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Using Slack as a Communication Tool [THA 332]


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Chris Lum and Tom Ham discuss the benefits of using Slack as a productivity tool and how they use it in their businesses, including the ability to create different channels for different purposes, send attachments and documents, and customize notifications. Overall, Slack is seen as a valuable tool for improving communication and efficiency in the automotive industry.

Chris Lum, Service Manager, Midwest Performance Cars, Chicago and Northbrook, IL.

Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

Show Notes:

  • Watch Video Episode HERE
  • Using Slack as a Productivity Tool (00:01:23)
  • History Feature in Slack (00:04:00)
  • Channels and Sound Alerts in Slack (00:05:13)
  • Using Slack for Multiple Locations (00:08:02)
  • Slack for Remote Work (00:09:52)
  • Slack as a Competitive Advantage (00:11:53)
  • Using Slack Channels (00:14:47)
  • Using Slack Reminders (00:22:13)
  • Slack as a Communication Tool (00:24:33) How Slack can be used for face-to-face communication, audio, pictures, and policy sharing, and how it can hold large files.
  • Eliminating Time Wastage with Slack (00:27:47) How Slack eliminates the need for physical meetings and time wastage in finding people for questions, and how it has eliminated certain frustrations in the automotive industry.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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