Quantcast
Jump to content


Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608]


Recommended Posts

Colleen Yarger came from the hotel industry 10 years ago and now owns her own shop today. Colleen’s career has been a whirlwind! She always had a passion for helping others and to become a true customer advocate in whatever job she had. She truly enjoyed being a service manager and thought what better way to continue her path than to become a shop owner.

Colleen enjoys taking time for the little things and traveling, a true old soul stuck in a millennial body. She spends most of her free time with family and loves to garden. Colleen’s episodes HERE.

Key Talking Points:

  • Owner of Mark’s Independent Service Owner as of January 4th, 2021. Purchased form Mark Goldsmith
  • Buys the shop before owning her own home
  • Came from the hotel industry (working front desk at 19 years old)- met Maylan Newton (hosted service writers school at the hotel). After sending him her resume and interview with Ryan Tunison and accepted the job without knowing what it was going to entail 
  • The first day of the job was to sell work orders- didn’t have any knowledge about cars but had a customer service experience 
  • Spent time learning about cars and taking classes on the weekends
  • Moved back home and with the help of her business coach, had an interview with Mark- hired on a trial basis and hired after 3 days 
  • Worked for Mark for 3 years and then bought the business at 29 years old 
  • Constantly working with technicians on processes and procedures for business - written in tablet form
  • Has 4 bays, 1 technician, and 1 apprentice technician- interviewing to gain another technician and apprentice technician 
  • Female service advisor- warming and inviting to customers when they first walk-in 
  • Values the importance of belonging to associations- networking with other people and gaining insight on their input  
  • Succession planDo I really want to do this? Where am I at in my career? Where do I want to go from here?
  • Worked with Bob Ward on the succession plan 
  • Nerves took over her first day as owner- working on building self-confidence, often overthinks and second-guesses herself  
  • Owners often don’t know when they want to retire- if becoming a business owner is your goal communicate that with the owner

Resources:

  • Thanks to Colleen Yarger for her contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Find every podcast episode HERE.
  • Every episode segmented by Series HERE.
  • Key Word Search HERE.

Be socially involved and in touch with the show:

Facebook   Twitter   Linked In   Email

Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

Buy me a coffee

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

Shop-Ware-Call-To-Action-Graphic-v3.png

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

ARN-Logo-Wide-Blue-600px-300x84.png

Click to go to the Podcast on Remarkable Results Radio

Link to comment
Share on other sites

  • Alex changed the title to Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608]


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
  • Similar Topics

    • By carmcapriotto
      Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today's technicians must have an engineering mindset in order to repair vehicles and that requires a continuous commitment to learning, improving, and teaching for both the trainers and attendees.
      Ryne Thomason, NAPA Trainer
      Bill Weaver, NAPA Trainer. Listen to Bill's previous episodes HERE
      Curt Eigenberger. NAPA Trainer
      Show Notes
      "Job of a trainer isn't a job, it's a lifestyle." Knowledge is sort of a burden, once you've accumulated it, it's your burden to distribute that back out to the field. Daytime training generally works better given the time in the environment as far as you can do things more hands-on than in the evenings  Invest in training, keep a training resume. Teaching or taking, it doesn't matter. You're always learning something new if you have an open mind. If you come back after training and you show me you've improved your skills and your profitability, then everybody wins. If you can teach somebody else a skill that you have, you have mastered that skill  Connect and interact when you're teaching in class Make a commitment right now for the rest of this year, you're gonna put your guys out in training and give them opportunities. Measure it after an entire year If you're spending time, money, and the investment to grow your technician, but then not allowing the technician to grow, that's a management problem. Your technician has to be an expert in fluid dynamics, thermodynamics and an IT expert to diagnose and repair a modern vehicle. To be an automotive technician now, you need an engineering mind. And you have to develop your own way of understanding critical thinking because you have to blend the real world of mechanical, with the engineering world of electronics that's in there. 
      Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
         
      Click to go to the Podcast on Remarkable Results Radio
    • By ASOG Podcast
      Opening a Shop? Don't Make This Critical Mistake!
    • By carmcapriotto
      During Today's episode #104 The crew from SMP and I Talk About:
      What is a Chicken Flicker? Behind-the-scenes dirt on Kim & Brian from SMP What's the best part of your work day? What's the difference between a successful client and one that isn't? What would your advice be for a shop starting out that isn't able to hire someone like SMP? How cute is Dutton? Favorite Cartoon Character? What did you want to be when you grew up? What book are you reading now, if any?  
      This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:
       
      30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting  
      Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88
       
      Don't forget to rate and review us!
      Connect with Chris:
      [email protected]
      940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/AutoFixAutoShopCoaching
      Youtube: https://bit.ly/3ClX0ae
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      How do you create an amazing customer experience in your business? Guess what? No one is born with those skills, but your employees are can turn talent into a skill with proper training. 
      Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE. @Joe Marconi
       
      Show Notes:   https://www.autoshopowner.com/
      It's never too early in business to prepare for the unexpected and your eventual exit. Life can throw you a curveball, and we have all heard the stories of a shop owner that had a life-changing illness or worse. As a shop owner, are you prepared for life's curve balls? And what about your family?  In addition, the primary responsibility of the business owner is to create an exit strategy.  It's not that you are selling tomorrow, but preparing for an exit strategy grows a successful business and is worth more. Curveballs and Exit strategies go hand in hand.  Build your business as a home; build it to sell in the future THA 316 surviving health scare Delivering an amazing customer experience is taught, not assumed Amazing customer service is lacking these days, and so is creating a world-class customer experience. By the way, customer service and customer experience are different. All too often, we blame the employees, especially younger people, for not having the people skills to create an amazing customer experience. Well, no one is born with those skills, and just like the skill of playing the piano or shooting a basketball, having the talent is one thing, but to hone that talent into a skill takes training.  What is great customer service? What does it look like? Do you have in-house training in place for everyone in the business?  Be prepared for customers- lower their anxiety. Get into the hearts and minds of the individual- personalize it, make notes Talent comes first, develop the skills comes second
      Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
      Connect with the Podcast:
      -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
      Check out today's partner:
       


      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      During Today's episode #103 Why Are You Leaving The Industry? I Talk About:
      What’s the Problem? Why Are They leaving? What do we do about it?  
      Link for the Survey: http://bit.ly/3EVVjSf
       
      This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:
      30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting  
      Click here to learn more about AutoLeap and schedule a demo:
       
      AutoLeap Link: http://bit.ly/3GRgO88
      Connect with Chris:
      AutoFix-Auto Shop Coaching
      www.autoshopcoaching.com
      www.aftermarketradionetwork.com
      940-400-1008
      Facebook: https://www.facebook.com/AutoFixAutoShopCoaching
      YouTube: https://bit.ly/3ClX0ae
      Email Chris: [email protected]
      Click to go to the Podcast on Remarkable Results Radio


  • By nptrb, in Automotive Industry,

    By nptrb, in Automotive Industry,

    By nptrb, in Automotive Industry,

  • Our Sponsors



×
×
  • Create New...