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[Podcast] RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019


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The Panel:

  • Ashlynn Poole from St. Philips College, San Antonio
  • Cheyanne Keith from Southern Careers Institute
  • Michael Wheeler from TSTC, Waco, TX

Key Talking Points:

  • Takeaways- draining rear differential, working on automotivecar vs diesel, learning to get feel for the repair with your hands and not solely rely on your eyes
  • Motivation to enter automotive industry schooling- enjoy working with hands and taking things apart, being involved with lab work, passion for learning and apply what you learn  
  • Career options- not just technician, can sell parts, design parts, trainer
  • Owning their shop one day is a goal. This goal has an entrepreneurial drive
    • Michael wants to be the leader of the pack
  • Reliable safety transportation business- a new spin on automotive perspective
  • 50% of first-year students leaving the program
  • These students say ‘bring it on’ new technology does not scare them
  • Paid dealership training for Cheyanne
  • OE dealerships/brands continue to create internship programs for college automotive students

 

Automotive Students have a special series just form them. Listen HERE.

Previous CarFest Episodes HERE.

Resources:

  • Thanks to Ashlynn Poole,  Michael Wheeler and Cheyanne Keith for their contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that has installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. NAPA-AutoCare-Logo-Vert-A.gifTargeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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