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Has anyone used Find A Wrench or ACT Auto Staffing to find a Tech?


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We are in desperate need of techs. I tried Indeed and was very dissatisfied with the "talent" they sent us. I am considering Find A Wrench they post on Indeed as well as Zip Recruiter and some 90 other companies as well as social media. Has anyone tried them or ACT Auto Staffing? 

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    • By carmcapriotto
      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.
      Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.
      With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.
      Scott is the founder of diag.net. Find other episodes that have featured Scott HERE. Diag.Net HERE
      Key Talking Points:
      Echo chamber- diluting and filtering information Stopping ability to grow to expand, have new perspectives   Playing on feeling “accepted” with “Likes” and “Shares” Time-consuming- be aware  Dunning-Kruger effect- inability to recognize their lack of ability, then when met with someone with more knowledge instead of that bringing you up it further ingrains you into your belief    Remember where you came from and encourage others to improve and learn “Mob” and “Pack” mentality in groups and forums- power trip and jump down everyone’s throat rather than encourage deep thought and thinking   Some topics are too deep to dissimilate in a social media setting Communicate at a professional level and use the proper words Microlearning Research the people in your groups Be aware of your characteristics- don’t fall into the echo chamber, recognize your social interactions online should only be influencing you by a certain margin.     Professional groups on social mediaGround rules, professional environment  Pay it forward- a willingness to help, ability to reflect back    Diag.netOne area to search instead of trying to remember what group you found the information  You need to determine when people are trying to help you and not look at it as someone just giving their opinion. Wake up to the situation when you are being taught. Embrace the different thought processes and understand that nothing is personal unless you make it Resources:
      Thanks to Scott Brown & Matt Fanslow for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Find every podcast episode HERE. Every episode segmented by Series HERE. Key Word Search HERE. Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email
      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.
      Buy me a coffee
       

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    • By carmcapriotto
      Carlo Sabucco, 2nd generation owner of Sil’s Complete Auto Care Centre. My father started the company September 1976, I joined in 1994 and succession of ownership in 2009. Company is now a 7000 square foot facility with 8 bays and 6 wonderful team members. I would never be here today without the team, the help of some amazing coaches, my peer group for the last 16 years, and lastly my wife Melanie. The last 2 years has been a steep learning curve of C Suite coaching, personal development, learning to be a better leader and focusing on where the industry will be in 5-10 years and preparing for it. Listen to Carlo's other Episodes HERE.
      Dave Schedin has 40+ years of experience in the automotive field. He has extensive General Motors University Automotive & Business Management training and is a graduate of the Arizona Automotive Institute.
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      Bonnie and her business partner/husband Dave Schedin have extensive Leadership & Self-Development training at advanced levels and are Certified Master Level Coaches and Trainers. Through both personalized and highly effective ‘team’ training & seminars, they offer well-rounded coaching for the automotive professional through experiential seminars, one-on-one coaching
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      The CompuTrek Group’s commitment is “discovering and unfolding solutions’ for business owners and their employees to support strong relationships and higher customer service satisfaction. Listen to Bonnie's other Episodes HERE.
      Mark Simons of Rolfs Import has 2 locations and is a major part of ASA NW. With a staff of experienced, professional ASE Certified Technicians, Rolf’s Import Auto Service is the premier import auto repair and service facility in the Lakewood, WA and Fife, WA communities. They provide expert vehicle computer diagnostic services as well as complete auto services and repairs ranging from engine and transmission replacement to wheel alignment and brake service.
      Key Talking Points:
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      What? Two Important Assessments
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          The PXT Select Assessment measures how well an individual fits a specific job(s) in your company. The ‘job matching’ feature is unique because it enables the manager to evaluate an individual relative to the qualities required to successfully perform in a specific job. It is used throughout the employee life cycle for selection, onboarding, managing and strategic workforce planning. The PXT will exponentially help you as well in Pre-Hiring during the interview and selection process. It identifies people who have the highest probability of being successful in a role and provide practical recommendations for maximizing performance. We also provide a Coaching Report that will give you pinpoint accurate interview questions and tips directly related to areas that new candidates (or current employees) are OUTSIDE of a ‘top performer’ pattern for any one position and how hard you and they will have to work at getting them to the place you want them to be operating at.
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      Where?
      All assessments are completely online, anywhere there is an internet connection. They can also be completed by hand, but need to be done in person. Booklets are available for the Step One only because the PXT Select is adaptive and will provide next level questions contingent on the previous questions the candidate/employee chose. No two questions the same for each individual.
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      Anytime you are hiring, on boarding or succession planning within your company.
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      There is a very real need to support businesses to enhance the eco-system of their organization through it's greatest asset...PEOPLE. In this age of information, ‘job fit’ high validity assessments support managers in their pre-hire, on-boarding, succession planning and leadership development process.
      Pneuma Advantage helps businesses leverage and streamline their hiring process and leadership goals by positively affecting your company’s bottom line with activated, engaged and productive employees…the LIFELINE of a healthy business culture.
      LINK TO PNEUMA ADVANTAGE HERE
      LINK TO COMPUTREK SYSTEMS
      Resources:
      Thanks to Dave Schedin, Bonnie Schedin, Carlo Sabucco, and Mark Simmons for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Find every podcast episode HERE. Every episode segmented by Series HERE. Key Word Search HERE. Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email
      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.
      Buy me a coffee

