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Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091]

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Guest Host and shop tour with Rachel Spencer, Spencer's Auto Repair, Krum TX. Rachel discusses strategies to tackle the uncertainty, frustration, and lack of communication we continue to face.

Watch Episode on YouTube

Rachel Spencer, Spencer’s Auto Repair, Krum Texas. Listen to her other episodes HERE

Key Talking Points

  • Uncertainty and frustration- lack of communication and follow-through, having what a customer needs and wants
  • Local food chains/grocery stores being out of supplies- facing the unknown and what to expect, 
  • Close the expectation gap- count on you the first time, every time
  • Excuses- “don’t have it, can’t get it”
  • Finding parts- going above and beyond and letting your customers know you are finding solutions 
  • “Communication is the art of language”
  • Building trust as soon as a customer walks in the door


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Important Books

Check out today's partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour



Click to go to the Podcast on Remarkable Results Radio

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