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What Will 2021 Be Like? [THA 204]


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https://youtu.be/ZCCjHjBt9ts

Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

Gene Morrill, owner of Certified Automotive in Glendora, CA. Hear Gene’s previous episodes HERE.

Joe Marconi, Osceola Garage, Baldwin Place, NY (Coach with Elite Worldwide). Joe's Episodes HERE.

Key Talking Points:

  • You need a survival guide for 2021We’ve never been thru anything like this
  • It ain’t over yet
  • Proactive about letting customers know we are open
  • “Move the Dang Couch” (do something different)
  • What should we maintain doing what we’ve been doing (in 2020)We’re not immune to any kind of economic downturn
  • Look at what happened, see how well we were prepared for it
  • Move forward, learn from it, and put a plan in place
  • Fundamentals… Moving into 2021 you don’t want to reinvent themFall back on what has worked in the past
  • Knowing your margins, knowing your KPI, knowing your team
  • Hone in on your fundamentals
  • Stop being reactive and be proactiveMoving the couch is being proactive
  • Join an organization
  • Talk to friends that own shops
  • Be forward thinking as much as possible
  • Getting burned sometimes is not a bad thing to learn a lesson
  • Is 2020 the year to admit that we don’t know what we don’t knowIt takes ego
  • Encourage to ask the questions
  • People are willing to teach
  • Maintain your marketing thru tough times
  • Maintain your resolve, maintain your resilience, maintain business as usual
  • Look back at 2021, learn from it and push forward
  • Walk with us down the 2021 mentalityLoaner cars for customers
  • Contactless operations such as payment
  • Refocus on client base that you already have
  • What service can we provide in a lower mile environment  
  • Customer service and e-commerceA lot of things went wrong in December
  • A good thing is to go back to roots, quality of service
  • Technology cannot replace quality of service
  • Understand who the customer is
  • Is it time to incentive technicians for training?That’s a loaded question based upon personality types
  • Build training into your culture
  • Alot of unknown going into 2021Marketing in 2021
  • Notify customer let them know we are open
  • Find out who the spenders are
  • Expensive marketing campaign, instead...
  • Phone call, email, text reminder - costs nothing
  • Educating your staff
  • Reach out and touch someone in 2021
  • Final WordsJoe MarconiWhat’s your crisis continuity plan look like?
  • Employee development plan
  • Goal setting - what does 2021 look like in June?
  • Strive for a plan
  • Greg BuckleyMake sure you’re fundamentals are good
  • Don’t forget what got you there
  • Learn to hit a curveball
  • Learn to throw things at a wall to see what sticks
  • Make sure you take care of the people that are working for you
  • Be better a leader than you are now
  • Gene MorrillLet it go
  • Don’t be the elephant, be the duck, let the water roll off your back
  • Move that couch and try something new
  • Get to know friends and owners
  • Build a war chest of knowledge with your friends and coaches

Resources:

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This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

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This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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