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi
      Technicians have been working very hard during tough times the past few months.  And I am not just referring to maintaining production levels. The emotional strain is also a factor. They have been true heroes and have not let up with their commitment to their jobs, the companies they work for and the people they help each day.
      We need to recognize what they do and say thank you to our techs and let them know how much we appreciate what they do each and every day. 
       
       
    • By carmcapriotto
      https://youtu.be/HTllgpGyKpw
      Carrie-Lynn Rodenberg, the owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a 10 BILLION dollar company (Emblem Health). She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award.
      Carrie-Lynn graduated from the University of Virginia, which is considered a “Public Ivy League University” and is one of the top 25 universities in the United States. She is a hard charger that is a total marketing nerd. Most weekends you can find her reading books on business and marketing, playing with her two dogs Paxton and Charlotte, or volunteering at church. She and her husband/business partner, James, live in the Kansas City Metro.
      Turnkey Marketing was founded on the principle that all work done well is important. The work done in the aftermarket automotive industry is important – it keeps us and our cars safe, and lets us live with much more freedom.
      Carrie-Lynn says “Turnkey Marketing exists to help shops effectively communicate in their community, with their customers, and potential customers, all the good work they do so that your repair shop can be known as the trusted, “go-to” shop in your area”. Turnkey Marketing does this by providing cutting-edge marketing that actually works and increases car count.
      Turnkey Marketing is a family-owned and operated “one-stop-shop” boutique marketing firm that does everything from social media campaigns to providing the professional shop an entire marketing department. Find her previous episodes HERE.  Turn-Key Marketing Website HERE
      Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.
      She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE.  Shop Marketing Pros Website HERE.
      It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.
      Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.
      Jennifer Filzen Previous Episodes HERE. Rock Start Marketing Website HERE.
      Key Talking Points:
      Carm’s opening thoughts: Authenticity, organic, community, family, business family, restaurants, celebrations, grateful It is hard for some to be authenticWe are special and unique but we all do one thing together and the same we repair vehicles to make them safe and reliable Let people see who you really are Authenticity shows your vulnerability that connects to your tribe Tell your customers story Connect with your customer at their level Don’t talk above them but with themEating lunch with the team or celebrating a birthday Bring authenticity to every new relationship Take your tribe on a journey so you can trust us  You have to give before you can ask Go easy on the hard sell Social media is but one piece of your marketing Step back and look at your big picture. There is more than fixing cars, your people and Kim recommends a book They Ask You Answer by Marcus Sheridan. Find it on the website’s books page HERE. Be a better listener what are your customers asking? Are you posting on your Google listing? Customers look at so much before they call you. Put your customer’s eyes on. See what they are seeing Shop owners are too close to their story. They are super hero’s and that story needs to be toldDig deeper in your story Share what makes you special and unique and find a resonance in your tribe. Not everyone will resonate what makes you unique You need to do Facebook LiveDon’t spend on making a perfect ‘commercial’. You do not need that. Sincere, authentic, organic One to three minutes. Share about your shop what you do what is happening. Think like a customer not a technician or shop owner You can do FB Live privately (only to yourself), so no one sees it so you can gain confidence Please put in a description You are falling behind if you don’t do FB Live Be human. No need to be perfect and slicked back Find something Educational, Engaging and Entertaining WhatWhat are you posting Capture the moment ‘in the moment’Stuff that is going on in your world Take a lot of pictures. Pick something you can use Don’t worry if you don’t get a lot of likes or shares. Move on do another. Don’t get discouraged. There is more to the success of a post than just a few likes What is your end goal is to get people in your shop During the major lockdown, many shop owners were doing a ‘concierge’ service which you can call touchless and a level of differentiation. That may be here for a long time and there is a great reason to continue indefinitely Coming out of COVID may necessarily be a big change in messaging, not reinventing the wheel, but help them in the coming out and into the next phase and make them comfortable What are my customers thinking and create posts that are connected to that?Sick of being stuck at home Where do we go on vacation today, can we be safe Idea. Give your customer a ‘first aid’ kit that includes mask, hand sanitizer etc Ask your customer where they are with COVID. Do they want to wear a mask?? Create a conversation starter Don’t let your struggle go to waste. Learn from it. Resources:
      A special thanks to Kim Walker, Jennifer Filzen, and Carrie-Lynn Rodenberg for their contribution to the aftermarket. Books Page HERE Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes. Facebook   Twitter   Linked In   Email
      Mobile Listening APP's HERE
      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.
      Buy Carm a Cup of Coffee 

