Quantcast
Jump to content


ratchetandwrench

What tools have made a positive impact in your shop?

Recommended Posts

Hi there!

My name is Kiley and I write for "The Return" in Ratchet+Wrench magazine. (For those unfamiliar, 'The Return' is more of a personalized review that gives readers the chance to learn about how a product works inside a shop that uses it as well as the shop's review of the product.) 

My question to you all today is this: what tool has made an impact in your shop? If someone was looking for a product to add to their shop, what would you recommend?  (This can range from shop floor tools, security systems, management systems, payroll, etc.) 

Thank you so much and have a great day! 

Share this post


Link to post
Share on other sites


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Forum Topics

    • Listen to your accountant with end of year write-offs

      Typically, at the end of the year, tool reps and other sales people will try to sell shops tools and equipment with the pitch to make sure you get all your write-off deductions in by the end of the year.
      While this tax strategy can reduce your taxable income, thus reducing the amount of taxes you owe, you need to discuss any purchase with the purpose of using it as a write-off with a qualified accountant first.
      Reducing taxable income through ligament write-off deductions can in many cases also reduce your cash reserve. Cash is king and sometimes paying taxes and maintaining cash reserve is the smarter decision.
      Everyone wants to reduce their business and personal income tax. But, please discuss with your accountant any purchase that may impact cash reserve. Obviously, if you need a particular tool or equipment to operate your business, that’s different.

      By Joe Marconi, in Joe’s Business Tips For Shop Owners

        
      • 2 replies
      • 565 views
    • Standard Write Up Form

      Can someone please drop me a standard disciplinary form they use with their employees to help keep a paper trial? I've been open for six month and I am on the way to firing my first guy. He has messed up too many cars by not paying attention and I can't afford to keep him on any longer. You can email it to me @ integrityjack @ gmail. I thought this business ownership thing was supposed to be all fun??!!?? ; P Thanks in advance for the help.

      By Pjauto, in Human Resources, Payroll and Training

      • 7 replies
      • 1,251 views
    • Trust your ears; listen and write exactly what the customer says

      Trust your ears; listen and write exactly what the customer says   That’s the advice I preach to my service advisors. I remember a few years back I overheard a customer give a 5 minute explanation of a no start problem. When the customer was finished, the service advisor typed on the tech word order: “Check battery." Boy was I furious.   Customers give you clues to the problem. Do not translate or change in any way, the thoughts and words of the customer. Take the time to listen and write down exactly what the customer states.   About 10 years ago, a customer, Dave Bell, came in saying that every time he passes Mrs. Murphy’s driveway, the transmission would slip. I took the car out on a few road tests and found nothing wrong. I gave the car back to him and he returned 2 days later insisting that it had something to do with Mrs. Murphy’s driveway.   After a little detective work I learned that the problem only occurs in the morning. Each morning he would back the car down his driveway. Then he would put in drive and proceed down the block. Then he made a stop at the corner, turned right up a steep incline where he passed Mrs. Murphy’s driveway. There he felt the slip. It had nothing to do with poor Mrs. Murphy, but everything to do with the steep incline. Obviously he had a transmission issue.   I learned long ago not to discount what customers say. Your ears can be an important part of the diagnostic process.    

      By Joe Marconi, in Joe’s Business Tips For Shop Owners

      • 1 reply
      • 511 views
    • Article: Where Ever You Go .... --- I was asked, Why do I write these wacky stories

