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Service Advisor Overload: Part 2 [THA 312]


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We are on Part 2 of our Service Advisor Overload discussion because we couldn't fit it all into 1 episode! How ironic! Did you know most shops are missing $300-500k in gross profit dollars because their service advisor doesn't have the time to tap into those dollars? You must build a wall of support around your service advisor.

Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

Show Notes:

  • Service Advisor Overload [THA 305]
  • Don’t have your advisors do your job as a shop owner- create the environment for success
  • VOIP phone systems for a streamlined process
  • Don’t have one email for the whole shop!
  • Are your advisors doing things manually when they could be automated?
  • “Appointment Request” for the website
  • Alert the customer of the progress (text capabilities)
  • Pre-booking- preventative maintenance, tire changeovers during downtime of the year
  • Are you “wing it” automotive?
  • What is your onboarding system for an advisor? What are their holes from a behavioral standpoint? 
  • Soft skills KPIs for service advisors? Measure, track, gauge and improve
  • Be professional- leave the drama at home
  • Accountability coach
  • Understand the probabilities of each department in your shop- don’t mask it all together.
  • Slowly growing into an overload- it doesn’t happen overnight.
  • Eliminate Diversity Overkill- stick with what you’re good at!
  • Fireflies.AI


Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

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