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Carrie-Lynn Rodenberg, the owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a 10 BILLION dollar company (Emblem Health). She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award.
      Carrie-Lynn graduated from the University of Virginia, which is considered a “Public Ivy League University” and is one of the top 25 universities in the United States. She is a hard charger that is a total marketing nerd. Most weekends you can find her reading books on business and marketing, playing with her two dogs Paxton and Charlotte, or volunteering at church. She and her husband/business partner, James, live in the Kansas City Metro.
      Turnkey Marketing was founded on the principle that all work done well is important. The work done in the aftermarket automotive industry is important – it keeps us and our cars safe, and lets us live with much more freedom.
      Carrie-Lynn says “Turnkey Marketing exists to help shops effectively communicate in their community, with their customers, and potential customers, all the good work they do so that your repair shop can be known as the trusted, “go-to” shop in your area”. Turnkey Marketing does this by providing cutting-edge marketing that actually works and increases car count.
      Turnkey Marketing is a family-owned and operated “one-stop-shop” boutique marketing firm that does everything from social media campaigns to providing the professional shop an entire marketing department. Find her previous episodes HERE.  Turn-Key Marketing Website HERE
       
      Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.
      She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE. Shop Marketing Pros Website HERE.
      Talking Points:
      Facebook- always changingBusinesses can now be involved in community groups from the business Facebook page- want to see personality and encouraging  Some groups do not allow posts about businesses, some let you promote the company on a certain day of week Be transparent and a resource- commenting and responding to questions is a valuable form of promoting the business without promoting it    People use social media to engage with others, learn, be entertained- connect with people Social media has to reflect the culture of the business. InstagramIs your customer on Instagram? Find out who they are, what they care about and where they hang out- embrace what your customer wants Be all in- post pictures, videos, boomerangs, IGTV, stories Stay relevant and stay human- document what you do “Women in Business Day” People love dogs and kids, show employees with their animals/kids- all trust factors that show you’re a real person Celebratory occasions for team members- birthdays, new babies Community events, fundraisers, training  New marketing clientsBeing overwhelmed and need help Not updated with marketing and social media- don’t have time or knowledge Need owners to be partner- clear understanding and expectation from the beginning from both parties, be all in Want real photos/videos from business Marketing Scent: All marketing “smells the same” and is consistent with the website, social media, postcards, emails, call waiting etc Episode 516 “Our customers don’t know how we make our sausage, and it’s time they learn”  
      Resources:
      Thanks to Carrie-Lynn Rodenberg and Kim Walker for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Love what we do, buy a cup of coffee HERE. Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email
      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.
      Buy Carm a Cup of Coffee 

      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com
      Click to go to the Podcast on Remarkable Results Radio






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