of any we've evaluated to date.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By Changing The Industry
      The Basics of Owning An Auto Repair Shop - Balancing GP per Hour and Productivity
    • By carmcapriotto
      Matt Fanslow covers strategies for engaging high school students, debunking industry myths, and the importance of talent over passion in choosing a career. The episode aims to inspire a new generation to explore the diverse and rewarding paths within auto repair.
      Show Notes
      Ideas for Engaging Students (00:01:19) Addressing Misconceptions (00:07:59)  Value of Skill and Talent (00:13:41)  Changing the value system (00:19:04)  Impact of artificial intelligence (00:21:21)  Future of Auto Repair Careers (00:22:40)   
      Thanks to our Partner, NAPA Autotech napaautotech.com
       
      Email Matt: [email protected]
      Diagnosing the Aftermarket A - Z YouTube Channel HERE
      Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 162 - Lauralee Schmidt on Repair Shop Economics and Social Media Slips
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of phone trees on customer service in auto repair shops. He emphasizes the importance of the human touch and shares his frustration with complex phone systems that deter customers. Chris offers practical advice for revamping phone systems, such as auditing current setups, matching staffing to call volume, and soliciting customer feedback. He advocates for a balance between technology and personal interaction, stressing that each call is an opportunity to showcase excellent service and stand out from competitors. Chris concludes by inviting listeners to contribute to the conversation on maintaining a personal touch in customer service.
       
      The importance of human touch in customer service (00:01:05) Chris discusses the negative impact of phone trees on customer service and the need for a human touch. The drawbacks of using phone trees (00:02:07) Chris explains how phone trees can frustrate customers and lead to missed opportunities. The value of personal interaction in customer service (00:05:21) Chris emphasizes the importance of human connection and empathy in the customer service experience. Balancing automation and human interaction (00:07:31) Chris discusses the need to strike a balance between technology and human interaction in the auto repair business. Practical tips for revamping phone systems (00:09:33) Chris provides practical suggestions for improving phone systems to better serve customers and enhance the overall customer service experience.  
       
       
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partner, Technician Find Building the dream team in the automotive industry goes beyond hiring technicians—it's about creating a culture that fosters growth, respect, and development. Join our panel of shop owners as they share their experiences and strategies in building an outstanding team. Topics include the significance of culture, passive and active recruiting, development through apprenticeship and training programs, and retention strategies like understanding employees' goals, compensation, and creating an enjoyable work environment. Want to learn more? Join Chris Lawson's 'Repair Shop Growth Systems Live 2024' May 31st - June 2nd in Mt. Arlington, NJ. https://www.repairshopgrowthsystems.com/ Chris Lawson, TechnicianFind.Com. Chris’ previous episodes HERE Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Russell Crosby, Russ’s Wrench Auto Repair, Clinton, NJ. Russ’s previous episodes HERE Rob Morrison, Morrison's Auto Rite, Jamaica Plain, MA Roy Niemi, A & D Auto & Body Repair, Haslett, MI Show Notes
      Repair Shop Growth Systems Live 2024, May 31st - June 2nd, Mt Arlington, NJ: https://www.repairshopgrowthsystems.com Attracting Employees (00:00:01) Discussion on strategies and stories for attracting skilled technicians and employees to automotive repair shops. Upcoming Summit (00:01:11) Introduction of a summit focused on attracting, growing, and retaining employees in the automotive repair industry. https://www.repairshopgrowthsystems.com/ Personal Stories of Attraction (00:02:26) Shop owners share personal stories and strategies for attracting and hiring employees, including promoting unique employee benefits and culture. Writing Attractive Job Ads (00:10:03) Discussion on the importance of highlighting ongoing training and development opportunities in job ads to attract skilled technicians. Employee-Centric Job Ads (00:14:31) Highlighting the core elements that technicians look for in job opportunities, including compensation, growth opportunities, and respect for work-life balance. Creating an Apprentice Program (00:16:21) Establishing in-house mechanic apprentice program with local institutions and colleges to attract and develop young technicians. Focusing on Personal Growth (00:17:09) Prioritizing individual growth and ambitions, not just automotive knowledge, to attract and retain young staff. Hiring and Fostering Culture (00:18:09) Emphasizing the importance of hiring and fostering culture through team involvement in the hiring process and internal recommendations. Attracting and Retaining Talent (00:19:43) Introducing TechnicianFind.com as a solution for finding skilled automotive technicians and retaining a strong team. Recruitment Strategies (00:21:05) Recruiting individuals with strong work ethic and potential, focusing on personal and professional development, and utilizing mentorship programs. Building a Candidate Bench (00:24:17) Emphasizing the importance of keeping and organizing job applications to build a candidate bench for future hiring needs. Engaging Families and Open Communication (00:29:00) Involving employees' families in company activities, promoting honesty and open communication, and addressing personal well-being through a life coach. Listening and Individual Management (00:31:14) Highlighting the importance of active listening, intuition, and individualized management to improve employee retention. Attracting and Retaining Employees (00:31:57) Strategies for supporting employees' financial well-being and making work enjoyable. Creating a Fun Work Environment (00:32:37) Implementing games, profit-sharing, and unique incentives to make work enjoyable. Recruiting and Developing Future Technicians (00:35:40) Strategies for attracting potential superstars from marginal shops and nurturing talent. Employee Compensation and Long-Term Care (00:40:33) Ensuring fair compensation and care for long-term employees to retain talent. Profit Sharing and Business Understanding (00:45:33) Educating employees about profit sharing and the mechanical perspective of business operations.
      Thanks to our Partner, Technician Find If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on (X) Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections  
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...