      Where Ever You Go...   I was asked some time ago why I write these crazy articles about the car repair business. Why? Well, the only way I can explain it is to put yourself in the position I'm in on a daily basis. I spend a better part of my day trying to understand what a customer is explaining to me,while using my training, background, and basic common sense to come up with a logical answer to their problem. This is where these true to life stories all start.       Then again, a lot of us "in the trenches guys" (mechanics for short) never have the time, nor realize that no matter where we are in this crazy world... people have the same kind of answers to car repair. During an average day a mechanic might work on vehicles spanning more than 20 different production years. Nothing is ever the same, and nothing ever remains the same, from year to year, model to model, or from manufacturer to manufacturer. These differences can be as varied as the people we meet. Knowing these changes in the car systems can be overcome with years of experience. Knowing how to deal with the attitudes and personalities of the consumer can take a lifetime.       The different ways people will explain their car problems to the mechanic can be baffling or even misleading as well. I try never to approach a situation with blinders on and get lead down the wrong repair path. Sometimes, their explanations leave a lot of doubts as to what they really are trying to say. For some people, explaining things isn't easy, so their way of getting their point across is to use an extremely long version of the story or a complete biographical saga from their childhood to the present, just so I don't miss any details. (I would say I've heard it all,but that wouldn't be fair to all those untold stories I haven't heard.)       It's hard to remind myself that I'm not going to make a customer out of every phone call, nor patron who comes in the door, but I'm still stubborn enough to try anyway. As one long time shop owner once told me years ago, "Don't do business with people you can't get along with or ones you feel uncomfortable around." I tend to believe that's true after seeing the variety of people I've run across over the years. But, those odd and different personalities and explanations about care problems are the best material for the next new story. Ya never know...the next one through the door might be a real winner. Like I said, some people can't just tell you what's wrong. They have to involve everything from the family pet to their last vacation photos. Believe me, I've sat through plenty of vacation photos, and have heard thousands of dog stories over my years behind the counter.       When it comes to explaining things back to the customer about their car there's only so far I can go. I usually try several different angles to bring the technical answer down to a level that is acceptable to the patron,but sometimes their comprehension requires everything from charts, graphs, to hand puppets. Sometimes even explaining things to the customer is a show in itself. Oh yea, it can be just as comical watching me try to explain something as it is listening to their stories.   After many years of standing behind the counter, I tend to have a "sixth sense" about the upcoming repair, either from the reactions of the customer, or from the condition of the car. I tend to go back through my memory files and find a situation that is comparable to the latest one. After all these years there's no doubt there are some comparisons to a story I've already put to ink and paper. Writing these stories down also makes it easier to relive those situations, and think of either a better way to handle it, or be aware of the proverbial outcome. In some small way I hope people who read my stories not only see the humor in these situations, but also take away from it a bit of knowledge and respect for these crazy situations. I like to think of it as a life lesson that can't be taught out of the automotive repair manual. But, it's something everyone has or will experience.       You could call it a reality check for the automotive world. I write about the everyday events in the auto shop, not some made up management improvement idea that's going to improve your bottom line. I don't try to be something I'm not; I'm only a mechanic and nothing more. I write about the stuff you and I as technicians have to deal with in our daily jobs. Mechanics from all over the world email me, and have no trouble relating to their stories, and you can tell they're smiling while they write that email. It helps everyone realize they are not alone in this wacky world of automotive repair. And that's what these stories are really all about. But, these stories are not just for automotive mechanics, it's something anyone who deals with the general public will enjoy reading. I even have doctors,lawyers, bank executives, roofers, and a whole lot of other professions who read and relate to the stories.       When you take the time to really think about it, somewhere in our family tree we all have that crazy relative who has done something weird, or a co-worker whose elevator has skipped a few floors. It might even be something you've noticed on the news or on the drive home… you just never know where the next interesting story will come from. No matter where we are there's always something out of the ordinary going to happen sooner or later. And, as long as that keeps happening, I'll keep writing. I guess there's really only one way to explain people and the crazy situations we all get into.... wherever you go, no matter where you are... something wacky,insane, or downright crazy just might happen.       Click here to view the article

      By Gonzo, in AutoShopOwner Articles

      • 5 replies
      • 716 views
    • Part Inventory Write-Offs

      Inventory Write-Offs   Speak with your accountant soon, depending on your accounting methods, you may want to check inventory for parts that have been damaged or have become obsolete. The drop in market value of the inventory can provide your company with added deductions.

      By Joe Marconi, in Joe’s Business Tips For Shop Owners

      • 0 replies
      • 786 views
  • AutoShopOwner Sponsors



×