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Retaining talent....its a big deal!


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We all have this idea starting out that owning a business is the same thing as having the keys to the building, turning the lights on, and getting to work....in our case, getting to work fixing cars. 

But as most of us have figured out by now, it's not what it seems from the outside looking in.

In my business, one of the toughest challenges I've faced is creating a culture that I can be proud of. Conveying to our people the WHY behind the what. 

While it took years to build, a realization I had no clue what my "WHY" was, and a number of missteps - in the past few years the culture of my facility has begun to develop....and in many ways, it develops itself now through the amazing team we have in place. 

This episode of the podcast is titled "How to keep talent from leaving" but in it's entirety this episode is much more than keeping talent from leaving... It's some of the fundamentals one of the greats of the business, Dwayne Myers, uses daily in his business. 

I know David and I both gained a ton of knowledge from this chat, so take a listen and let us know your thoughts on culture and going a step above for your staff.

It's also worth noting that those of us who are patrons got quite a laugh out of what's become quite a running joke with David - It should be noted that this is the first time David hasn't edited out the jokes about the banner or the beaver......

Speaking of patrons..... We'd love to have you as a patron of the channel. It's the patrons who make the podcast and all of the great offerings within ASOG possible. It's the subscribers and those of you who like or share the podcast that has shown us the hard work is worth it! 

So if you don't mind, take a few minutes and become a patron! Maybe like and share the podcast? 😁

The podcast can be heard on all major listening apps here:
https://www.buzzsprout.com/1182755/8089854-asog-podcast-ep-24-how-to-keep-talent-from-leaving-with-dwayne-myers-of-dynamic-automotive

It can be viewed on YouTube (Along with ASOG Shorts and AMA's) here:
 

And if you'd like to become a patron (which includes access to the full AMA videos, early releases and live participation in the AMA events) you can do so here: https://www.patreon.com/AutoShopOwnersGroup

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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