By Joe Marconi
While there are many different business models among all the automotive independent repair shops, what types of services or repairs give your auto repair shop the best ROI?
Preventive Maintenance Services? General Repairs, steering, suspension, brakes, etc. Diagnostic/Electrical, etc. Or other?
How secure is your computer and internal network? Could it survive malware or a virus? For most of us, our system just runs and is out of sight, out of mind…until something happens. I’m with Tom Sciortino, a good friend and local shop owner in my hometown, and his business computer got hacked. Tom’s personal accounts were also hacked. He bought a couple of laptops he didn’t know about. Don’t let this happen to you; keep listening to find out how he discovered the hack and the changes he made to protect his network.
Tom Sciortino, Total Automotive, Buffalo, NY. Tom's previous episodes HERE
Key Talking Points
One of his 6 terminals was hacked in the shop. Hacker also had access to his home computer and Amazon account. Police traced recent order for 2 laptops to a home in Rochester, NY, about 80 miles away. Retrieved the laptops but couldn’t prove it was purchased by a hacker, no case can be created. Passwords had to be locked down, and lock computer system with password protection. Google activity is monitored weekly Have a system in place for checks and balances- when Tom first started his business he had an employee skim cash from check deposits and steal 8K in 5 weeks. Advice- have a good relationship with your IT and bankers. Evaluate your credit card chargeback policies and fraud alerts
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By Joe Marconi
In spite of gas prices nearing $5.00 a gallon, people are expected to take to the road in record numbers this July 4th holiday, according to the AAA and the Wall Street Journal. This is potentially good news for the automotive aftermarket.
Are you seeing an increase in your customers preparing for road trips?
By Joe Marconi
Now that I am not a shop owner, I had to make an appointment to have the A/C checked on my wife's car. While the vehicle was being serviced, the tech noticed a bubble on the tire. I told the service advisor to get me a good set of Michelins. He said that might be hard since he had trouble getting some sizes and models. My wife drives a Mercedes E350.
Are you seeing tire-related shortages too?